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WO-01303427 ↗ ServiceMax

NORTHERN UNION COUNTY FIRE & EMS • Preventive Maintenance • PSM

📍 Northern Union Co Fire and EMS — 602 N Franklin St, Richwood OH, 43344

Sep 9, 2025 → Sep 24, 2025

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✓ SLA Met (4 biz days early)
Active: 7 biz days
Paused: 4 biz days
🕐 Clock stopped: Invoiced (Sep 24, 2025)
▶ Clock Running
Status: Created
Sep 9 → Sep 9, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 9 → Sep 10, 2025
1 business day (counted)
Running total: 1 of ? biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Sep 10 → Sep 16, 2025
4 business days (not counted)
2d
▶ Clock Running
Status: Ready for Scheduling
Sep 16 → Sep 18, 2025
2 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Assigned
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 23, 2025
1 business day (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Tech On Site
Sep 23 → Sep 24, 2025
1 business day (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Completed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Closed
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 24 → Sep 24, 2025
0 business days (counted)
Running total: 7 of ? biz days used
Created: Sep 9, 2025 Invoiced: Sep 24, 2025
Show SLA Clock Detail (11 periods)
Period Status Clock Biz Days Running Total
Sep 9 → Sep 9 Created ▶ Running 0 0
Sep 9 → Sep 10 Ready for Scheduling ▶ Running 1 1
Sep 10 → Sep 16 Awaiting Parts ⏸ Paused 4 —
Sep 16 → Sep 18 Ready for Scheduling ▶ Running 2 3
Sep 18 → Sep 22 Assigned ▶ Running 2 5
Sep 22 → Sep 23 Scheduled ▶ Running 1 6
Sep 23 → Sep 24 Tech On Site ▶ Running 1 7
Sep 24 → Sep 24 Incomplete ▶ Running 0 7
Sep 24 → Sep 24 Completed ▶ Running 0 7
Sep 24 → Sep 24 Closed ▶ Running 0 7
Sep 24 → Sep 24 Incomplete ▶ Running 0 7
Dispatch 0.0d
Material Management 4.7d
Coordinators 9.0d
Field Work 0.8d
Incomplete 1.0d (excluded)
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Material Management
4.7 days
Over SLA
Coordinators
9.0 days
Over SLA
Field Work
0.8 days
Incomplete (excluded from total)
1.0 days
Billing
1.3 days
Over SLA
Created: Sep 9, 2025 Due: Oct 9, 2025 Completed: Sep 24, 2025 (15 days early)
📅
11.6 days Total Age
⏱️
4.7d in Awaiting Parts Longest Stage
🔄
14 transitions Status Changes
⚠️
6.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525271
L2 review - EMS
Closed
Q-00029956 stair chair needs new wheel - sn not provided PM maintenance 6390 Power-LOAD 161239850 6390 Power-LOAD 1907003400103 6506 Power-PRO XT 1901003500202 6506 Power-PRO XT 161239990 Model 59-T EZ-Glide 09N-132428 Model 59-T EZ-Glide 09N-132427 Quoted the following Repair/PM 2 power cots 2 manual stairchairs 1 Power-Load 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load, 1 bronze bearings, 0081-439-000 2 ext. springs, 0038-895-000 1 front caster, 2748078 1 rear wheel, 2748087 Not sure which stairchair needs the wheel, or which wheel is needed.
Priority
High
Origin
Phone
Reason
New Case
Contact
Randy Riffle
Owner
Shelby Robinson
Created
Sep 8, 2025
Work Orders from this Case (4)
WO-01303425 Invoiced
Repair • Bruce Rafferty
Created: Sep 9, 2025 • Closed: Sep 23, 2025
WO-01303427 (current) Invoiced
Preventive Maintenance • Bruce Rafferty
Created: Sep 9, 2025 • Closed: Sep 24, 2025
WO-01303658 Invoiced
Repair • Bruce Rafferty
Created: Sep 10, 2025 • Closed: Sep 23, 2025
WO-01303660 Canceled
Preventive Maintenance • Dustin Antolin
Created: Sep 10, 2025
Completed with minor delays
Invoiced • 338 days old
🚨
Primary Delay 4.7 days stuck in "Awaiting Parts"
⏱️
Total Delay 6.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.3d / 1.0d SLA
Awaiting Parts
4.7d / 3.0d SLA
Assigned
3.0d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Tech On Site
0.8d / 1.0d SLA
Incomplete
1.0d
Completed
0.0d / 1.0d SLA
Closed
0.1d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9/24/2025jsells

sent chatter  this is on the follow-up report with notes>>>Had to adjust times, do we need to create a follow-up for this location ?

9/3/25 DPatton - spoke with Bruce, this WO is a REPAIR; the PM was done in EBT on separate WO. Unable to change Order Type. Additionally, this account should have only had 1 PM WO and 2 Repair WO's generated but instead a total of 5 WO's caused confusion with tech and billing team.


9/22/2025 CRamen Randy returned call and scheduled for Tuesday 9/23/2025 between 11-1. Call logged on WO-01303425


9/22/2025 CRamen left a vm for Chief to return call to schedule for tomorrow. Call logged on WO-01303425

🔧 Work Performed
Completed evaluation/repair Replaced extension springs and bronze bearing Functionally tested equipment and returned to service
🔍 Technician Findings
Annual replacement parts needing replaced
⚠️ Problem Description
Q-00029956 PM maintenance 6390 Power-LOAD 161239850 6390 Power-LOAD 1907003400103 6506 Power-PRO XT 1901003500202 6506 Power-PRO XT 161239990 Model 59-T EZ-Glide 09N-132428 Model 59-T EZ-Glide 09N-132427 https://www.ebiotrack.com/inspection.php?iid=29959
📄 Description
Stryker 6390 Power-LOAD Fastener System

Timeline

📞
Case Linked Sep 8, 11:55 AM
Case Number: 00525271
Subject: L2 review - EMS
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Sep 9, 3:05 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
📦
▶
2 Parts Requested Sep 10, 2:44 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Keith Weiss
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 23h 39m
⚠️ 5.0 business days
📅
Status: Ready for Scheduling by Kirsten Walls Sep 16, 2:16 PM
From: Awaiting Parts
To: Ready for Scheduling
Duration in Previous: 5d 23h
⏳ 3.0 business days
👷
▶
2 Technician Assigned Sep 18, 9:07 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 18h
💵
▶
2 Expenses Added Sep 18, 2:04 PM
Expenses Added → 2x Parts Added
🔩
2x Parts Added
Type: Parts
Status: Open
Qty: 1, 2
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 22, 2:35 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-22T15:00:00.000+0000, 2025-09-23T15:00:00.000+0000
⏳ 2.0 business days
🔧
Status: Tech On Site by Bruce Rafferty Sep 23, 5:06 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 1d 2h
⚠️
Status: Incomplete by Bruce Rafferty Sep 23, 11:13 PM
From: Tech On Site
To: Incomplete
Duration in Previous: 6h 6m
✔️
▶
2 Status: Completed Sep 24, 4:14 PM
Status: Completed → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.083333333333333
🏁
Status: Closed by Bruce Rafferty Sep 24, 4:20 PM
From: Completed
To: Closed
Duration in Previous: 5m
⚠️
▶
3 Status: Incomplete Sep 24, 4:27 PM
Status: Incomplete → Labor Added → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.66666666666667
🏁
Status: Closed by Bruce Rafferty
From: Incomplete
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Diane Patton Sep 24, 5:21 PM
From: Closed
To: Ready to Bill
Duration in Previous: 50m
📨
▶
2 Status: Invoice Pending Sep 25, 12:19 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Sep 29, 10:23 AM
Invoice Number: SM-241946

Bottlenecks

Ready for Scheduling
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours
Awaiting Parts
Duration: 4.7 business days (threshold: 3.0 business days)
Exceeded by 1.7 business days
Ready for Scheduling
Duration: 2.7 business days (threshold: 1.0 business days)
Exceeded by 1.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

📞
Case 00525271
Closed
📦
Parts Order 00081545
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Bruce Rafferty
Scheduled
Sep 23, 11:00 AM
Created
Sep 9, 3:05 PM
Invoice #
SM-241946

Work Details (5)

Name Type Status Qty Amount Date
WL-02940942 Expenses Open 1 $14.70 Sep 18, 2:04 PM
WL-02940943 Parts Open 1 $21.29 Sep 18, 2:06 PM
WL-02940944 Parts Open 2 $23.36 Sep 18, 2:06 PM
WL-02947822 Labor Open 0.083333333333333 $32.50 Sep 24, 4:17 PM
WL-02947851 Labor Open 0.66666666666667 $97.50 Sep 24, 4:29 PM

Details