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WO-01309137 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MERCY ST ANNE HOSPITAL — 3404 W SYLVANIA AVE, TOLEDO OH, 43623

Oct 13, 2025 → May 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: May 29, 2026
✓ SLA Met (3 biz days early)
Active: 107 biz days
Paused: 46 biz days
🕐 Clock stopped: Canceled (May 26, 2026)
107d
▶ Clock Running
Status: Created
Oct 13 → Mar 20, 2026
107 business days (counted)
Running total: 107 of ? biz days used
⏸46d
⏸ Clock Paused
Status: Ready for Release
Mar 20 → May 26, 2026
46 business days (not counted)
Created: Oct 13, 2025 Canceled: May 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Mar 20 Created ▶ Running 107 107
Mar 20 → May 26 Ready for Release ⏸ Paused 46 —
Dispatch 107.0d
Holding 47.0d (excluded)
✓ SLA Met
Dispatch
107.0 days
Over SLA
Holding (excluded from total)
47.0 days
Created: Oct 13, 2025 Due: May 29, 2026 Completed: May 26, 2026 (3 days early)
📅
153.0 days Total Age
⏱️
107.0d in Entered Longest Stage
🔄
2 transitions Status Changes
⚠️
106.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Ready for Release
Installation
Created: Oct 13, 2025
WO-01309135 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 (current) Canceled
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Behind Schedule - Needs Attention
Canceled • 304 days old
🚨
Primary Delay 107.0 days stuck in "Entered"
⏱️
Total Delay 106.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
107.0d / 0.5d SLA
Ready for Release
47.0d

💬 Activities, Notes & Communications

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 1 PANDA

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:25 PM
Work Order: WO-01309137
Type: Installation
Priority: PC
🚨 107.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 20, 9:29 AM
From: Entered
To: Ready for Release
Duration in Previous: 157d 18h
🚨 47.0 business days
🚫
Status: Canceled by Mandy Newman May 26, 12:16 PM
From: Ready for Release
To: Canceled
Duration in Previous: 67d 2h

Bottlenecks

Entered
Duration: 107.0 business days (threshold: 4.0 business hours)
Exceeded by 106.5 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 13, 3:25 PM
Invoice #
N/A

Details