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← WO Overview

WO-01300758 ↗ ServiceMax

LORETTO • Depot - Syracuse • PSM

📍 LORETTO — 700 EAST BRIGHTON AVE, SYRACUSE NY, 13205

Sep 2, 2025 → Dec 4, 2025

✅ Completed
PSM Last business day of September 2025
Target: Sep 30, 2025
🕐 Clock stopped: Completed (Nov 18)
✗ SLA Missed (49d late)
Dispatch 1.2d
Coordinators 53.4d
Field Work 12.4d
Incomplete 2.0d (excluded)
Billing 0.0d
✗ SLA Missed
Dispatch
1.2 days
Over SLA
Coordinators
53.4 days
Over SLA
Field Work
12.4 days
Over SLA
Incomplete (excluded from total)
2.0 days
Billing
0.0 days
Created: Sep 2, 2025 Due: Oct 2, 2025 Completed: Dec 4, 2025 (62 days late)
📅
67.4 days Total Age
⏱️
53.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
66.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

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🎫
Case #00520141
L2 review - OMNI
Closed
Need to have 1 Delivery WO Need Field tech to pick up and deliver to Syracuse Depot O2 Concentrators Asset: 13082744 - Stopped running Asset: 13049833 - Compressor does not run. Asset: 13040954 - Alarm goes off. Asset: 13040969 - O2 light flashes
Priority
High
Origin
Phone
Reason
New Case
Contact
Trevor Brown
Owner
Kimberly Hardison
Created
Aug 19, 2025
Work Orders from this Case (5)
WO-01300751 Invoiced
Delivery • Taylor Duda
Created: Sep 2, 2025 • Closed: Sep 9, 2025
WO-01300755 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300756 Invoiced
Depot - Syracuse • Billy Peters
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300757 Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Nov 6, 2025
WO-01300758 (current) Invoiced
Depot - Syracuse • Ryan Schwochow
Created: Sep 2, 2025 • Closed: Dec 4, 2025
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 53.4 days stuck in "Assigned"
⏱️
Total Delay 66.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
53.4d / 0.5d SLA
Incomplete
2.0d
L2 Screening
1.2d / 1.0d SLA
Completed
12.4d / 1.0d SLA
Closed
3.4d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/4 TD- FOUND UNIT WAS APPROVED FOR REPAIR. DELIVERED TO SITE. TIME ON 01315318.

11/17/2025 SRobinson- Adding quote Q-00031147 from case 00543981and sending to L2 for parts.

11/14-RS; Submitting quote -

00543981


🔧 Work Performed
Installed parts - Repair / pm completed
🔍 Technician Findings
Could not duplicate the reported issue of the service light coming ON- Ran unit for several hrs - needs cleaned and filter replaced - 1x hr labor 1x - FIL3528
⚠️ Problem Description
Q-00031147 O2 light flashes AIRSEP - INTENSITY 10 Asset ID# 13040969 S/N: CBB0122070462 https://www.ebiotrack.com/omnicor/workorder.php?wo=6930

Timeline

📞
Case Linked Aug 19, 10:16 AM
Case Number: 00520141
Subject: L2 review - OMNI
Status: Closed
🚨 11.0 business days
📋
▶
2 Work Order Created Sep 2, 5:08 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Kimberly Hardison
From: Entered
To: Assigned
Duration in Previous: 0m
🚨 53.9 business days
⚠️
▶
2 Status: Incomplete Nov 14, 10:37 AM
Status: Incomplete → 2x Parts Added
🔩
2x Parts Added
Type: Parts, Labor
Status: Open
Qty: 1
⏳ 2.0 business days
🔍
Status: L2 Screening by Shelby Robinson Nov 17, 5:07 PM
From: Incomplete
To: L2 Screening
Duration in Previous: 3d 6h
✔️
Status: Completed by Ryan Schwochow Nov 18, 3:51 PM
From: L2 Screening
To: Completed
Duration in Previous: 22h 43m
🚨 13.0 business days
🏁
Status: Closed by Taylor Duda Dec 4, 3:32 PM
From: Completed
To: Closed
Duration in Previous: 15d 23h
⏳ 4.0 business days
📄
▶
3 Status: Ready to Bill Dec 9, 10:24 AM
Status: Ready to Bill → Status: Invoice Pending → Invoice Created
📨
Status: Invoice Pending by Diane Patton
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1m, 0m
🧾
Invoice Created
Invoice Number: SM-248524

Bottlenecks

Assigned
Duration: 53.4 business days (threshold: 4.0 business hours)
Exceeded by 52.9 business days
L2 Screening
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.9 business hours
Completed
Duration: 12.4 business days (threshold: 1.0 business days)
Exceeded by 11.4 business days
Closed
Duration: 3.4 business days (threshold: 1.0 business days)
Exceeded by 2.4 business days

🔗 Related Artifacts

📞
Case 00520141
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Depot - Syracuse
Branch
N/A
Technician
Ryan Schwochow
Scheduled
N/A
Created
Sep 2, 5:08 PM
Invoice #
SM-248524

Work Details (2)

Name Type Status Qty Amount Date
WL-03007365 Parts Open 1 $0.70 Nov 14, 10:39 AM
WL-03007366 Labor Open 1 $119.00 Nov 14, 10:39 AM

Details