Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PC
SLA Clock
Per client agreement · Target: May 31, 2025
✓ SLA Met (36 biz days early)
🕐 Clock stopped: Completed (Apr 9, 2025)
▶ Clock Running
Status: Created
Apr 2 → Apr 2, 2025
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Ready for Scheduling
Apr 2 → Apr 9, 2025
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Apr 9 → Apr 9, 2025
0 business days (counted)
Running total: 5 of ? biz days used
Created: Apr 2, 2025
Completed: Apr 9, 2025
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Apr 2 → Apr 2 |
Created |
▶ Running
|
0 |
0 |
| Apr 2 → Apr 9 |
Ready for Scheduling |
▶ Running
|
5 |
5 |
| Apr 9 → Apr 9 |
Scheduled |
▶ Running
|
0 |
5 |
| Apr 9 → Apr 9 |
Tech On Site |
▶ Running
|
0 |
5 |
| Apr 9 → Apr 9 |
Scheduled |
▶ Running
|
0 |
5 |
| Apr 9 → Apr 9 |
Tech On Site |
▶ Running
|
0 |
5 |
Coordinators
6.4 days
Over SLA
Billing
1.0 days
Over SLA
Created: Apr 2, 2025
Due: May 31, 2025
Completed: Apr 9, 2025 (52 days early)
⏱️
5.9d in Ready for Scheduling
Longest Stage
🔄
9 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
👤
Self-Scheduled
Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Bennet O Dartey — scheduling delays attributed to technician, not coordinators
AI Analysis
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Generating AI analysis...
🎫
Case #00479897
URGENT Philips WO Request
Closed
DEMO ANNUAL INSPECTION
Work Orders from this Case (9)
WO-01262172
Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262174
Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 10, 2025
WO-01262177
Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262181
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262184
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262185 (current)
Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 9, 2025
WO-01262191
Invoiced
Preventive Maintenance • Bennet O Dartey
Created: Apr 2, 2025 • Closed: Apr 8, 2025
WO-01262193
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
WO-01262194
Ready for Release
Preventive Maintenance
Created: Apr 2, 2025
🚨
Primary Delay
5.9 days stuck in "Ready for Scheduling"
⏱️
Total Delay
5.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
5.9d
/ 1.0d SLA
Scheduled
0.5d
/ 2.0d SLA
Tech On Site
0.5d
/ 1.0d SLA
Ready to Bill
1.0d
/ 1.0d SLA
💬 Activities, Notes & Communications
🔧
Work Performed
DEMO ANNUAL INSPECTION
🔍
Technician Findings
N/A
⚠️
Problem Description
DEMO ANNUAL INSPECTION
📄
Description
Philips Healthcare Tempus Pro Patient Monitor
Timeline
📞
Case Number:
00479897
Subject:
URGENT Philips WO Request
Status:
Closed
📋
Work Order:
WO-01262185
Type:
Preventive Maintenance
Priority:
PC
📅
From:
Entered
To:
Ready for Scheduling
Duration in Previous:
1h 31m
👷
📅
Scheduled For:
2025-04-09T04:00:00.000+0000, 2025-04-09T00:00:00.000+0000
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
6d 22h
🔧
From:
Scheduled
To:
Tech On Site
Duration in Previous:
1h 6m
📅
🗓️
From:
Tech On Site
To:
Scheduled
Duration in Previous:
2h 39m
🔧
⏱️
Type:
Labor
Status:
Open
Qty:
0.33333333333333, 1.5
✔️
From:
Tech On Site, Completed
To:
Completed, Closed
Duration in Previous:
1h 15m, 0m
⏱️
📋
From:
Closed
To:
07e-Partial Project
Duration in Previous:
15h 15m
📄
From:
07e-Partial Project
To:
Ready to Bill
Duration in Previous:
9h 34m
💰
From:
Ready to Bill
To:
Invoiced
Duration in Previous:
8h 4m
🧾
Invoice Number:
SM-224613
Bottlenecks
Ready for Scheduling
Duration: 5.9 business days (threshold: 1.0 business days)
Exceeded by 4.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.9 business hours
Ready to Bill
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.0 business hours
ℹ️ Work Order Details
Type
Preventive Maintenance
Technician
Bennet O Dartey
Work Details (3)
| Name |
Type |
Status |
Qty |
Amount |
Date |
| WL-02749358 |
Labor |
Open |
0.33333333333333 |
$155.00 |
Apr 9, 5:53 PM |
| WL-02749359 |
Labor |
Open |
1.5 |
$142.50 |
Apr 9, 5:53 PM |
| WL-02750266 |
Labor |
Open |
0.016666666666667 |
$38.00 |
Apr 10, 10:23 AM |