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WO-01301037 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 NJ-Roseland — 3 Becker Farm Road, Suite 301, Roseland NJ, 07068

Sep 3, 2025 → Jun 4, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✗ SLA Missed
Active: 37 biz days
Paused: 150 biz days
🕐 Clock stopped: Invoiced (Jun 4, 2026)
▶ Clock Running
Status: Created
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 3 → Sep 3, 2025
0 business days (counted)
Running total: 0 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Sep 3 → Sep 9, 2025
4 business days (not counted)
18d
▶ Clock Running
Status: On Hold
Sep 9 → Oct 3, 2025
18 business days (counted)
Running total: 18 of ? biz days used
⏸23d
⏸ Clock Paused
Status: Awaiting Parts
Oct 3 → Nov 6, 2025
23 business days (not counted)
▶ Clock Running
Status: On Hold
Nov 6 → Nov 10, 2025
2 business days (counted)
Running total: 20 of ? biz days used
⏸115d
⏸ Clock Paused
Status: Awaiting Parts
Nov 10 → Apr 29, 2026
115 business days (not counted)
▶ Clock Running
Status: On Hold
Apr 29 → Apr 30, 2026
1 business day (counted)
Running total: 21 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Apr 30 → May 12, 2026
8 business days (not counted)
16d
▶ Clock Running
Status: On Hold
May 12 → Jun 4, 2026
16 business days (counted)
Running total: 37 of ? biz days used
▶ Clock Running
Status: Completed
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 37 of ? biz days used
⏸ Clock Paused
Status: Awaiting Parts
Jun 4 → Jun 4, 2026
0 business days (not counted)
▶ Clock Running
Status: On Hold
Jun 4 → Jun 4, 2026
0 business days (counted)
Running total: 37 of ? biz days used
Created: Sep 3, 2025 Invoiced: Jun 4, 2026
Show SLA Clock Detail (13 periods)
Period Status Clock Biz Days Running Total
Sep 3 → Sep 3 Created ▶ Running 0 0
Sep 3 → Sep 3 Assigned ▶ Running 0 0
Sep 3 → Sep 9 Awaiting Parts ⏸ Paused 4 —
Sep 9 → Oct 3 On Hold ▶ Running 18 18
Oct 3 → Nov 6 Awaiting Parts ⏸ Paused 23 —
Nov 6 → Nov 10 On Hold ▶ Running 2 20
Nov 10 → Apr 29 Awaiting Parts ⏸ Paused 115 —
Apr 29 → Apr 30 On Hold ▶ Running 1 21
Apr 30 → May 12 Awaiting Parts ⏸ Paused 8 —
May 12 → Jun 4 On Hold ▶ Running 16 37
Jun 4 → Jun 4 Completed ▶ Running 0 37
Jun 4 → Jun 4 Awaiting Parts ⏸ Paused 0 —
Jun 4 → Jun 4 On Hold ▶ Running 0 37
Material Management 152.6d
Holding 40.6d (excluded)
Coordinators 0.0d
Billing 0.0d
✗ SLA Missed
Material Management
152.6 days
Over SLA
Holding (excluded from total)
40.6 days
Coordinators
0.0 days
Billing
0.0 days
Created: Sep 3, 2025 Due: Dec 31, 2025 Completed: Jun 4, 2026 (154 days late)
📅
187.9 days Total Age
⏱️
115.5d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
142.4d over Total Delay
📦
6 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00496653
Closed
Welch Allyn 6000 give error 00000015 at power on
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Arlene Pinda
Owner
Virtual Tech
Created
May 28, 2025
Work Orders from this Case (3)
WO-01275826 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: May 28, 2025 • Closed: Aug 14, 2025
WO-01275830 Invoiced
Virtual Tech • Virtual Tech
Created: May 28, 2025 • Closed: May 28, 2025
WO-01301037 (current) Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Sep 3, 2025 • Closed: Jun 4, 2026
Completed with significant delays
Invoiced • 344 days old
🚨
Primary Delay 115.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 142.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Invoiced
0.0d
Assigned
0.0d / 0.5d SLA
Awaiting Parts
152.6d / 3.0d SLA
On Hold
40.6d
Closed
3.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Depot Box - 20 x 14 x 14" Corrugated Box Shipment Tracking Number: 1Z01E3E70399519525 - Delivery 09/11/2025 RMA Tracking Number: 1Z01E3E79096398730 ____ Back ordered parted recieved and installed into device - Reconfigured serial number and parameters Cleaned Device Externals - Visual Inspection; Passed - Battery verified good - Initialize NIBP Board Completed - Calibration Completed - PM Completed per mfg specs via WAST - *See attached service record for detailed testing results -
🔍 Technician Findings
Found that that Main PCB was defective causing the system not to boot properly - also printer module is non functional
⚠️ Problem Description
Welch Allyn 6000 give error 00000015 at power on Welch Allyn, Inc. - Connex Vital Signs Monitor 6000 Series Asset ID#: 12959746 S/N: ]c121100045384423 https://www.ebiotrack.com/workorder.php?wo=67961

Timeline

📞
Case Linked May 28, 9:47 AM
Case Number: 00496653
Subject:
Status: Closed
🚨 68.0 business days
📋
▶
4 Work Order Created Sep 3, 1:01 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From: Invoiced
To: Assigned
Duration in Previous: 0m
📦
Parts Requested
Order: 00081154
Status: Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 3m
⚠️ 5.0 business days
📦
▶
2 Parts Requested Sep 9, 3:20 PM
Parts Requested → Status: On Hold
⏸️
Status: On Hold by Brittany Peters
From: Awaiting Parts
To: On Hold
Duration in Previous: 6d 2h
🚨 19.0 business days
📦
▶
2 Parts Requested Oct 3, 2:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 23d 23h
🚨 23.0 business days
⏸️
Status: On Hold by Keith Fricke Nov 5, 10:44 PM
From: Awaiting Parts
To: On Hold
Duration in Previous: 33d 8h
⏳ 3.2 business days
📦
▶
2 Parts Requested Nov 10, 3:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 4d 16h
🚨 115.9 business days
🔩
▶
2 Parts Added Apr 29, 8:03 AM
Parts Added → Status: On Hold
⏸️
Status: On Hold by Melissa Barrett
From: Awaiting Parts
To: On Hold
Duration in Previous: 169d 15h
⏳ 2.0 business days
📦
▶
2 Parts Requested Apr 30, 10:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 1d 2h
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added May 12, 8:26 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by John Rolston
From: Awaiting Parts
To: On Hold
Duration in Previous: 11d 21h
🚨 17.0 business days
⏱️
▶
3 2x Labor Added Jun 4, 10:48 AM
2x Labor Added → Status: Completed → Parts Requested
✔️
Status: Completed by Ryan Schwochow
From: On Hold, Completed
To: Completed, Awaiting Parts
Duration in Previous: 23d 2h, 0m
📦
Parts Requested
Order: 00097253
Status: Closed
💵
▶
2 Expenses Added Jun 4, 11:45 AM
Expenses Added → Status: On Hold
⏸️
Status: On Hold by John Rolston
From: Awaiting Parts
To: On Hold
Duration in Previous: 54m
🏁
Status: Closed by Ryan Schwochow Jun 4, 12:13 PM
From: On Hold
To: Closed
Duration in Previous: 28m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Jun 8, 9:32 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
🚨 31.0 business days
🧾
Invoice Created Jul 22, 12:33 PM
Invoice Number: SM-264146

Bottlenecks

Awaiting Parts
Duration: 4.9 business days (threshold: 3.0 business days)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 23.1 business days (threshold: 3.0 business days)
Exceeded by 20.1 business days
Awaiting Parts
Duration: 115.5 business days (threshold: 3.0 business days)
Exceeded by 112.5 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

📞
Case 00496653
Closed
📦
Parts Order 00081154
Closed
📦
Parts Order 00081452
Closed
📦
Parts Order 00082909
Closed
📦
Parts Order 00085050
Closed
📦
Parts Order 00095446
Closed
📦
Parts Order 00097253
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 3, 1:01 PM
Invoice #
SM-264146

Work Details (6)

Name Type Status Qty Amount Date
WL-03204929 Parts Open 1 $764.65 Apr 29, 8:03 AM
WL-03222792 Parts Open 1 $1,754.37 May 12, 8:26 AM
WL-03222793 Expenses Open 1 $40.91 May 12, 8:26 AM
WL-03248256 Labor Open 1 $119.00 Jun 4, 10:48 AM
WL-03248257 Labor Open 1 $119.00 Jun 4, 10:48 AM
WL-03248352 Expenses Open 1 $19.47 Jun 4, 11:45 AM

Details