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Detailed work order timeline, KPIs, and analysis

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WO-01421343 ↗ ServiceMax

Oak Street Health • Virtual Tech - Depot • PC

📍 Oak Street Health - Woonsocket, RI — 2000 Diamond Hill Road, Ste 18, Woonsocket RI, 02895

Aug 19, 2026 → Present

🔴 Behind
PC
SLA Clock
Per client agreement · Target: Sep 4, 2026
⚠ 32 biz days overdue
Active: 44 biz days
▶ Clock Running
Status: Created
Aug 19 → Aug 20, 2026
1 business day (counted)
Running total: 1 of ? biz days used
43d
▶ Clock Running
Status: Tech On Site
Aug 20 → Oct 22, 2026
43 business days (counted)
Running total: 44 of ? biz days used
Created: Aug 19, 2026 Today
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Aug 19 → Aug 20 Created ▶ Running 1 1
Aug 20 → Oct 22 Tech On Site ▶ Running 43 44
Coordinators 1.5d
⚠ Overdue
Coordinators
1.5 days
Over SLA
Created: Aug 19, 2026 Due: Sep 4, 2026 (48 days overdue)
📅
44.5 days Total Age
⏱️
1.5d in Assigned Longest Stage
🔄
1 transitions Status Changes
⚠️
1.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00532209
Oak Street Health - 48 Hour - 97978: New Work Order Assigned
Closed
Work Order #97978 One is for our a1c machine we keep getting an error code 213
Priority
Standard
Origin
Email
Reason
New Case
Contact
Rosanna Rodriguez
Owner
Virtual Tech
Created
Oct 1, 2025
Work Orders from this Case (3)
WO-01307355 Invoiced
SWAPOUT • Ryan Schwochow
Created: Oct 1, 2025 • Closed: Aug 19, 2026
WO-01421343 (current) Tech On Site
Virtual Tech - Depot • Ryan Schwochow
Created: Aug 19, 2026
WO-01421602 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Aug 20, 2026 • Closed: Aug 21, 2026
On Track
Tech On Site • 63 days old
🚨
Primary Delay 1.5 days stuck in "Assigned"
⏱️
Total Delay 1.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
1.5d / 0.5d SLA

💬 Activities, Notes & Communications

🔍 Technician Findings
cn-385183
⚠️ Problem Description
One is for our a1c machine we keep getting an error code 213 Abbott Laboratories Afinion 2 Analyzer, Blood Asset ID#: 6075124 S/N: AF200026040 Location: Primary Care https://www.ebiotrack.com/workorder.php?wo=75743
📄 Description
ANALYZER, AFINION 2 CLIA WAVIED D/S Oak Street Health’s Consigned Inventory

Timeline

📞
Case Linked Oct 1, 4:31 PM
Case Number: 00532209
Subject: Oak Street Health - 48 Hour - 97978: New Work Order Assigned
Status: Closed
🚨 219.9 business days
📋
Work Order Created Aug 19, 3:40 PM
Work Order: WO-01421343
Type: Virtual Tech - Depot
Priority: PC
⏳ 2.0 business days
🔧
Status: Tech On Site by Ryan Schwochow Aug 20, 4:13 PM
From: Assigned
To: Tech On Site
Duration in Previous: 1d 0h

Bottlenecks

Assigned
Duration: 1.5 business days (threshold: 4.0 business hours)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00532209
Closed

ℹ️ Work Order Details

Status
Tech On Site
Priority
PC
Type
Virtual Tech - Depot
Branch
Edge
Technician
Ryan Schwochow
Scheduled
N/A
Created
Aug 19, 3:40 PM
Invoice #
N/A

Details