Oak Street Health - 48 Hour - 101503: New Work Order Assigned
Closed
Work Order #101503
Work Order Description:
Retinavue machine is not working. We troubleshooted with the tech support and have not been able to get the machine to work.
Allowed battery to charge for 12 hrs
Updated firmware RV700-1.81.00
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 3x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
device arrived in good condition - still registered on retinavue network - battery from 2021 needs replaced - cannot duplicate any reported issues
⚠️Problem Description
Retinavue machine is not working. We troubleshooted with the tech support and have not been able to get the machine to work.
Welch Allyn RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13353334
S/N: 700044190206 https://www.ebiotrack.com/workorder.php?wo=75226
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Oct 9, 2:58 PM
Case Number:00534385
Subject:Oak Street Health - 48 Hour - 101503: New Work Order Assigned
Status:Closed
🚨198.0 business days
📋
Work Order Created Jul 28, 1:52 PM
Work Order:WO-01416342
Type:Virtual Tech - Depot
Priority:PC
🔩
▶
3
3x Parts Added Jul 28, 2:39 PM
3x Parts Added → 3x Labor Added → Status: Completed
⏱️
3x Labor Added
Type:Labor, Expenses
Status:Open
Qty:1
✔️
Status: Completed by Ryan Schwochow
From:Assigned
To:Completed
Duration in Previous:49m
🏁
Status: Closed by Ryan SchwochowJul 28, 3:02 PM
From:Completed
To:Closed
Duration in Previous:20m
⏳2.0 business days
📄
Status: Ready to Bill by Diane PattonJul 29, 5:56 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 2h
⏳2.8 business days
📨
Status: Invoice Pending by Diane PattonJul 31, 4:12 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1d 22h
🧾
▶
2
Invoice Created Jul 31, 4:21 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:9m
Bottlenecks
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours
Ready to Bill
Duration: 2.3 business days (threshold: 1.0 business days)