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← WO Overview

WO-01275826 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 NJ-Roseland — 3 Becker Farm Road, Suite 301, Roseland NJ, 07068

May 28, 2025 → Aug 14, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jun 30, 2025
✗ SLA Missed (32 biz days late)
Active: 54 biz days
🕐 Clock stopped: Invoiced (Aug 14, 2025)
▶ Clock Running
Status: Created
May 28 → May 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
May 28 → May 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
May 28 → May 28, 2025
0 business days (not counted)
54d
▶ Clock Running
Status: On Hold
May 28 → Aug 14, 2025
54 business days (counted)
Running total: 54 of ? biz days used
Created: May 28, 2025 Invoiced: Aug 14, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
May 28 → May 28 Created ▶ Running 0 0
May 28 → May 28 Assigned ▶ Running 0 0
May 28 → May 28 Awaiting Parts ⏸ Paused 0 —
May 28 → Aug 14 On Hold ▶ Running 54 54
Dispatch 0.0d
Material Management 0.1d
Holding 55.0d (excluded)
Coordinators 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
0.1 days
Holding (excluded from total)
55.0 days
Coordinators
0.0 days
Created: May 28, 2025 Due: Jun 30, 2025 Completed: Aug 14, 2025 (44 days late)
📅
55.0 days Total Age
⏱️
55.0d in On Hold Longest Stage
🔄
5 transitions Status Changes
⚠️
1.6d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00496653
Closed
Welch Allyn 6000 give error 00000015 at power on
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Arlene Pinda
Owner
Virtual Tech
Created
May 28, 2025
Work Orders from this Case (3)
WO-01275826 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: May 28, 2025 • Closed: Aug 14, 2025
WO-01275830 Invoiced
Virtual Tech • Virtual Tech
Created: May 28, 2025 • Closed: May 28, 2025
WO-01301037 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Sep 3, 2025 • Closed: Jun 4, 2026
Completed with minor delays
Invoiced • 442 days old
🚨
Primary Delay 55.0 days stuck in "On Hold"
⏱️
Total Delay 1.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Awaiting Parts
0.1d / 3.0d SLA
On Hold
55.0d
Closed
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
DEPOT SHIPPING BOX 24x18x12 & PACKING MATERIALS Shipment Tracking Number 1Z01E3E79098583973 DELIVERED 5/30/2025 RMA Tracking Number 1Z01E3E70392937587
🔍 Technician Findings
VT sent packing material, Return labels
⚠️ Problem Description
Welch Allyn 6000 give error 00000015 at power on Welch Allyn, Inc. - Connex Vital Signs Monitor 6000 Series Asset ID#: 12959746 S/N: ]c121100045384423 https://www.ebiotrack.com/workorder.php?wo=65374

Timeline

📞
▶
2 Case Linked May 28, 9:47 AM
Case Linked → Work Order Created
📋
Work Order Created
Work Order: WO-01275826
Type: Virtual Tech - Depot
Priority: PC
👷
▶
4 Technician Assigned May 28, 9:52 AM
Technician Assigned → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Tonya Santiago
From: Entered
To: Assigned
Duration in Previous: 2m
📦
Parts Requested
Order: 00075768
Status: Closed
📦
Status: Awaiting Parts by Tonya Santiago
From: Assigned
To: Awaiting Parts
Duration in Previous: 2m
📦
▶
4 Parts Requested May 28, 10:43 AM
Parts Requested → 2x Parts Added → Status: On Hold → Expenses Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1
⏸️
Status: On Hold by Emily Wilson
From: Awaiting Parts
To: On Hold
Duration in Previous: 49m
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚨 55.0 business days
⏱️
▶
3 2x Labor Added Aug 14, 3:31 PM
2x Labor Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Ryan Schwochow
Technician: a0h8Y00000Jzl1WQAR, Ryan Schwochow
👷
Status: Assigned by Ryan Schwochow
From: On Hold, Assigned
To: Assigned, Closed
Duration in Previous: 78d 4h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Aug 18, 5:44 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 4d 2h, 0m
🧾
Invoice Created Aug 19, 10:50 AM
Invoice Number: SM-238372

Bottlenecks

Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📞
Case 00496653
Closed
📦
Parts Order 00075768
Closed
📦
Parts Order 00075771
Canceled

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
May 28, 9:50 AM
Invoice #
SM-238372

Work Details (5)

Name Type Status Qty Amount Date
WL-02808655 Parts Open 1 $0.00 May 28, 10:43 AM
WL-02808656 Parts Open 1 $3.86 May 28, 10:43 AM
WL-02808660 Expenses Open 1 $11.43 May 28, 10:46 AM
WL-02902008 Labor Open 0.5 $59.50 Aug 14, 3:31 PM
WL-02902009 Expenses Open 1 $11.43 Aug 14, 3:31 PM

Details