Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01201012 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - West Fayetteville — 906 Bingham Drive, Fayetteville NC, 28304

Sep 18, 2024 → Sep 18, 2024

✅ Completed
PC
SLA Clock
Per client agreement · Target: Nov 18, 2024
✓ SLA Met (41 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Sep 18, 2024)
0d
▶ Clock Running
Status: Created
Sep 18 → Sep 18, 2024
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Sep 18 → Sep 18, 2024
0 business days (counted)
Running total: 0 of ? biz days used
Created: Sep 18, 2024 Completed: Sep 18, 2024
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 18 → Sep 18 Created ▶ Running 0 0
Sep 18 → Sep 18 Assigned ▶ Running 0 0
Dispatch 0.0d
Billing 7.5d
✓ SLA Met
Dispatch
0.0 days
Billing
7.5 days
Over SLA
Created: Sep 18, 2024 Due: Nov 18, 2024 Completed: Sep 18, 2024 (61 days early)
📅
0.0 days Total Age
⏱️
7.4d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
6.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00428144
Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Closed
Work Order #27879 Work Order Description: The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix. Assignment ID: 31546
Priority
Standard
Origin
Email
Reason
New Case
Contact
Erica Supplee
Owner
Virtual Tech
Created
Sep 18, 2024
Work Orders from this Case (3)
WO-01200990 Invoiced
SWAPOUT • Ryan Schwochow
Created: Sep 18, 2024 • Closed: Apr 15, 2025
WO-01201012 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Sep 18, 2024 • Closed: Sep 18, 2024
WO-01266145 Invoiced
SWAPOUT • Ryan Schwochow
Created: Apr 15, 2025 • Closed: Feb 10, 2026
Completed with minor delays
Invoiced • 694 days old
🚨
Primary Delay 7.4 days stuck in "Ready to Bill"
⏱️
Total Delay 6.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
7.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Troubleshooting assistance will need swap out and Depot calibration.
🔍 Technician Findings
Confirmed Cuff size and tubing could not duplicate issue.
⚠️ Problem Description
Work Order #27879 Work Order Description: The BP MACHINE gives incorrect readings and may need to be calibrated. We've changed the cuff and still reading incorrectly. Please calibrate/fix. Assignment ID: 31546 https://www.ebiotrack.com/workorder.php?wo=60669

Timeline

📞
Case Linked Sep 18, 3:31 PM
Case Number: 00428144
Subject: Oak Street Health - 48 Hour - 27879: New Work Order Assigned
Status: Closed
📋
▶
4 Work Order Created Sep 18, 4:03 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.16666666666667
👷
Technician Assigned by Derek Reynolds
Technician: Virtual Tech
👷
Status: Assigned by Derek Reynolds
From: Entered, Assigned, Completed
To: Assigned, Completed, Closed
Duration in Previous: 2m, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Nancy Suarez Sep 19, 4:24 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
⚠️ 7.9 business days
📨
Status: Invoice Pending by Diane Patton Sep 30, 5:34 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 11d 1h
💰
Status: Invoiced by Diane Patton Sep 30, 5:47 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 12m
🚨 218.8 business days
🧾
Invoice Created Aug 15, 3:31 PM
Invoice Number: SM-200140

Bottlenecks

Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.9 business hours
Ready to Bill
Duration: 7.4 business days (threshold: 1.0 business days)
Exceeded by 6.4 business days

🔗 Related Artifacts

📞
Case 00428144
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Sep 18, 4:03 PM
Invoice #
SM-200140

Work Details (1)

Name Type Status Qty Amount Date
WL-02486882 Labor Open 0.16666666666667 $30.64 Sep 18, 4:06 PM

Details