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WO-01303660 ↗ ServiceMax

NORTHERN UNION COUNTY FIRE & EMS • Preventive Maintenance • PSM

📍 Northern Union Co Fire and EMS — 602 N Franklin St, Richwood OH, 43344

Sep 10, 2025 → Jun 26, 2026

✅ Completed
PSM
SLA Clock
Last business day of September 2025 · Target: Sep 30, 2025
✗ SLA Missed (182 biz days late)
Active: 197 biz days
🕐 Clock stopped: Canceled (Jun 26, 2026)
▶ Clock Running
Status: Created
Sep 10 → Sep 10, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Sep 10 → Sep 18, 2025
6 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Assigned
Sep 18 → Sep 22, 2025
2 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Scheduled
Sep 22 → Sep 24, 2025
2 business days (counted)
Running total: 10 of ? biz days used
▶ Clock Running
Status: Incomplete
Sep 24 → Oct 15, 2025
14 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Entered
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 24 of ? biz days used
▶ Clock Running
Status: Assigned
Oct 15 → Oct 15, 2025
0 business days (counted)
Running total: 24 of ? biz days used
173d
▶ Clock Running
Status: Incomplete
Oct 15 → Jun 26, 2026
173 business days (counted)
Running total: 197 of ? biz days used
Created: Sep 10, 2025 Canceled: Jun 26, 2026
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Sep 10 → Sep 10 Created ▶ Running 0 0
Sep 10 → Sep 18 Ready for Scheduling ▶ Running 6 6
Sep 18 → Sep 22 Assigned ▶ Running 2 8
Sep 22 → Sep 24 Scheduled ▶ Running 2 10
Sep 24 → Oct 15 Incomplete ▶ Running 14 24
Oct 15 → Oct 15 Entered ▶ Running 0 24
Oct 15 → Oct 15 Assigned ▶ Running 0 24
Oct 15 → Jun 26 Incomplete ▶ Running 173 197
Dispatch 0.0d
Coordinators 12.3d
Incomplete 188.6d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
12.3 days
Over SLA
Incomplete (excluded from total)
188.6 days
Created: Sep 10, 2025 Due: Oct 20, 2025 Completed: Jun 26, 2026 (248 days late)
📅
197.7 days Total Age
⏱️
173.6d in Incomplete Longest Stage
🔄
7 transitions Status Changes
⚠️
8.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00525271
L2 review - EMS
Closed
Q-00029956 stair chair needs new wheel - sn not provided PM maintenance 6390 Power-LOAD 161239850 6390 Power-LOAD 1907003400103 6506 Power-PRO XT 1901003500202 6506 Power-PRO XT 161239990 Model 59-T EZ-Glide 09N-132428 Model 59-T EZ-Glide 09N-132427 Quoted the following Repair/PM 2 power cots 2 manual stairchairs 1 Power-Load 1 bronze bearing, 0081-439-000 2 ext. springs, 0038-895-000 1 Power-Load, 1 bronze bearings, 0081-439-000 2 ext. springs, 0038-895-000 1 front caster, 2748078 1 rear wheel, 2748087 Not sure which stairchair needs the wheel, or which wheel is needed.
Priority
High
Origin
Phone
Reason
New Case
Contact
Randy Riffle
Owner
Shelby Robinson
Created
Sep 8, 2025
Work Orders from this Case (4)
WO-01303425 Invoiced
Repair • Bruce Rafferty
Created: Sep 9, 2025 • Closed: Sep 23, 2025
WO-01303427 Invoiced
Preventive Maintenance • Bruce Rafferty
Created: Sep 9, 2025 • Closed: Sep 24, 2025
WO-01303658 Invoiced
Repair • Bruce Rafferty
Created: Sep 10, 2025 • Closed: Sep 23, 2025
WO-01303660 (current) Canceled
Preventive Maintenance • Dustin Antolin
Created: Sep 10, 2025
At Risk - Monitor Closely
Canceled • 337 days old
🚨
Primary Delay 173.6 days stuck in "Incomplete"
⏱️
Total Delay 8.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.7d / 1.0d SLA
Assigned
3.5d / 0.5d SLA
Scheduled
2.1d / 2.0d SLA
Incomplete
188.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/15/2025 Sramen - had to manually put this wo back into incomplete status after the tech reassignment was made.9/24/25 BER

WO needs canceled/deleted. Created in SMX but completed in EBT.


9/22/2025 CRamen Randy returned call and scheduled for Tuesday 9/23/2025 between 11-1. Call logged on WO-01303425


9/22/2025 CRamen left a vm for Chief to return call to schedule for tomorrow. Call logged on WO-01303425

⚠️ Problem Description
Q-00029956 https://www.ebiotrack.com/inspection.php?iid=29977 1 6506 Power-PRO XT 1901003500202, power cot PM 1 6506 Power-PRO XT 161239990, power cot PM 1 Model 59-T EZ-Glide 09N-132428, manual stairchair PM 1 6390 Power-LOAD 161239850, power fastener PM 1 Model 59-T EZ-Glide 09N-132427, manual stairchair Repair/PM

Timeline

📞
Case Linked Sep 8, 11:55 AM
Case Number: 00525271
Subject: L2 review - EMS
Status: Closed
⏳ 3.0 business days
📋
▶
2 Work Order Created Sep 10, 2:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⚠️ 7.0 business days
👷
▶
2 Technician Assigned Sep 18, 9:06 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 7d 18h
⏳ 3.0 business days
🗓️
▶
2 Status: Scheduled Sep 22, 2:33 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Charles Ramen
Scheduled For: 2025-09-23T15:00:00.000+0000
⏳ 2.0 business days
⚠️
Status: Incomplete by Bruce Rafferty Sep 23, 11:12 PM
From: Scheduled
To: Incomplete
Duration in Previous: 1d 8h
🚨 15.1 business days
🆕
▶
2 Status: Entered Oct 15, 11:10 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Dustin Antolin
⚠️
Status: Incomplete by Stephanie Ramen Oct 15, 2:59 PM
From: Assigned
To: Incomplete
Duration in Previous: 3h 48m
🚨 174.0 business days
🚫
Status: Canceled by Rhonnie Reeves Jun 26, 9:40 AM
From: Incomplete
To: Canceled
Duration in Previous: 253d 18h

Bottlenecks

Ready for Scheduling
Duration: 6.7 business days (threshold: 1.0 business days)
Exceeded by 5.7 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 2.1 business days (threshold: 2.0 business days)
Exceeded by 0.7 business hours

🔗 Related Artifacts

📞
Case 00525271
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Dustin Antolin
Scheduled
N/A
Created
Sep 10, 2:06 PM
Invoice #
N/A

Details