Q-00028537
Follow up to WO-01276361
Inspection #: 27864 Asset ID: 13245449 Model: Mindray - DPM-6 Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2Equipment will not calibrate Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Failed Calibration
This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service.
Recommend based on age of unit: 1x- B11775-Mindray DPM6
https://www.ebiotrack.com/workorder.php?wo=66102
10/9-RS; Brad reached out and wanted new return labels
⚠️Problem Description
Q-00028537
Follow up to WO-01276361
Inspection #: 27864 Asset ID: 13245449 Model: Mindray - DPM-6 Notes: Failed Calibration Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Equipment will not calibrate NOT ABLE TO OBTAIN ANY ACCURATE READINGS WITHIN THE ACCEPTABLE TOLERANCES FOR NIBP AND SPO2Equipment will not calibrate Follow-up required. Recommend remove from service. Reviewed service with customer, quote needed Failed Calibration
This unit will need to be shipped to our repair depot for Calibration / Repair / Full PM service.
Recommend based on age of unit: 1x- B11775-Mindray DPM6 https://www.ebiotrack.com/workorder.php?wo=68830
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 17, 2025
To: bradley.cardenas@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308604Location: Memorial OBLAddress: 11221 Katy Freeway STE115, Houston TX 77079 Houston, TX 77079Device: Problem Description: Q-00028537
Follow up to WO-01276361
I
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: bradley.cardenas@unitedveincenters.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308604Location: Memorial OBLAddress: 11221 Katy Freeway STE115, Houston TX 77079 Houston, TX 77079Device: Problem Description: Q-00028537
Follow up to WO-01276361
I
Dec 19, 2025 11:32am
@Ryan Schwochow @Samuel Klein The customer is asking for an update on all their units. I provided the updated quote on the one, i saw notes for WO-01308603 that we are waiting on a testing cable and battery but i am not seeing notes on this. Can you please provide and i can let the customer know, or can you please reach out to Bradley directly with an update?
Timeline
📞
Case Linked Jun 4, 3:13 PM
Case Number:00498933
Subject:Needs quote
Status:Closed
🚨89.0 business days
📋
▶
4
Work Order Created Oct 9, 1:58 PM
Work Order Created → Status: Assigned → Parts Requested → Status: Awaiting Parts
👷
Status: Assigned by Ryan Schwochow
From:Invoiced
To:Assigned
Duration in Previous:0m
📦
Parts Requested
Order:00083262
Status:Closed
📦
Status: Awaiting Parts by Ryan Schwochow
From:Assigned
To:Awaiting Parts
Duration in Previous:2m
🚨11.0 business days
🔩
▶
2
2x Parts Added Oct 24, 11:11 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:14d 21h
🚨12.0 business days
🔧
Status: Tech On Site by Ryan SchwochowNov 11, 9:59 AM
From:Reschedule
To:Tech On Site
Duration in Previous:17d 23h
🚨26.0 business days
📦
▶
2
Parts Requested Dec 19, 3:46 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Samuel Klein
From:Tech On Site
To:Awaiting Parts
Duration in Previous:38d 5h
⚠️8.0 business days
⚠️
Status: Incomplete by Ryan SchwochowDec 31, 12:49 PM
From:Awaiting Parts, Incomplete
To:Incomplete, Canceled
Duration in Previous:11d 21h, 0m
Bottlenecks
Awaiting Parts
Duration: 10.7 business days (threshold: 3.0 business days)
Exceeded by 7.7 business days
Reschedule
Duration: 12.0 business days (threshold: 2.0 business days)
Exceeded by 10.0 business days
Tech On Site
Duration: 26.0 business days (threshold: 1.0 business days)
Exceeded by 25.0 business days
Awaiting Parts
Duration: 7.4 business days (threshold: 3.0 business days)