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WO-01305791 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 DOYLESTOWN HOSPITAL — 595 W STATE ST, DOYLESTOWN PA, 18901

Sep 23, 2025 → Oct 10, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✓ SLA Met
Active: 13 biz days
🕐 Clock stopped: Invoiced (Oct 10, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 10, 2025
13 business days (counted)
Running total: 13 of ? biz days used
Created: Sep 23, 2025 Invoiced: Oct 10, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Oct 10 Scheduled ▶ Running 13 13
Dispatch 0.7d
Coordinators 13.6d
Billing 2.0d
✓ SLA Met
Dispatch
0.7 days
Coordinators
13.6 days
Over SLA
Billing
2.0 days
Over SLA
Created: Sep 23, 2025 Due: Oct 10, 2025 Completed: Oct 10, 2025 (on time)
📅
13.8 days Total Age
⏱️
15.0d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
26.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00529674
FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carol Chwal
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (3)
WO-01305783 Canceled
Installation
Created: Sep 23, 2025
WO-01305791 (current) Invoiced
Installation • Rick Charles
Created: Sep 23, 2025 • Closed: Oct 10, 2025
WO-01305792 Invoiced
Installation • Rodney Charles
Created: Sep 23, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 326 days old
🚨
Primary Delay 15.0 days stuck in "Closed"
⏱️
Total Delay 26.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
13.6d / 2.0d SLA
Closed
15.0d / 1.0d SLA
L2 Screening
0.4d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Installed 4 Panda Warmers and Accessories. Installed 1 Giraffe Shuttle and Accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 8 PANDA IRES WARMER

Timeline

📞
Case Linked Sep 23, 12:26 PM
Case Number: 00529674
Subject: FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Status: Closed
📋
Work Order Created Sep 23, 1:25 PM
Work Order: WO-01305791
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 23, 3:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1h 53m
🚨 10.0 business days
⏱️
5x Labor Added Oct 6, 3:53 PM
Type: Labor, Travel
Status: Open
Qty: 1, 6, 19
⚠️ 5.0 business days
✔️
Status: Completed by Rick Charles Oct 10, 10:03 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 16d 18h, 0m
🚨 15.0 business days
⏱️
▶
2 Labor Added Oct 31, 1:31 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 21d 3h
👀
Status: L2 Review by Douglas Pearce Oct 31, 4:52 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3h 19m
⏳ 1.9 business days
📄
Status: Ready to Bill by Allison Belyea Nov 3, 10:30 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 18h
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 2h, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:39 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 13.6 business days (threshold: 2.0 business days)
Exceeded by 11.6 business days
Closed
Duration: 15.0 business days (threshold: 1.0 business days)
Exceeded by 14.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00529674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Oct 6, 8:00 AM
Created
Sep 23, 1:25 PM
Invoice #
SM-245567

Work Details (6)

Name Type Status Qty Amount Date
WL-02961058 Labor Open 1 $0.00 Oct 6, 3:53 PM
WL-02961059 Labor Open 6 $720.00 Oct 6, 3:53 PM
WL-02961060 Labor Open 1 $100.00 Oct 6, 3:53 PM
WL-02961061 Travel Open 19 $0.00 Oct 6, 3:53 PM
WL-02961062 Travel Open 19 $0.00 Oct 6, 3:53 PM
WL-02991762 Labor Open 0.016666666666667 $38.00 Oct 31, 1:31 PM

Details