Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Closed
Work Order #27879
Work Order Description:
The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix.
Assignment ID: 31546
4-15 email sent to Erica to see if Vital machine still needs returned for repair. DSR
@9:50 Communication with Erica: Opening VT Hot Swap from Depot. The Vitals machine will be sent back via that WO to decrease clinic Downtime.
Work Order
WO-01266145 DSR
3-17 Hi Derek
I was confused on which equipment I was shipping back. I spoke with Ryan and he asked for the Retinavue machine. Can you please fix it or send a new one to the center
We have received a RetinaVue return on this Work Order and it should have been a BP machine ( See below for Asset ID/S/N). Do want EMSAR to repair the RetinaVue and open a sepearte Work Order and send it back when completed? Also, can you please see if the BP machine has been sent back or if we need to send another box and return label.
Regards,
4-15 Sent email to Erica to confirm vital machine return. DSR
3-15 RMA number is different for box and label sent Customer. Not sure where that tracking number came from? DSR
1/30 LParcell -- sent an email to VT team asking for update. Gave them a spreadsheet of all on hold VT WO's that are from 2024 ranging from May to December.
🔧Work Performed
Hot swap sent to site:
Welch Allyn - 71XX
ASSET: 13095000
SN: (21)100074420922
Shipment Tracking Number: 1Z01E3E70353869377
Delivered On: Monday, September 23 at 10:35 A.M. at Receiver
Expected to be returned:
Welch Allyn - 71XX
Asset ID#: 13095000
S/N: (21)100074420922
RMA Tracking Number: 1Z01E3E79052855989
1/20-RS: Return Label Emailed to:
Erica Supplee
Angela Little
RMA Tracking Number: 1Z01E3E70352690589
🔍Technician Findings
I sent replacement Vitals machine from Oak Street Depot so this WO can be closed. The RMA for Repair unit will be on
Work Order
WO-01266145
⚠️Problem Description
The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix.
Welch Allyn - 71XX
Asset ID#: 13095000
S/N: (21)100074420922
https://www.ebiotrack.com/workorder.php?wo=60779
Mar 13, 2025 2:40pm
@Lynn Parcell Hi Lynn, I received a RetinaVue700, under the tracking number associated with this WO. Can I get a separate one for this piece of equipment because Erica would like a swap out.
Mar 14, 2025 10:26am
@Derek Reynolds I got a RetinaVue700 in a box that has a tracking # associated with this WO. I can see that it is not right. 00473633, is also associated with the equipment.
Apr 14, 2025 10:29am
@Bernard Thompson @Derek Reynolds please connect today to close this out and get the correct equipment to us from the site.
JPG
IMG_1063
Mar 11, 2025
JPG
IMG_1064
Mar 11, 2025
JPG
IMG_1065
Mar 11, 2025
Timeline
📞
Case Linked Sep 18, 3:31 PM
Case Number:00428144
Subject:Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Status:Closed
📋
Work Order Created Sep 18, 3:43 PM
Work Order:WO-01200990
Type:SWAPOUT
Priority:PC
📦
▶
3
Parts Requested Sep 18, 3:59 PM
Parts Requested → Status: Awaiting Parts → Technician Assigned
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered, Awaiting Parts, Assigned
To:Awaiting Parts, Assigned
Duration in Previous:16m, 0m
👷
Technician Assigned by Derek Reynolds
Technician:Virtual Tech
💵
▶
2
4x Expenses Added Sep 19, 3:11 PM
4x Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Brittney Burba
From:Awaiting Parts
To:Reschedule
Duration in Previous:23h 10m
⚠️5.0 business days
👷
▶
2
Technician Assigned Sep 25, 3:49 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Reschedule, Assigned
To:Assigned, On Hold
Duration in Previous:6d 0h, 0m
🚨75.0 business days
📦
▶
2
Parts Requested Jan 15, 4:04 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:112d 1h
⏳4.0 business days
🔩
▶
2
Parts Added Jan 21, 10:02 AM
Parts Added → Status: Reschedule
🔄
Status: Reschedule by Emily Wilson
From:Awaiting Parts
To:Reschedule
Duration in Previous:5d 17h
⏳4.0 business days
⏸️
Status: On Hold by Ryan SchwochowJan 24, 11:56 AM
From:Reschedule
To:On Hold
Duration in Previous:3d 1h
🚨57.0 business days
🔧
▶
2
Status: Tech On Site Apr 15, 10:17 AM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by Bernard Thompson
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:2m, 0m
📄
Status: Ready to Bill by Diane PattonApr 15, 2:58 PM
From:Closed, Ready to Bill, Invoice Pending
To:Ready to Bill, Invoice Pending, Invoiced
Duration in Previous:4h 38m, 0m
🧾
Invoice Created Apr 16, 10:17 AM
Invoice Number:SM-225019
Bottlenecks
Reschedule
Duration: 4.6 business days (threshold: 2.0 business days)
Exceeded by 2.6 business days
Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 2.9 business hours
Reschedule
Duration: 4.0 business days (threshold: 2.0 business days)