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← WO Overview

WO-01305783 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 DOYLESTOWN HOSPITAL — 595 W STATE ST, DOYLESTOWN PA, 18901

Sep 23, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed
Active: 120 biz days
Paused: 93 biz days
🕐 Clock stopped: Canceled (Aug 3, 2026)
120d
▶ Clock Running
Status: Created
Sep 23 → Mar 20, 2026
120 business days (counted)
Running total: 120 of ? biz days used
⏸93d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → Aug 3, 2026
93 business days (not counted)
Created: Sep 23, 2025 Canceled: Aug 3, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Mar 20 Created ▶ Running 120 120
Mar 20 → Aug 3 Ready for Release ⏸ Paused 93 —
Dispatch 120.9d
Holding 94.0d (excluded)
✗ SLA Missed
Dispatch
120.9 days
Over SLA
Holding (excluded from total)
94.0 days
Created: Sep 23, 2025 Due: Jul 31, 2026 Completed: Aug 3, 2026 (2 days late)
📅
213.9 days Total Age
⏱️
120.9d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
120.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00529674
FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carol Chwal
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (3)
WO-01305783 (current) Canceled
Installation
Created: Sep 23, 2025
WO-01305791 Invoiced
Installation • Rick Charles
Created: Sep 23, 2025 • Closed: Oct 10, 2025
WO-01305792 Invoiced
Installation • Rodney Charles
Created: Sep 23, 2025 • Closed: Oct 31, 2025
Behind Schedule - Needs Attention
Canceled • 326 days old
🚨
Primary Delay 120.9 days stuck in "Entered"
⏱️
Total Delay 120.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
120.9d / 0.5d SLA
Ready for Release
94.0d

💬 Activities, Notes & Communications

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 8 PANDA IRES WARMER

Timeline

📞
Case Linked Sep 23, 12:26 PM
Case Number: 00529674
Subject: FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Status: Closed
📋
Work Order Created Sep 23, 12:47 PM
Work Order: WO-01305783
Type: Installation
Priority: PC
🚨 121.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 177d 20h
🚨 94.0 business days
🚫
Status: Canceled by Mandy Newman Aug 3, 6:39 PM
From: Ready for Release
To: Canceled
Duration in Previous: 136d 9h

Bottlenecks

Entered
Duration: 120.9 business days (threshold: 4.0 business hours)
Exceeded by 120.4 business days

🔗 Related Artifacts

📞
Case 00529674
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Sep 23, 12:47 PM
Invoice #
N/A

Details