Q-00029956
stair chair needs new wheel - sn not provided
PM maintenance
6390 Power-LOAD 161239850
6390 Power-LOAD 1907003400103
6506 Power-PRO XT 1901003500202
6506 Power-PRO XT 161239990
Model 59-T EZ-Glide 09N-132428
Model 59-T EZ-Glide 09N-132427
Quoted the following Repair/PM
2 power cots
2 manual stairchairs
1 Power-Load
1 bronze bearing, 0081-439-000
2 ext. springs, 0038-895-000
1 Power-Load,
1 bronze bearings, 0081-439-000
2 ext. springs, 0038-895-000
1 front caster, 2748078
1 rear wheel, 2748087
Not sure which stairchair needs the wheel, or which wheel is needed.
9/22/2025 CRamen Randy returned call and scheduled for Tuesday 9/23/2025 between 11-1. Call logged on WO-01303425
9/22/2025 CRamen left a vm for Chief to return call to schedule for tomorrow. Call logged on WO-01303425
9/19/2025 CRamen Parts delivered yesterday. Per LYoder that Bruce is available today and to see if he will take today. Chattereed, emailed and teams massaged Bruce and waiting for a response.
9/17/2025 Sramen - parts order follow up date is 9/19. Tech was assigned on 9/16 and MM moved order to pending (to ship to tech) on 9/17. Pushed due date but may need adjusted after tracking is provided.
9/16/2025 CRamen left a vm that parts are on order and as soon as there is a eta we will call to schedule.
🔧Work Performed
Completed evaluation/repair
Replaced PL rear wheel and PR caster and wheel assembly
Functionally tested equipment and returned to service
🔍Technician Findings
While performing evaluation found damaged
PR caster and wheel
PL rear wheel
⚠️Problem Description
Q-00029956
stair chair needs new wheel - sn not provided
Quoted the following Repair/PM
1 Model 59-T EZ-Glide 09N-132427, manual stairchair Repair/PM
1 front caster, 2748078
1 rear wheel, 2748087
https://www.ebiotrack.com/workorder.php?wo=68077
📄Description
Ferno Model 59-T EZ-Glide Stair Chair
📋
Inbound from +17409433495
Completed Sep 22, 2025
9/22/2025 CRamen Randy returned call and scheduled for Tuesday 9/23/2025 between 11-1. Call logged on WO-01303425
📋
Outbound to +17409432715
Completed Sep 22, 2025
9/22/2025 CRamen left a vm for Chief to return call to schedule for tomorrow. Call logged on WO-01303425
📋
Outbound to +17409432715
Completed Sep 16, 2025
9/16/2025 CRamen left a vm that parts are on order and as soon as there is a eta we will call to schedule.
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 11, 2025
To: chief@nucfd.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01303425Location: Northern Union Co Fire and EMSAddress: 602 N Franklin St Richwood, OH 43344Device: Model 59-T EZ-Glide 09N-132427Problem Description: Q-00029956
stair chair needs new wheel -
Sep 10, 2025 1:17pm
@Shelby Robinson Hi Shelby, I have separated the items on this w/o. Can we please get them on individual w/o's? 5 are for PM's (the 2 Power-Loads have parts needed for the PM's), and 1 stairchair is a Repair/PM (the one with the wheels needed). Sorry for the extra work.
Sep 19, 2025 10:24am
@Bruce Rafferty EMS Repair WO-01303425 due 9/23 parts delivered yesterday. Can you do this today? @Lawrence Yoder
📅
WO-01303425 - Repair - Model 59-T EZ-Glide - Richwood - Northern Union Co Fire and EMS
Sep 23, 2025 11:00am – 5:00pm
Work Order: WO-01303425
Account: NORTHERN UNION COUNTY FIRE & EMS
Customer Case Number:
Location: Northern Union Co Fire and EMS
Address: 602 N Franklin St, Richwood, OH 43344
Manufacturer: Ferno
Model #: Model 59-T EZ-Glide
Serial #: 09N-132427
Contact Name: Randy Riffle
Contact Phone: 740-943-349
PDF
NUCF&EMS Stair Chair 92325
Sep 23, 2025
Timeline
📞
Case Linked Sep 8, 11:55 AM
Case Number:00525271
Subject:L2 review - EMS
Status:Closed
⏳2.0 business days
📋
▶
2
Work Order Created Sep 9, 3:02 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Shelby Robinson
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Sep 10, 2:13 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From:L2 Screening
To:Awaiting Parts
Duration in Previous:23h 7m
⚠️5.0 business days
📅
Status: Ready for Scheduling by Kirsten WallsSep 16, 2:21 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:6d 0h
👷
▶
2
Status: Assigned Sep 16, 3:47 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician:Bruce Rafferty
🔩
▶
2
2x Parts Added Sep 17, 3:20 PM
2x Parts Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Sep 22, 2:30 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For:2025-09-23T15:00:00.000+0000
⏳2.0 business days
⏱️
2x Labor Added Sep 23, 10:33 PM
Type:Labor
Status:Open
Qty:0.083333333333333, 0.41666666666667
✔️
Status: Completed by Bruce RaffertySep 23, 11:08 PM
From:Scheduled, Completed
To:Completed, Closed
Duration in Previous:1d 8h, 0m
📄
Status: Ready to Bill by Diane PattonSep 24, 5:19 PM
From:Closed
To:Ready to Bill
Duration in Previous:18h 10m
📨
▶
2
Status: Invoice Pending Sep 25, 12:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨10.0 business days
🧾
Invoice Created Oct 8, 11:46 AM
Invoice Number:SM-241946
Bottlenecks
L2 Screening
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 4.5 business days (threshold: 4.0 business hours)
Exceeded by 4.0 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.6 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)