Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Closed
Work Order #27879
Work Order Description:
The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix.
Assignment ID: 31546
10/29-RS; Sending reminder - close next month if no response and reassign asset to site
5/27-RS: Sending reminder e2a
🔧Work Performed
Shipping to site:
Welch Allyn - 71XX
ASSET : 12950102
SN: (21)100091104323
Shipment Tracking Number: 1Z01E3E70398334977
Delivered On: Thursday, April 17 at 10:35 A.M. at Inside Delivery
Delivered To: FAYETTEVILLE, NC US
Received By:: FORBES
Expected back for repair:
Welch Allyn - 71XX
Asset ID#: 13095000
S/N: (21)100074420922
RMA Tracking Number: 1Z01E3E79098518187
🔍Technician Findings
Hotswap requested and sent
⚠️Problem Description
The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix.
Welch Allyn - 71XX
Asset ID#: 13095000
S/N: (21)100074420922
https://www.ebiotrack.com/workorder.php?wo=60779
📄Description
Welch Allyn - Connex Spot Monitor 71XX
Oak Street Health Consignment Equipment
To: erica.supplee@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: 1Z 01E 3E7 90 9851 8187.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01266145
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packing materials, and a prepaid ret
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May 27, 2025
Timeline
📞
Case Linked Sep 18, 3:31 PM
Case Number:00428144
Subject:Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Status:Closed
🚨142.0 business days
📋
▶
3
Work Order Created Apr 15, 9:51 AM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00073467, 00073468
Status:Closed, Canceled
📦
Status: Awaiting Parts by Derek Reynolds
From:Entered
To:Awaiting Parts
Duration in Previous:3m
🔩
▶
3
Parts Added Apr 15, 12:50 PM
Parts Added → Status: Reschedule → 2x Expenses Added
🔄
Status: Reschedule by Brittney Burba
From:Awaiting Parts
To:Reschedule
Duration in Previous:2h 55m
💵
2x Expenses Added
Type:Expenses
Status:Open
Qty:1
⚠️5.0 business days
⏸️
Status: On Hold by Jonielle DedmanApr 21, 9:36 AM
From:Reschedule
To:On Hold
Duration in Previous:5d 20h
🚨201.0 business days
👷
▶
2
Status: Assigned Feb 10, 3:22 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Ryan Schwochow
Technician:Ryan Schwochow
⏱️
▶
2
Labor Added Feb 10, 3:41 PM
Labor Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Assigned
To:Closed
Duration in Previous:21m
📄
Status: Ready to Bill by Diane PattonFeb 11, 1:59 PM
From:Closed
To:Ready to Bill
Duration in Previous:22h 15m
🚨12.0 business days
📨
Status: Invoice Pending by Diane PattonFeb 28, 1:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:16d 23h
🧾
▶
2
Invoice Created Feb 28, 1:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:5m
Bottlenecks
Reschedule
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Ready to Bill
Duration: 11.6 business days (threshold: 1.0 business days)