Oak Street Health - 48 Hour - 101503: New Work Order Assigned
Closed
Work Order #101503
Work Order Description:
Retinavue machine is not working. We troubleshooted with the tech support and have not been able to get the machine to work.
Shipping hot swap to site -
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13254091
S/N:(21) 700249200253
Shipment Tracking Number - 1Z01E3E70390848525
- Delivered - 10/15/2025
RMA Tracking Number - 1Z01E3E79097630539
_______________________
Site Reached out and needed new box and return label to ship broken unit back to depot -
20 x 14 x 14" Corrugated Box
Outbound - 1Z01E3E70395110606
- Delivered - 3/23/2026
Return - 1Z01E3E79098999417
_______________________________
Customer requesting another box and return label to ship back:
20 x 14 x 14" Corrugated Boxes
Outbound
1Z01E3E70394064632
Delivered
6/3/2026
Return
1Z01E3E79091387242
Delivered
6/5/2026
🔍Technician Findings
hot swap requested
⚠️Problem Description
Retinavue machine is not working. We troubleshooted with the tech support and have not been able to get the machine to work.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 6312660
S/N: 700044190206
https://www.ebiotrack.com/workorder.php?wo=68842
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Email: EMSAR - Sending your device in for Depot Repair
Completed Mar 20, 2026
To: tamara.kizer@oakstreethealth.com
CC: ciarra.letchworth@oakstreethealth.com
BCC: ryan.schwochow@emsar.com
Attachment: --none--
Subject: EMSAR - Sending your device in for Depot Repair
Body:
Dear Customer,
Thank you for submitting your request for depot repair. We have received your request and will be sending a box, packing material, and a prepaid UPS shipping label to your location. These materials should arrive in the next few days.
Please confirm your sh
To: tamara.kizer@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79097630539.pdf, Part_Order_Shipment_Ticket_00083274_10-14-2025 9-47 AM.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308652
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process
To: tamara.kizer@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: Part_Order_Shipment_Ticket_00083274_10-14-2025 9-47 AM.pdf, ShippingLabel_0001_1Z01E3E79097630539.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01308652
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Oct 10, 2025
To: tamara.kizer@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01308652Location: Oak Street Health - EdgewoodAddress: 5743 Preston Highway Louisville, KY 40219Device: Problem Description: Work Order #101503
Work Order Description:
Reti
Timeline
📞
Case Linked Oct 9, 2:58 PM
Case Number:00534385
Subject:Oak Street Health - 48 Hour - 101503: New Work Order Assigned
Status:Closed
📋
▶
3
Work Order Created Oct 9, 3:45 PM
Work Order Created → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order:00083274
Status:Closed
📦
Status: Awaiting Parts by Wendy Argueta
From:Entered
To:Awaiting Parts
Duration in Previous:1m
⏳3.0 business days
📦
▶
3
Parts Requested Oct 14, 2:31 PM
Parts Requested → 3x Parts Added → Status: Reschedule
🔩
3x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🔄
Status: Reschedule by Keith Canterbury
From:Awaiting Parts
To:Reschedule
Duration in Previous:4d 22h
🚨10.0 business days
⏸️
Status: On Hold by Ryan SchwochowOct 27, 3:09 PM
From:Reschedule
To:On Hold
Duration in Previous:13d 0h
🚨98.0 business days
📦
▶
2
Parts Requested Mar 20, 3:06 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Ryan Schwochow
From:On Hold
To:Awaiting Parts
Duration in Previous:143d 23h
🔩
▶
2
2x Parts Added Mar 20, 3:38 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Sean Weaver
From:Awaiting Parts
To:Reschedule
Duration in Previous:32m
⚠️8.0 business days
⏸️
Status: On Hold by Ryan SchwochowMar 31, 3:34 PM
From:Reschedule
To:On Hold
Duration in Previous:10d 23h
🚨45.0 business days
📦
▶
2
Parts Requested Jun 2, 1:31 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Derek Reynolds
From:On Hold
To:Awaiting Parts
Duration in Previous:62d 21h
📅
Status: Ready for Scheduling by Melissa BarrettJun 2, 1:36 PM
From:Awaiting Parts
To:Ready for Scheduling
Duration in Previous:5m
📦
▶
2
Parts Requested Jun 2, 2:07 PM
Parts Requested → 2x Parts Added
🔩
2x Parts Added
Type:Parts, Expenses
Status:Open
Qty:1
🚨19.0 business days
👷
▶
2
Technician Assigned Jun 29, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhonnie Reeves
From:Ready for Scheduling
To:Assigned
Duration in Previous:26d 20h
⏳3.0 business days
🔧
Status: Tech On Site by Ryan SchwochowJul 1, 10:44 AM
From:Assigned
To:Tech On Site
Duration in Previous:2d 0h
🚨19.0 business days
⏱️
▶
2
Labor Added Jul 28, 1:51 PM
Labor Added → Status: Completed
✔️
Status: Completed by Ryan Schwochow
From:Tech On Site, Completed
To:Completed, Closed
Duration in Previous:27d 3h, 0m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJul 29, 5:53 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 4h
⏳2.8 business days
📨
Status: Invoice Pending by Diane PattonJul 31, 4:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 22h
🧾
▶
2
Invoice Created Jul 31, 4:21 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:9m
Bottlenecks
Reschedule
Duration: 9.7 business days (threshold: 2.0 business days)
Exceeded by 7.7 business days
Reschedule
Duration: 7.5 business days (threshold: 2.0 business days)
Exceeded by 5.5 business days
Ready for Scheduling
Duration: 18.8 business days (threshold: 1.0 business days)
Exceeded by 17.8 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Tech On Site
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.1 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)