repaired with parts from OSH RV700 decommissioned devices
Allowed battery to charge for 12 hrs
Updated firmware RV700-1.81.00
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
found that charging board was not allowing unit to unit on dc charger - and that internal ribbon cable has break -
⚠️Problem Description
We need to have our RetinaVue device replaced, the one we currently have is malfunctioning. Please send replacement as soon as possible.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13367846
S/N: 700245210241 https://www.ebiotrack.com/workorder.php?wo=75783
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Oct 1, 4:31 PM
Case Number:00532209
Subject:Oak Street Health - 48 Hour - 97978: New Work Order Assigned
Status:Closed
🚨220.9 business days
📋
▶
2
Work Order Created Aug 20, 4:10 PM
Work Order Created → Status: Tech On Site
🔧
Status: Tech On Site by Ryan Schwochow
From:Assigned
To:Tech On Site
Duration in Previous:3m
✔️
▶
2
Status: Completed Aug 21, 12:24 PM
Status: Completed → 3x Parts Added
🔩
3x Parts Added
Type:Parts, Labor
Status:Open
Qty:1, 2
🔩
▶
2
Parts Added Aug 21, 12:37 PM
Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Completed
To:Closed
Duration in Previous:17m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonAug 24, 4:04 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 3h
⚠️7.0 business days
📨
Status: Invoice Pending by Diane PattonSep 1, 2:47 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:7d 22h
🧾
▶
2
Invoice Created Sep 1, 6:03 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:3h 16m
Bottlenecks
Tech On Site
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 6.5 business days (threshold: 1.0 business days)