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WO-01262172 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Apr 2, 2025 → Apr 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 31, 2025
✓ SLA Met (35 biz days early)
Active: 6 biz days
🕐 Clock stopped: Completed (Apr 10, 2025)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
6d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Apr 10, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 10 → Apr 10, 2025
0 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 10 → Apr 10, 2025
0 business days (counted)
Running total: 6 of ? biz days used
Created: Apr 2, 2025 Completed: Apr 10, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → Apr 10 Ready for Scheduling ▶ Running 6 6
Apr 10 → Apr 10 Scheduled ▶ Running 0 6
Apr 10 → Apr 10 Tech On Site ▶ Running 0 6
Dispatch 0.2d
Coordinators 7.2d
Field Work 0.8d
Billing 1.6d
✓ SLA Met
Dispatch
0.2 days
Coordinators
7.2 days
Over SLA
Field Work
0.8 days
Billing
1.6 days
Over SLA
Created: Apr 2, 2025 Due: May 31, 2025 Completed: Apr 10, 2025 (51 days early)
📅
7.0 days Total Age
⏱️
6.9d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
6.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00479897
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Shelby Robinson
Created
Apr 2, 2025
Work Orders from this Case (9)
WO-01262172 (current) Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262174 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262177 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262181 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262184 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262185 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 9, 2025
WO-01262191 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262193 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262194 Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
Completed with minor delays
Invoiced • 500 days old
🚨
Primary Delay 6.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay 6.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
6.9d / 1.0d SLA
Scheduled
0.2d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Closed
1.1d / 1.0d SLA
07e-Partial Project
4.7d
Ready to Bill
1.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
DEMO ANNUAL INSPECTION
🔍 Technician Findings
N/A
⚠️ Problem Description
DEMO ANNUAL INSPECTION
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM

Timeline

📞
Case Linked Apr 2, 9:24 AM
Case Number: 00479897
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 2, 10:43 AM
Work Order: WO-01262172
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 2, 12:24 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 40m
⚠️ 7.0 business days
👷
▶
3 Technician Assigned Apr 10, 10:52 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-04-10T04:00:00.000+0000, 2025-04-10T00:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 22h
📅
Dispatch Scheduled by Deon Malloy Apr 10, 11:02 AM
Scheduled For: 2025-04-10T12:00:00.000+0000
🔧
Status: Tech On Site by Bennet Dartey Apr 10, 12:44 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1h 51m
⏱️
2x Labor Added Apr 10, 4:38 PM
Type: Labor
Status: Open
Qty: 0.33333333333333, 1.5
✔️
Status: Completed by Bennet Dartey Apr 10, 7:15 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 6h 31m, 0m
⏱️
▶
2 Labor Added Apr 11, 2:14 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 18h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 17, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 6d 0h
💰
Status: Invoiced by Josh Longway Apr 18, 4:02 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 50m
🚨 83.0 business days
🧾
Invoice Created Aug 15, 5:24 PM
Invoice Number: SM-225369

Bottlenecks

Ready for Scheduling
Duration: 6.9 business days (threshold: 1.0 business days)
Exceeded by 5.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.7 business hours
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

📞
Case 00479897
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bennet O Dartey
Scheduled
Apr 10, 8:00 AM
Created
Apr 2, 10:43 AM
Invoice #
SM-225369

Work Details (3)

Name Type Status Qty Amount Date
WL-02750855 Labor Open 0.33333333333333 $155.00 Apr 10, 4:38 PM
WL-02750856 Labor Open 1.5 $142.50 Apr 10, 4:38 PM
WL-02752282 Labor Open 0.016666666666667 $38.00 Apr 11, 2:14 PM

Details