Arlene from Sono Bello reported a malfunctioning Welch Allyn Connex Vital Signs monitor, leading to a service request and work order creation.
Recap
Arlene, the lead nurse at Sono Bello in New Jersey, called to report that their Welch Allyn Connex Vital Signs monitor was not functioning properly.
Tonya Santiago assisted Arlene in troubleshooting the issue, confirming the machine turned on but displayed an error code (0000015).
Tonya created a service request and provided Arlene with a work order number (01275826) for the repair process.
Tonya informed Arlene that a box and return label would be sent for shipping the machine back for service and that she would check for a loaner monitor.
Arlene was advised on how to submit future service requests online using a QR code on the machine's barcode tag.
Tasks
Tonya needs to send a box and return label to Arlene for the Welch Allyn monitor.
Tonya will check with the supply group for a loaner monitor for Arlene's clinic.
🔍Technician Findings
Device fails a power up.
⚠️Problem Description
Welch Allyn 6000 give error 00000015 at power on https://www.ebiotrack.com/workorder.php?wo=65375
Timeline
📞
Case Linked May 28, 9:47 AM
Case Number:00496653
Subject:
Status:Closed
📋
▶
3
Work Order Created May 28, 9:55 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Tonya Santiago
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Tonya Santiago
Technician:a0h8Y00000JjEstQAF, Virtual Tech
⏱️
▶
2
Labor Added May 28, 10:32 AM
Labor Added → Status: Completed
✔️
Status: Completed by Tonya Santiago
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:37m, 0m
📄
Status: Ready to Bill by Diane PattonMay 29, 9:40 AM
From:Closed
To:Ready to Bill
Duration in Previous:23h 7m
📨
Status: Invoice Pending by Diane PattonMay 29, 6:05 PM
From:Ready to Bill, Invoice Pending
To:Invoice Pending, Invoiced
Duration in Previous:8h 25m, 0m
🚨175.7 business days
🧾
Invoice Created Feb 12, 1:47 PM
Invoice Number:SM-229720
Bottlenecks
Closed
Duration: 2.0 business days (threshold: 1.0 business days)