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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01301037 ↗ ServiceMax

Sono Bello • Virtual Tech - Depot • PC

📍 NJ-Roseland — 3 Becker Farm Road, Suite 301, Roseland NJ, 07068

Sep 3, 2025 → Present

⛔ Blocked
PC Per client agreement
Target: Aug 29, 2025
⏸ 219d excluded (parts wait + holding)
⚠ 39d overdue
Material Management 160.4d
Holding 23.6d (excluded)
Coordinators 0.0d
Billing 0.0d
⚠ Overdue
Material Management
160.4 days
Over SLA
Holding (excluded from total)
23.6 days
Coordinators
0.0 days
Billing
0.0 days
Created: Sep 3, 2025 Due: Aug 29, 2025 (259 days overdue)
📅
182.4 days Total Age
⏱️
122.5d in Awaiting Parts Longest Stage
🔄
9 transitions Status Changes
⚠️
148.4d over Total Delay
📦
5 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00496653
Closed
Welch Allyn 6000 give error 00000015 at power on
Priority
Standard
Origin
Phone
Reason
New Case
Contact
Arlene Pinda
Owner
Virtual Tech
Created
May 28, 2025
Work Orders from this Case (3)
WO-01275826 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: May 28, 2025 • Closed: Aug 14, 2025
WO-01275830 Invoiced
Virtual Tech • Virtual Tech
Created: May 28, 2025 • Closed: May 28, 2025
WO-01301037 (current) On Hold
Virtual Tech - Depot • Ryan Schwochow
Created: Sep 3, 2025
Behind Schedule - Needs Attention
On Hold • 253 days old
🚨
Primary Delay 122.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 148.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Invoiced
0.0d
Assigned
0.0d / 0.5d SLA
Awaiting Parts
160.4d / 3.0d SLA
On Hold
23.6d

💬 Activities, Notes & Communications

🔧 Work Performed
Depot Box - 20 x 14 x 14" Corrugated Box Shipment Tracking Number: 1Z01E3E70399519525 - Delivery 09/11/2025 RMA Tracking Number: 1Z01E3E79096398730 - Shipper created a label, UPS has not received the package yet.
⚠️ Problem Description
Welch Allyn 6000 give error 00000015 at power on Welch Allyn, Inc. - Connex Vital Signs Monitor 6000 Series Asset ID#: 12959746 S/N: ]c121100045384423 https://www.ebiotrack.com/workorder.php?wo=67961

Timeline

📞
Case Linked May 28, 9:47 AM
Case Number: 00496653
Subject:
Status: Closed
🚨 71.0 business days
📋
▶
4 Work Order Created Sep 3, 1:01 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From: Invoiced
To: Assigned
Duration in Previous: 0m
📦
Parts Requested
Order: 00081154
Status: Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From: Assigned
To: Awaiting Parts
Duration in Previous: 3m
⚠️ 5.0 business days
💵
▶
3 3x Expenses Added Sep 9, 3:19 PM
3x Expenses Added → Parts Requested → Status: On Hold
📦
Parts Requested
Order: 00081452
Status: Closed
⏸️
Status: On Hold by Brittany Peters
From: Awaiting Parts
To: On Hold
Duration in Previous: 6d 2h
🚨 19.0 business days
📦
▶
2 Parts Requested Oct 3, 2:47 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 23d 23h
🚨 24.0 business days
🔩
▶
2 2x Parts Added Nov 5, 10:44 PM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by Keith Fricke
From: Awaiting Parts
To: On Hold
Duration in Previous: 33d 8h
⏳ 3.2 business days
📦
▶
2 Parts Requested Nov 10, 3:22 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 4d 16h
🚨 122.9 business days
🔩
▶
2 2x Parts Added Apr 29, 8:03 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by MELISSA BARRETT
From: Awaiting Parts
To: On Hold
Duration in Previous: 169d 15h
⏳ 2.0 business days
📦
▶
2 Parts Requested Apr 30, 10:28 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From: On Hold
To: Awaiting Parts
Duration in Previous: 1d 2h
⚠️ 9.0 business days
🔩
▶
2 2x Parts Added May 12, 8:26 AM
2x Parts Added → Status: On Hold
⏸️
Status: On Hold by John Rolston
From: Awaiting Parts
To: On Hold
Duration in Previous: 11d 21h

Bottlenecks

Awaiting Parts
Duration: 4.9 business days (threshold: 3.0 business days)
Exceeded by 1.9 business days
Awaiting Parts
Duration: 24.1 business days (threshold: 3.0 business days)
Exceeded by 21.1 business days
Awaiting Parts
Duration: 122.5 business days (threshold: 3.0 business days)
Exceeded by 119.5 business days
Awaiting Parts
Duration: 9.0 business days (threshold: 3.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00496653
Closed
📦
Parts Order 00081154
Closed
📦
Parts Order 00081452
Closed
📦
Parts Order 00082909
Closed
📦
Parts Order 00085050
Shipped
📦
Parts Order 00095446
Shipped

ℹ️ Work Order Details

Status
On Hold
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 3, 1:01 PM
Invoice #
N/A

Work Details (9)

Name Type Status Qty Amount Date
WL-02929914 Expenses Open 1 $11.55 Sep 9, 3:19 PM
WL-02929915 Parts Open 1 - Sep 9, 3:20 PM
WL-02929916 Parts Open 1 - Sep 9, 3:20 PM
WL-02998023 Parts Open 1 - Nov 5, 10:44 PM
WL-02998024 Expenses Open 1 - Nov 5, 10:44 PM
WL-03204929 Parts Open 1 - Apr 29, 8:03 AM
WL-03204930 Expenses Open 1 - Apr 29, 8:03 AM
WL-03222792 Parts Open 1 - May 12, 8:26 AM
WL-03222793 Expenses Open 1 - May 12, 8:26 AM

Details