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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300756 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Nov 6, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Sep 24)
✓ SLA Met (5d early)
Dispatch 3.0d
Coordinators 12.4d
Field Work 31.7d
Incomplete 2.5d (excluded)
✓ SLA Met
Dispatch
3.0 days
Over SLA
Coordinators
12.4 days
Over SLA
Field Work
31.7 days
Over SLA
Incomplete (excluded from total)
2.5 days
Created: Sep 2, 2025 Due: Oct 2, 2025 Completed: Nov 6, 2025 (34 days late)
📅
47.4 days Total Age
⏱️
31.7d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
45.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00520141
L2 review - OMNI
Closed
Need to have 1 Delivery WO Need Field tech to pick up and deliver to Syracuse Depot O2 Concentrators Asset: 13082744 - Stopped running Asset: 13049833 - Compressor does not run. Asset: 13040954 - Alarm goes off. Asset: 13040969 - O2 light flashes
Priority
High
Origin
Phone
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Aug 19, 2025
Work Orders from this Case (5)
WO-01300751 Invoiced
Delivery • Taylor Duda
Created: Sep 2, 2025 • Closed: Sep 9, 2025
WO-01300755 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300756 (current) Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 31.7 days stuck in "Completed"
⏱️
Total Delay 45.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
12.4d / 0.5d SLA
Incomplete
2.5d
L2 Screening
3.0d / 1.0d SLA
Completed
31.7d / 1.0d SLA
Closed
2.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10 TD- Delivered to site on w/o 01308875.

9/24-RS: Approved/completed - pending delivery back to site

9/22/25 lcoonrod

new quote Q-00030150 added from case 00528621. sending to L2


9/18-RS; Submitting for quote under new case - Incomplete

🔧 Work Performed
Repair and PM services 45,438 hrs 97%@5lpm
🔍 Technician Findings
Unit needs Filters replaced and pistons sleeves 1x-Cpr1168a Piston sleeve 1x-FIL2034 foam cabinet filter 1x hr
⚠️ Problem Description
new quote Q-00030150 added from case 00528621 O2 Concentrator - Compressor does not run Invacare - IRC5LX (B) Asset ID#: 13049833 S/N: 04B096646 https://www.ebiotrack.com/omnicor/workorder.php?wo=6932

Timeline

📞
Case Linked Aug 19, 10:16 AM
Case Number: 00520141
Subject: L2 review - OMNI
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Sep 2, 5:07 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 12.9 business days
⚠️
Status: Incomplete by Ryan Schwochow Sep 18, 3:51 PM
From: Assigned
To: Incomplete
Duration in Previous: 15d 22h
⏳ 3.0 business days
🔍
Status: L2 Screening by Leona Coonrod Sep 22, 9:41 AM
From: Incomplete
To: L2 Screening
Duration in Previous: 3d 17h
⏳ 3.0 business days
👷
▶
4 Technician Assigned Sep 24, 2:07 PM
Technician Assigned → Status: Assigned → 3x Parts Added → Status: Completed
👷
Status: Assigned by Ryan Schwochow
From: L2 Screening
To: Assigned
Duration in Previous: 2d 4h
🔩
3x Parts Added
Type: Parts, Labor
Status: Open
Qty: 2, 1
✔️
Status: Completed by Ryan Schwochow
From: Assigned
To: Completed
Duration in Previous: 2m
🚨 32.0 business days
🏁
Status: Closed by Ryan Schwochow Nov 6, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 43d 3h
⏳ 3.0 business days
📄
Status: Ready to Bill by Diane Patton Nov 10, 12:55 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 3d 20h, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 11, 4:31 PM
Invoice Number: SM-246115

Bottlenecks

Assigned
Duration: 12.4 business days (threshold: 4.0 business hours)
Exceeded by 11.9 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Completed
Duration: 31.7 business days (threshold: 1.0 business days)
Exceeded by 30.7 business days
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days

🔗 Related Artifacts

📞
Case 00520141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Billy Peters
Scheduled
N/A
Created
Sep 2, 5:07 PM
Invoice #
SM-246115

Work Details (3)

Name Type Status Qty Amount Date
WL-02947581 Parts Open 2 $20.26 Sep 24, 2:09 PM
WL-02947582 Parts Open 2 $5.00 Sep 24, 2:09 PM
WL-02947583 Labor Open 1 $119.00 Sep 24, 2:09 PM

Details