Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01300757 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Nov 6, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Oct 1)
✗ SLA Missed (1d late)
Dispatch 0.0d
Coordinators 21.4d
Field Work 27.0d
Incomplete 1.7d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
21.4 days
Over SLA
Field Work
27.0 days
Over SLA
Incomplete (excluded from total)
1.7 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 29, 2025 Completed: Nov 6, 2025 (7 days late)
📅
47.4 days Total Age
⏱️
27.0d in Completed Longest Stage
🔄
7 transitions Status Changes
⚠️
48.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00520141
L2 review - OMNI
Closed
Need to have 1 Delivery WO Need Field tech to pick up and deliver to Syracuse Depot O2 Concentrators Asset: 13082744 - Stopped running Asset: 13049833 - Compressor does not run. Asset: 13040954 - Alarm goes off. Asset: 13040969 - O2 light flashes
Priority
High
Origin
Phone
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Aug 19, 2025
Work Orders from this Case (5)
WO-01300751 Invoiced
Delivery • Taylor Duda
Created: Sep 2, 2025 • Closed: Sep 9, 2025
WO-01300755 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300756 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300757 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300758 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 27.0 days stuck in "Completed"
⏱️
Total Delay 48.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
21.4d / 0.5d SLA
Incomplete
1.7d
Completed
27.0d / 1.0d SLA
Closed
3.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/10 TD- Delivered to site on w/o 01308876.

10/1-RS; service completed - pending delivery

9/29/25 SReich - Added approved quote from case 00530809.

9/26-RS; Submitting for quote

🔧 Work Performed
installed parts 61557 hrs 95% @ 5LPM
🔍 Technician Findings
needs filters replaced and 4 way valve rebuilt 1x- vlv1030 1x- fil2034 1x hr labor
⚠️ Problem Description
Approved quote Q-00030321 O2 Concentrator - Alarm goes off. Invacare - IRC5LX (B) Asset ID#: 13040954 S/N: 04I933523 https://www.ebiotrack.com/omnicor/workorder.php?wo=6931

Timeline

📞
Case Linked Aug 19, 10:16 AM
Case Number: 00520141
Subject: L2 review - OMNI
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Sep 2, 5:07 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 18.9 business days
🔩
▶
3 3x Parts Added Sep 26, 2:01 PM
3x Parts Added → Technician Assigned → Status: Incomplete
👷
Technician Assigned by Ryan Schwochow
Technician: Billy Peters
⚠️
Status: Incomplete by Ryan Schwochow
From: Assigned
To: Incomplete
Duration in Previous: 23d 20h
⏳ 2.0 business days
👷
▶
2 Technician Assigned Sep 29, 10:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Sherry Reich
From: Incomplete
To: Assigned
Duration in Previous: 2d 20h
⏳ 3.0 business days
✔️
Status: Completed by Ryan Schwochow Oct 1, 8:28 AM
From: Assigned
To: Completed
Duration in Previous: 1d 21h
🚨 27.0 business days
🏁
Status: Closed by Ryan Schwochow Nov 6, 4:19 PM
From: Completed
To: Closed
Duration in Previous: 36d 8h
⏳ 4.0 business days
📄
▶
2 Status: Ready to Bill Nov 11, 12:02 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Nancy Suarez
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Nov 12, 12:12 PM
Invoice Number: SM-246189

Bottlenecks

Assigned
Duration: 18.4 business days (threshold: 4.0 business hours)
Exceeded by 17.9 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Completed
Duration: 27.0 business days (threshold: 1.0 business days)
Exceeded by 26.0 business days
Closed
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days

🔗 Related Artifacts

📞
Case 00520141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 5:07 PM
Invoice #
SM-246189

Work Details (3)

Name Type Status Qty Amount Date
WL-02950893 Parts Open 1 $90.00 Sep 26, 2:01 PM
WL-02950894 Parts Open 1 $2.50 Sep 26, 2:01 PM
WL-02950895 Labor Open 1 $119.00 Sep 26, 2:01 PM

Details