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WO-01262193 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 Philips Medical Systems — 3000 Minuteman Rd, Andover MA, 01810

Apr 2, 2025 → Aug 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 31, 2025
✗ SLA Missed
Active: 38 biz days
Paused: 312 biz days
🕐 Clock stopped: Canceled (Aug 26, 2026)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → May 27, 2025
38 business days (counted)
Running total: 38 of ? biz days used
⏸312d
⏸ Clock Paused
Status: Ready for Release
May 27 → Aug 26, 2026
312 business days (not counted)
Created: Apr 2, 2025 Canceled: Aug 26, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Apr 2 → Apr 2 Created ▶ Running 0 0
Apr 2 → May 27 Ready for Scheduling ▶ Running 38 38
May 27 → Aug 26 Ready for Release ⏸ Paused 312 —
Dispatch 0.2d
Holding 312.5d (excluded)
Coordinators 38.9d
✗ SLA Missed
Dispatch
0.2 days
Holding (excluded from total)
312.5 days
Coordinators
38.9 days
Over SLA
Created: Apr 2, 2025 Due: May 31, 2025 Completed: Aug 26, 2026 (451 days late)
📅
351.0 days Total Age
⏱️
312.5d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
37.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00479897
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
Priority
Standard
Origin
Email
Reason
New Case
Contact
Emsar Dispatch
Owner
Shelby Robinson
Created
Apr 2, 2025
Work Orders from this Case (9)
WO-01262172 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262174 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262177 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262181 Canceled
Preventive Maintenance
Created: Apr 2, 2025
WO-01262184 Canceled
Preventive Maintenance
Created: Apr 2, 2025
WO-01262185 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 9, 2025
WO-01262191 Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262193 (current) Canceled
Preventive Maintenance
Created: Apr 2, 2025
WO-01262194 Canceled
Preventive Maintenance
Created: Apr 2, 2025
Behind Schedule - Needs Attention
Canceled • 568 days old
🚨
Primary Delay 312.5 days stuck in "Ready for Release"
⏱️
Total Delay 37.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Ready for Scheduling
38.9d / 1.0d SLA
Ready for Release
312.5d

💬 Activities, Notes & Communications

⚠️ Problem Description
DEMO ANNUAL INSPECTION
📄 Description
Philips Healthcare Tempus Pro Patient Monitor
📞 Call Description
PM

Timeline

📞
Case Linked Apr 2, 9:24 AM
Case Number: 00479897
Subject: URGENT Philips WO Request
Status: Closed
📋
Work Order Created Apr 2, 10:59 AM
Work Order: WO-01262193
Type: Preventive Maintenance
Priority: PC
📅
Status: Ready for Scheduling by Mandy Newman Apr 2, 12:27 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 1h 27m
🚨 39.0 business days
✅
Status: Ready for Release by Mandy Newman May 27, 4:10 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 55d 3h
🚨 313.0 business days
🚫
Status: Canceled by Rebecca Arnold Aug 26, 11:03 AM
From: Ready for Release
To: Canceled
Duration in Previous: 455d 18h

Bottlenecks

Ready for Scheduling
Duration: 38.9 business days (threshold: 1.0 business days)
Exceeded by 37.9 business days

🔗 Related Artifacts

📞
Case 00479897
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Apr 2, 10:59 AM
Invoice #
N/A

Details