Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309127 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 VCU HEALTH SYSTEM CLINICAL SUPPORT CENTER — 403 N 13TH ST, RICHMOND VA, 23298

Oct 13, 2025 → Dec 5, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 5)
✓ SLA Met (26d early)
Dispatch 43.0d
Coordinators 14.0d
Field Work 0.0d
Billing 23.6d
✓ SLA Met
Dispatch
43.0 days
Over SLA
Coordinators
14.0 days
Over SLA
Field Work
0.0 days
Billing
23.6 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 5, 2025 (26 days early)
📅
39.6 days Total Age
⏱️
27.6d in Entered Longest Stage
🔄
11 transitions Status Changes
⚠️
75.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 2, 2025
Visit 2 Dec 3, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 (current) Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Ready for Release
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Ready for Release
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 213 days old
🚨
Primary Delay 27.6 days stuck in "Entered"
⏱️
Total Delay 75.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
27.6d / 0.5d SLA
Scheduled
14.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
L2 Screening
15.5d / 1.0d SLA
L2 Review
2.5d
Ready to Bill
23.3d / 1.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 RFosbury - reassign to Jeffrey C and Ryan L. For DEC 3rd.

11/19/2025 RFosbury - Rick C Dec 3rd.

🔧 Work Performed
Installation of 3 Giraffe OmniBed and accessories.
🔍 Technician Findings
good working conditions
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GIRAFFE OMNIBED CARESTATION CS1 TAB25351027SA,TAB25351028SA,TAB25351029SA
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
"GEHC MIC Installation- 3 Giraffe Omnibed Carestation

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:15 PM
Work Order: WO-01309127
Type: Installation
Priority: PC
🚨 28.0 business days
👷
▶
3 Technician Assigned Nov 19, 8:54 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-04T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 36d 18h
📅
Dispatch Scheduled by Rich Fosbury Nov 19, 11:07 AM
Scheduled For: 2025-12-03T13:00:00.000+0000
⏳ 4.0 business days
👷
Technician Assigned by Rich Fosbury Nov 24, 1:52 PM
Technician: Jeffrey Coles
👷
▶
4 Technician Assigned Nov 25, 9:52 AM
Technician Assigned → Status: Entered → Dispatch Scheduled → Technician Assigned
🆕
Status: Entered by Rich Fosbury
From: Scheduled, Entered
To: Entered, Scheduled
Duration in Previous: 6d 0h, 0m
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-03T13:00:00.000+0000
👷
Technician Assigned by Rich Fosbury
Technician: Rick Charles
⚠️ 7.0 business days
⏱️
11x Labor Added Dec 3, 2:56 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 0.5, 3, 6.5, 13, 276
⏳ 3.0 business days
✔️
▶
2 Status: Completed Dec 5, 5:56 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.8 business days
⏱️
Labor Added Dec 10, 3:11 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:22 PM
From: Closed
To: L2 Screening
Duration in Previous: 4d 21h
🚨 16.0 business days
👀
Status: L2 Review by Douglas Pearce Dec 31, 2:36 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 20d 23h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:09 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1d 23h
💵
Status: Billing Review by Timothy Amburgey Jan 2, 2:46 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 37m, 0m
🏁
Status: Closed by Douglas Pearce Jan 2, 4:45 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 58m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 5:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 20m
🚨 23.9 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:59 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 27.6 business days (threshold: 4.0 business hours)
Exceeded by 27.1 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Scheduled
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 3.1 business days (threshold: 1.0 business days)
Exceeded by 2.1 business days
L2 Screening
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Ready to Bill
Duration: 23.2 business days (threshold: 1.0 business days)
Exceeded by 22.2 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 3, 8:00 AM
Created
Oct 13, 3:15 PM
Invoice #
SM-253000

Work Details (12)

Name Type Status Qty Amount Date
WL-03025145 Labor Open 1.5 $190.00 Dec 3, 2:56 PM
WL-03025146 Labor Open 0.5 $100.00 Dec 3, 2:56 PM
WL-03025147 Labor Open 0.5 $0.00 Dec 3, 2:56 PM
WL-03025148 Labor Open 3 $380.00 Dec 3, 2:56 PM
WL-03025149 Labor Open 6.5 $450.00 Dec 3, 2:56 PM
WL-03025150 Expenses Open 1 $145.98 Dec 3, 2:56 PM
WL-03025151 Expenses Open 1 $0.00 Dec 3, 2:56 PM
WL-03025152 Expenses Open 1 $0.00 Dec 3, 2:56 PM
WL-03025153 Travel Open 13 $0.00 Dec 3, 2:56 PM
WL-03025154 Travel Open 13 $0.00 Dec 3, 2:56 PM
WL-03025155 Travel Open 276 $0.00 Dec 3, 2:56 PM
WL-03033114 Labor Open 0.016666666666667 $38.00 Dec 10, 3:11 PM

Details