10/30-RS; Sending reminder email with RL attached -
🔧Work Performed
Shipping hot swap to site:
Asset: 13253961
S/N: AF20005442
Shipment Tracking Number
1Z01E3E70398623986
- Delivered - 10/08/2025
RMA Tracking Number
1Z01E3E79091406211
_____________
Site reached out and wanted new box and return label to send unit back:
20 x 14 x 14" Corrugated Box
Outbound 1Z01E3E70393440665
- Delivered - 3/24/2026
Return 1Z01E3E79098394534
- Shipper created a label, UPS has not received the package yet.
⚠️Problem Description
One is for our a1c machine we keep getting an error code 213
Abbott Laboratories Afinion 2 Analyzer, Blood
Asset ID#: 6075124
S/N: N/A
Location: Primary Care
https://www.ebiotrack.com/workorder.php?wo=68657
📄Description
ANALYZER, AFINION 2 CLIA WAVIED D/S
Oak Street Health’s Consigned Inventory
To: ashley.forleo@oakstreethealth.com; rosanna.rodriguez@oakstreethealth.com
CC: ciarra.letchworth@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00093045_3-20-2026 3-14 PM.pdf, ShippingLabel_0001_1Z01E3E79098394534.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307355
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of
📧
Email: EMSAR - Sending your device in for Depot Repair
Completed Mar 20, 2026
To: ashley.forleo@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your shipping address so we can ensure time
To: rosanna.rodriguez@oakstreethealth.com; karen.wnek@oakstreethealth.com; ashley.forleo@oakstreethealth.com; jmbrooks@providencechc.org
CC: inventorymanagement@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307355
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at o
To: rosanna.rodriguez@oakstreethealth.com; ashley.forleo@oakstreethealth.com; kelly.bush@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79091406211 (1).pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307355
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the proces
To: rosanna.rodriguez@oakstreethealth.com; ashley.forleo@oakstreethealth.com; jamie.brooks@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00082785_10-6-2025 6-58 AM.pdf, ShippingLabel_0001_1Z01E3E79091406211.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01307355
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of you
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 2, 2025
To: rosanna.rodriguez@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01307355Location: Oak Street Health - Woonsocket, RIAddress: 2000 Diamond Hill Road, Ste 18 Woonsocket, RI 02895Device: Problem Description: Work Order #97978
One is for
Timeline
📞
Case Linked Oct 1, 4:31 PM
Case Number:00532209
Subject:Oak Street Health - 48 Hour - 97978: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 1, 5:05 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00082785
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:0m
⏳3.9 business days
📦
▶
4
Parts Requested Oct 6, 11:11 AM
Parts Requested → 2x Parts Added → Status: Reschedule → Expenses Added
🔩
2x Parts Added
Type:Parts
Status:Open
Qty:1
🔄
Status: Reschedule by John Rolston
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 18h
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
⚠️5.0 business days
⏸️
Status: On Hold by Ryan SchwochowOct 10, 2:21 PM
From:Reschedule
To:On Hold
Duration in Previous:4d 3h
🚨108.0 business days
📦
▶
2
Parts Requested Mar 20, 1:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:160d 23h
🔩
▶
2
2x Parts Added Mar 20, 3:24 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:1h 38m
⚠️8.0 business days
⏸️
Status: On Hold by Ryan SchwochowMar 31, 3:26 PM
From:Reschedule
To:On Hold
Duration in Previous:11d 0h
Bottlenecks
Awaiting Parts
Duration: 3.4 business days (threshold: 3.0 business days)
Exceeded by 2.9 business hours
Reschedule
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 7.6 business days (threshold: 2.0 business days)