11/5 MOwens Stephen Grohs called back and wants to schedule the visit for this afternoon,. Eta will be around 2:30pm.
11/4 MOwens Tech called and spoke to Cynthia in Dispatch at this location. Scheduling for 11/6
10/31/2025 LHill-sent email to Stephen Grohs at stephen.grohs@metzmed.com trying to schedule tech visit. Offered 11/4 between 10AM-12PM.
10/31/2025 LHill-LM at 252-458-4678 for Stephen Grohs trying to schedule tech visit.
10/30/25 RCook- LM with Stephen Grohs to discuss rescheduling
10/16/2025 Sramen - updated due date and delay code. Because customer informed us yesterday not to wait for the other parts for the other unites, the due date was adjusted to a P3 from today. I also went with the tech unavail delay code but sent a teams message to LHill for clarification as to why the scheduled date was choosen.
10/15/2025 LHill-Called Steve at 252-458-4678. advised him that tech will be onsite on 10/12 between 10-12. See logged call on WO-01304919.
10/15/2025 LHill-tracked parts.
Your shipment
1Z01E3E70393120608
Delivered On
Wednesday, October 15 at 1:53 P.M. at Front Door
🔧Work Performed
Unit not located 10/28/25:Unit off site - 10/06/2025 swapped cots button assembly
🔍Technician Findings
Unit not located 10/28/25:Unit not located. Dispatcher mentioned the truck with the stretcher was out on a call - 10/6/2025 found unit needing repair - units button assembly damaged
⚠️Problem Description
Q-00030087
Follow up to WO-01297128
Inspection #: 29273
Asset ID: 13283957
Model: Stryker Medical - 6506 PowerPro
Notes: Follow-up required. Damaged Foot/Hand Control Switch cover torn- Requires 650600010016 x1 https://www.ebiotrack.com/workorder.php?wo=68276
📄Description
Stryker 6506 Power-PRO XT Power Cot
📞
Call
Completed Nov 4, 2025
11/4 MOwens Tech called and spoke to Cynthia in Dispatch at this location. Scheduling for 11/6
📧
Email: EMSAR Request for service at Metz Medical Transport (Email to schedule service)
Completed Oct 31, 2025
To: stephen.grohs@metzmed.com
CC: rhea.cook@emsar.com
BCC: laura.hill@emsar.com
Attachment: --none--
Subject: EMSAR Request for service at Metz Medical Transport (Email to schedule service)
Body:
Hi Stephen Grohs,
I hope you’re doing well. I’m reaching out to schedule a service appointment for repair on your stretcher.
Here’s the location information we have on file:
Location:
Metz Medical Transport
2551 N. Church St., Bldg C
Rocky Mount, NC 27804
Contact:
Stephen Grohs
252-600-6389
We
📋
Outbound to +12524584678
Completed Oct 31, 2025
10/31/2025 LHill-LM at 252-458-4678 for Stephen Grohs trying to schedule tech visit.
📋
Outbound to +12524584678
Completed Oct 30, 2025
10/30/25 RCook- LM with Stephen Grohs to discuss rescheduling
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 8, 2025
To: stephen.grohs@metzmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304922Location: Metz Medical TransportAddress: 2551 N. Church St., Bldg C Rocky Mount, NC 27804Device: Problem Description: Q-00030087
Follow up to WO-01297128
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 1, 2025
To: stephen.grohs@metzmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304922Location: Metz Medical TransportAddress: 2551 N. Church St., Bldg C Rocky Mount, NC 27804Device: Problem Description: Q-00030087
Follow up to WO-01297128
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 24, 2025
To: stephen.grohs@metzmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304922Location: Metz Medical TransportAddress: 2551 N. Church St., Bldg C Rocky Mount, NC 27804Device: Problem Description: Q-00030087
Follow up to WO-01297128
Inspection #: 2
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Sep 17, 2025
To: stephen.grohs@metzmed.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01304922Location: Metz Medical TransportAddress: 2551 N. Church St., Bldg C Rocky Mount, NC 27804Device: Problem Description: Q-00030087
Follow up to WO-01297128
Inspection #: 2
📅
WO-01304922 - Repair - Rocky Mount - Metz Medical Transport
Nov 6, 2025 2:30pm – 4:30pm
Work Order: WO-01304922
Account: METZ MEDICAL TRANSPORT
Customer Case Number: po-81908/rct028921/8740644
Location: Metz Medical Transport
Address: 2551 N. Church St., Bldg C, Rocky Mount, NC 27804
Manufacturer: Stryker Medical EMS
Model #:
Serial #:
Contact Name: Stephen Grohs
Contact Phone: 252-6
Case #00526234 – Follow up to WO-01297128
Status: Closed | Priority: Standard
Q-00030087
Follow up to WO-01297128
Inspection #: 29273
Asset ID: 13283977
Model: Stryker - 6392 Performance Load
6392 Performance-LOAD 2019000800270
Notes: Follow-up required. Out of tolerance. Cover damaged Requires: 6392001031S x1 0023-349-000 x2
Inspection #: 29273
Asset ID: a0C8Y000
💬Case Comment
Internal Oct 22, 2025 9:50am
email communication between AP and orders
💬Case Comment
Internal Oct 20, 2025 1:52pm
email for Keith
💬Case Comment
Internal Sep 12, 2025 8:12am
Reached out to orders to add 2 PN to SM 6392-001-108 x1
0023-349-000 x2
Timeline
📞
Case Linked Sep 10, 10:03 PM
Case Number:00526234
Subject:Follow up to WO-01297128
Status:Closed
⚠️5.2 business days
📋
▶
2
Work Order Created Sep 17, 12:45 PM
Work Order Created → Status: L2 Screening
🔍
Status: L2 Screening by Jessica Sells
From:Entered
To:L2 Screening
Duration in Previous:3m
📦
▶
2
Parts Requested Sep 17, 12:51 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Dave Creditt
From:L2 Screening
To:Awaiting Parts
Duration in Previous:2m
🚨18.0 business days
📅
Status: Ready for Scheduling by Amy GreeneOct 13, 11:29 AM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:25d 22h
👷
▶
2
Technician Assigned Oct 13, 2:20 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Melissa Owens
From:Ready for Scheduling
To:Assigned
Duration in Previous:2h 51m
🔩
2x Parts Added Oct 13, 3:26 PM
Type:Parts, Expenses
Status:Open
Qty:1
⏳2.0 business days
📅
▶
2
Dispatch Scheduled Oct 15, 3:40 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Laura Hill
From:Assigned
To:Scheduled
Duration in Previous:2d 1h
⚠️8.0 business days
🔄
Status: Reschedule by Todd FogielOct 24, 9:33 PM
From:Scheduled
To:Reschedule
Duration in Previous:9d 5h
⏳1.3 business days
🗓️
▶
2
Status: Scheduled Oct 27, 4:09 PM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Melissa Owens
Scheduled For:2025-10-28T15:00:00.000+0000
🔧
Status: Tech On Site by Todd FogielOct 28, 12:26 PM