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WO-01309135 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 RILEY HOSPITAL FOR CHILDREN — 705 RILEY HOSPITAL DR, INDIANAPOLIS IN, 46202

Oct 13, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2025
✓ SLA Met (18 biz days early)
Active: 35 biz days
🕐 Clock stopped: Invoiced (Dec 4, 2025)
31d
▶ Clock Running
Status: Created
Oct 13 → Nov 26, 2025
31 business days (counted)
Running total: 31 of ? biz days used
▶ Clock Running
Status: Assigned
Nov 26 → Nov 26, 2025
0 business days (counted)
Running total: 31 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Nov 26 → Dec 3, 2025
3 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Completed
Dec 3 → Dec 3, 2025
0 business days (counted)
Running total: 34 of ? biz days used
▶ Clock Running
Status: Closed
Dec 3 → Dec 4, 2025
1 business day (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: L2 Screening
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 35 of ? biz days used
▶ Clock Running
Status: Incomplete
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 35 of ? biz days used
Created: Oct 13, 2025 Invoiced: Dec 4, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Oct 13 → Nov 26 Created ▶ Running 31 31
Nov 26 → Nov 26 Assigned ▶ Running 0 31
Nov 26 → Dec 3 Scheduled ▶ Running 3 34
Dec 3 → Dec 3 Completed ▶ Running 0 34
Dec 3 → Dec 4 Closed ▶ Running 1 35
Dec 4 → Dec 4 L2 Screening ▶ Running 0 35
Dec 4 → Dec 4 Incomplete ▶ Running 0 35
Dispatch 31.1d
Coordinators 3.1d
Field Work 1.0d
Incomplete 0.0d (excluded)
Billing 2.0d
✓ SLA Met
Dispatch
31.1 days
Over SLA
Coordinators
3.1 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.0 days
Billing
2.0 days
Over SLA
Created: Oct 13, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
35.0 days Total Age
⏱️
31.0d in Entered Longest Stage
🔄
10 transitions Status Changes
⚠️
35.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00535075
GEHC MIC Install WOs 10.13.2025
Closed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Shelby Robinson
Created
Oct 13, 2025
Work Orders from this Case (9)
WO-01309127 Invoiced
Installation • Rick Charles
Created: Oct 13, 2025 • Closed: Dec 5, 2025
WO-01309128 Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Nov 21, 2025
WO-01309130 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Nov 19, 2025
WO-01309132 Ready for Release
Installation
Created: Oct 13, 2025
WO-01309135 (current) Invoiced
Installation • Jackson Reeves
Created: Oct 13, 2025 • Closed: Dec 4, 2025
WO-01309137 Canceled
Installation
Created: Oct 13, 2025
WO-01309139 Invoiced
Installation • Fanfan Siku
Created: Oct 13, 2025 • Closed: Nov 6, 2025
WO-01309142 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Oct 27, 2025
WO-01309143 Invoiced
Installation • Paul Mccormish
Created: Oct 13, 2025 • Closed: Feb 3, 2026
Completed with significant delays
Invoiced • 373 days old
🚨
Primary Delay 31.0 days stuck in "Entered"
⏱️
Total Delay 35.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
31.0d / 0.5d SLA
Scheduled
3.1d / 2.0d SLA
Completed
1.0d / 1.0d SLA
Closed
5.2d / 1.0d SLA
L2 Screening
0.1d / 1.0d SLA
Incomplete
0.0d
L2 Review
15.9d
Billing Review
0.0d / 2.0d SLA
Ready to Bill
2.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/26/2025 DMalloy - Dispatched for FSE Jackson to be onsite on 12/2/2025 for the installation of the 2 devices.  

🔧 Work Performed
2 Panda Warmers installed, a ticket was created for one of the devices as the probe connection did not register the probe. Ticket for the device was called on.
🔍 Technician Findings
Devices serviced.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25329042SA,PBW25329043SA QAAE60219,QAAE60188 Scale serial number(s): P313259L,P313248L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
"GEHC MIC Installation- 2 PANDA - 2 BILI - 2 BSPT

Timeline

📞
Case Linked Oct 13, 2:43 PM
Case Number: 00535075
Subject: GEHC MIC Install WOs 10.13.2025
Status: Closed
📋
Work Order Created Oct 13, 3:24 PM
Work Order: WO-01309135
Type: Installation
Priority: PC
🚨 31.0 business days
👷
▶
3 Technician Assigned Nov 26, 7:05 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 43d 16h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-02T13:00:00.000+0000
⏳ 3.0 business days
⏱️
3x Labor Added Dec 2, 5:21 PM
Type: Labor
Status: Open
Qty: 1.5, 4.5, 2
✔️
Status: Completed by Jackson Reeves Dec 2, 7:27 PM
From: Scheduled
To: Completed
Duration in Previous: 6d 12h
🏁
Status: Closed by Jackson Reeves Dec 3, 2:14 PM
From: Completed
To: Closed
Duration in Previous: 18h 46m
⏱️
▶
2 Labor Added Dec 4, 12:35 PM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 22h 21m
⚠️
▶
2 Status: Incomplete Dec 4, 1:34 PM
Status: Incomplete → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
🚗
▶
2 2x Travel Added Dec 4, 1:43 PM
2x Travel Added → Status: Closed
🏁
Status: Closed by Jackson Reeves
From: Incomplete
To: Closed
Duration in Previous: 13m
⏳ 4.0 business days
👀
Status: L2 Review by Sean Currie Dec 9, 11:41 AM
From: Closed
To: L2 Review
Duration in Previous: 4d 21h
🚨 16.0 business days
💵
▶
2 Status: Billing Review Dec 31, 8:45 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Jan 2, 4:47 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-250436

Bottlenecks

Entered
Duration: 31.0 business days (threshold: 4.0 business hours)
Exceeded by 30.5 business days
Scheduled
Duration: 3.1 business days (threshold: 2.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00535075
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Jackson Reeves
Scheduled
Dec 2, 8:00 AM
Created
Oct 13, 3:24 PM
Invoice #
SM-250436

Work Details (8)

Name Type Status Qty Amount Date
WL-03023955 Labor Open 1.5 $0.00 Dec 2, 5:21 PM
WL-03023956 Labor Open 4.5 $360.00 Dec 2, 5:21 PM
WL-03023957 Labor Open 2 $250.00 Dec 2, 5:21 PM
WL-03026290 Labor Open 0.016666666666667 $38.00 Dec 4, 12:35 PM
WL-03026394 Expenses Open 1 $0.00 Dec 4, 1:36 PM
WL-03026393 Expenses Open 1 $0.00 Dec 4, 1:36 PM
WL-03026408 Travel Open 55 $0.00 Dec 4, 1:43 PM
WL-03026409 Travel Open 55 $0.00 Dec 4, 1:43 PM

Details