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WO-01305792 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 DOYLESTOWN HOSPITAL — 595 W STATE ST, DOYLESTOWN PA, 18901

Sep 23, 2025 → Oct 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Oct 10, 2025
✗ SLA Missed (14 biz days late)
Active: 27 biz days
🕐 Clock stopped: Completed (Oct 31, 2025)
▶ Clock Running
Status: Created
Sep 23 → Sep 23, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Scheduled
Sep 23 → Oct 8, 2025
11 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Completed
Oct 8 → Oct 8, 2025
0 business days (counted)
Running total: 11 of ? biz days used
9d
▶ Clock Running
Status: Closed
Oct 8 → Oct 22, 2025
9 business days (counted)
Running total: 20 of ? biz days used
7d
▶ Clock Running
Status: L2 Screening
Oct 22 → Oct 31, 2025
7 business days (counted)
Running total: 27 of ? biz days used
Created: Sep 23, 2025 Completed: Oct 31, 2025
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Sep 23 → Sep 23 Created ▶ Running 0 0
Sep 23 → Oct 8 Scheduled ▶ Running 11 11
Oct 8 → Oct 8 Completed ▶ Running 0 11
Oct 8 → Oct 22 Closed ▶ Running 9 20
Oct 22 → Oct 31 L2 Screening ▶ Running 7 27
Dispatch 7.7d
Coordinators 10.6d
Billing 1.4d
✗ SLA Missed
Dispatch
7.7 days
Over SLA
Coordinators
10.6 days
Over SLA
Billing
1.4 days
Over SLA
Created: Sep 23, 2025 Due: Oct 10, 2025 Completed: Oct 31, 2025 (20 days late)
📅
27.8 days Total Age
⏱️
10.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
24.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00529674
FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
Carol Chwal
Owner
Shelby Robinson
Created
Sep 23, 2025
Work Orders from this Case (3)
WO-01305783 Canceled
Installation
Created: Sep 23, 2025
WO-01305791 Invoiced
Installation • Rick Charles
Created: Sep 23, 2025 • Closed: Oct 10, 2025
WO-01305792 (current) Invoiced
Installation • Rodney Charles
Created: Sep 23, 2025 • Closed: Oct 31, 2025
Completed with significant delays
Invoiced • 394 days old
🚨
Primary Delay 10.6 days stuck in "Scheduled"
⏱️
Total Delay 24.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.2d / 0.5d SLA
Scheduled
10.6d / 2.0d SLA
Closed
11.3d / 1.0d SLA
L2 Screening
7.5d / 1.0d SLA
L2 Review
0.2d
Ready to Bill
1.4d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
installed 4 panda warmers and accessories
🔍 Technician Findings
none
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25389235SA,PBW25389234SA,PBW25389238SA,PBW25389236SA,PBW25389237SA,PBW25389240SA,PBW25389233SA,PBW25389239SA Scale serial number(s): P311233L,P311232L,P311217L,P311216L,P311235L,P308967L,P308966L,P311234L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation - 8 PANDA IRES WARMER

Timeline

📞
Case Linked Sep 23, 12:26 PM
Case Number: 00529674
Subject: FW: Shipment Notif: DOYLESTOWN HOSPITAL GON 5614712 ,PO# C29387
Status: Closed
📋
Work Order Created Sep 23, 1:25 PM
Work Order: WO-01305792
Type: Installation
Priority: PC
👷
▶
3 Technician Assigned Sep 23, 3:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-10-06T12:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Entered
To: Scheduled
Duration in Previous: 1h 54m
🚨 11.0 business days
⏱️
3x Labor Added Oct 7, 6:31 PM
Type: Labor, Travel
Status: Open
Qty: 6, 51
⏱️
▶
2 2x Labor Added Oct 7, 8:09 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 4h, 0m
🚨 10.5 business days
🔍
Status: L2 Screening by Timothy Amburgey Oct 22, 4:20 PM
From: Closed
To: L2 Screening
Duration in Previous: 14d 20h
⚠️ 8.0 business days
✔️
Status: Completed by Rodney Charles Oct 31, 5:48 PM
From: L2 Screening, Completed
To: Completed, Closed
Duration in Previous: 9d 1h, 0m
⏳ 1.8 business days
👀
Status: L2 Review by Douglas Pearce Nov 3, 2:09 PM
From: Closed
To: L2 Review
Duration in Previous: 2d 21h
📄
Status: Ready to Bill by Allison Belyea Nov 3, 3:41 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 31m
📨
Status: Invoice Pending by Timothy Amburgey Nov 4, 1:22 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 21h 41m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 6, 12:40 PM
Invoice Number: SM-245567

Bottlenecks

Scheduled
Duration: 10.6 business days (threshold: 2.0 business days)
Exceeded by 8.6 business days
Closed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
L2 Screening
Duration: 7.5 business days (threshold: 1.0 business days)
Exceeded by 6.5 business days
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

📞
Case 00529674
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Oct 6, 8:00 AM
Created
Sep 23, 1:25 PM
Invoice #
SM-245567

Work Details (5)

Name Type Status Qty Amount Date
WL-02962581 Labor Open 6 $400.00 Oct 7, 6:31 PM
WL-02962583 Travel Open 51 $0.00 Oct 7, 6:31 PM
WL-02962584 Travel Open 51 $0.00 Oct 7, 6:31 PM
WL-02962688 Labor Open 1.5 $0.00 Oct 7, 8:09 PM
WL-02962689 Labor Open 1.5 $250.00 Oct 7, 8:09 PM

Details