Detailed work order timeline, KPIs, and analysis
METZ MEDICAL TRANSPORT • Repair • P7
📍 Metz Medical Transport — 2551 N. Church St., Bldg C, Rocky Mount NC, 27804
Sep 17, 2025 → Oct 24, 2025
10/16/2025 LHill-I double checked my AI notes and I had told customer 10/24 between 10-12.
10/16/2025 Sramen - updated due date and delay code. Because customer informed us yesterday not to wait for the other parts for the other unites, the due date was adjusted to a P3 from today. I also went with the tech unavail delay code but sent a teams message to LHill for clarification as to why the scheduled date was choosen.
10/15/2025 LHill-Called Steve at 252-458-4678. advised him that tech will be onsite on 10/12 between 10-12.
10/15/2025 LHill-rec'd call back from Steve on his cell at 252-458-4678. I asked him if he wanted to wait for all the parts to ship out on the other WOs and tech come out 1 time and he advised that he needs to get this stretcher repaired ASAP. I advised I would look for a scheduled date and contact him back. I advised if he wanted us to come on that he may have some additional travel charges and he was ok with that.10/15/2025 LHill-rec'd call back from Steve on his cell at 252-458-4678. I asked him if he wanted to wait for all the parts to ship out on the other WOs and tech come out 1 time and he advised that he needs to get this stretcher repaired ASAP. I advised I would look for a scheduled date and contact him back. I advised if he wanted us to come on that he may have some additional travel charges and he was ok with that.
10/15/2025 LHill-Called 252-600-6389 for Stephne Grohs. Operator said she gave him my number and he would give me a call in 5 mins.
10/15/2025 LHill-discussed w/Matt Bateman. Rhea noticed this has other WOs in awaiting parts. So we need to contact the site to find out if they want to wait for parts to ship on other WOs . If not, there may be additional travel charges.
10/15/2025 LHill-will discuss with Matt Bateman on afternoon call.
10/13 MOwens Called to speak To Stephen Grohs. He was out of the office. Left a msg for him to call back to schedule the repair visit.
10/13/2025 Sramen - updated due date and removed delay code:
Your shipment
1Z01E3E70394232469
Estimated delivery
Today, October 13 by 9:00 P.M.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02965384 | Parts | Open | 1 | $506.25 | Oct 9, 4:05 PM |
| WL-02965385 | Parts | Open | 1 | $550.80 | Oct 9, 4:05 PM |
| WL-02965386 | Parts | Open | 1 | $9.02 | Oct 9, 4:05 PM |
| WL-02965387 | Parts | Open | 1 | $26.94 | Oct 9, 4:05 PM |
| WL-02965388 | Expenses | Open | 1 | $0.00 | Oct 9, 4:05 PM |
| WL-02983932 | Travel | Open | 175 | $0.00 | Oct 24, 9:40 PM |
| WL-02983933 | Labor | Open | 3 | $0.00 | Oct 24, 9:40 PM |
| WL-02983934 | Parts | Open | 4 | $70.28 | Oct 24, 9:40 PM |
| WL-02983935 | Travel | Open | 175 | $0.00 | Oct 24, 9:40 PM |
| WL-02983936 | Labor | Open | 3 | $0.00 | Oct 24, 9:40 PM |
| WL-02983937 | Parts | Open | 2 | $12.02 | Oct 24, 9:40 PM |
| WL-02983938 | Labor | Open | 3 | $0.00 | Oct 24, 9:40 PM |