Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01309137 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY ST ANNE HOSPITAL — 3404 W SYLVANIA AVE, TOLEDO OH, 43623

Oct 13, 2025 → Present

🔴 Behind
PC Per client agreement
Target: May 29, 2026
⏸ 55d excluded (parts wait + holding)
10 biz days left
Dispatch 114.6d
On Track
Dispatch
114.6 days
Over SLA
Created: Oct 13, 2025 Due: May 29, 2026 (14 days left)
📅
154.3 days Total Age
⏱️
114.6d in Entered Longest Stage
🔄
1 transitions Status Changes
⚠️
114.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Ready for Release
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 (current) Ready for Release
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Behind Schedule - Needs Attention
Ready for Release • 213 days old
🚨
Primary Delay 114.6 days stuck in "Entered"
⏱️
Total Delay 114.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
114.6d / 0.5d SLA

💬 Activities, Notes & Communications

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 1 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:25 PM
Work Order: WO-01309137
Type: Installation
Priority: PC
🚨 115.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 157d 18h

Bottlenecks

Entered
Duration: 114.6 business days (threshold: 4.0 business hours)
Exceeded by 114.1 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Ready for Release
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 13, 3:25 PM
Invoice #
N/A

Details