Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310293 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Oct 20, 2025 → Dec 11, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 12)
⏸ 51d excluded (parts wait + holding)
✓ SLA Met (384d early)
Dispatch 0.1d
Holding 38.7d (excluded)
Coordinators 1.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.1 days
Holding (excluded from total)
38.7 days
Coordinators
1.7 days
Billing
1.5 days
Over SLA
Created: Oct 20, 2025 Due: Dec 31, 2026 Completed: Dec 12, 2025 (384 days early)
📅
39.4 days Total Age
⏱️
38.7d in Ready for Release Longest Stage
🔄
8 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00536711
FCO81 WO creation-
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Oct 20, 2025
Work Orders from this Case (3)
WO-01310293 (current) Invoiced
FCO • Fady Khouzam
Created: Oct 20, 2025 • Closed: Dec 11, 2025
WO-01310324 Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
WO-01310326 Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 206 days old
🚨
Primary Delay 38.7 days stuck in "Ready for Release"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
1.7d / 2.0d SLA
Ready for Release
38.7d
Closed
2.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/11/2025 RArnold - Dispatching to Fady K

12/04/2025 RFosbury Duplicate WO

10/20/2025 MNewman - Duplicate WO

10/20/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244985) -Follow up notes - Needs follow up for PWO-13750772


-Previous notes -

10/06/2025 Cever received email from Young, John <YOUNGJ4@chop.edu> confirming FSE to begin Oct 14th

09/30/2025 Cever sent email to Casella, Kristen <casellak@chop.edu> with FSE available dates to begin CHOP ands KOP

09/30/2025 Cever Fady confirmed all these devices are at KOP. updated the address to the location

09/03/2025 MHamersley - rec'd email from Kurt stating, "This job was completed quite a few years ago and we worked through a third party, HBS. I have copied Eleanor Rozick of HBS who was our contact on this project. Tuttleman Center, (800) 789-7366"; also rec'd email from Spencer, "that Wayne Moving & Storage is a separate entity from Wayne Memorial Hospital. There has never been a Trilogy ventilator in our equipment inventory"' called 800-789-7366, spoke to operator and was transferred to Radiology, no assistance was provided, transferred back to Operator and phone disconnected; called 888-269-4418, HBS, call went to VM/LM.


09/02/2025 MHamersley - rec'd IB call from Kurt Kleinschmidt, 800-635-1131, ext 127, he needs PO # information to be able to look for these devices, this is moving storage company and they store/ship devices to over 100+ hospitals; sent email: kkleinschmidt@waynemoving.com


09/02/2025 MHamersley - called 570-253-8151, call went to VM/LM; called 610-436-6683, Wayne Moving & Storage, sent to Curt's VM/LM; sent email: smithsp@wmh.org

🔧 Work Performed
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery.
🔍 Technician Findings
FCO86600081
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 20, 9:12 AM
Case Number: 00536711
Subject: FCO81 WO creation-
Status: Closed
📋
Work Order Created Oct 20, 10:47 AM
Work Order: WO-01310293
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 20, 10:59 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-20T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 12m
🆕
Status: Entered by Rich Fosbury Oct 20, 1:26 PM
From: Scheduled
To: Entered
Duration in Previous: 2h 26m
✅
Status: Ready for Release by Mandy Newman Oct 20, 2:14 PM
From: Entered
To: Ready for Release
Duration in Previous: 48m
🚨 39.0 business days
👷
▶
3 Technician Assigned Dec 11, 9:14 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-11T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Release
To: Scheduled
Duration in Previous: 51d 19h
⏱️
▶
2 4x Labor Added Dec 11, 10:13 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Fady Khouzam
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 13h 0m
⏳ 2.2 business days
⏱️
▶
2 Labor Added Dec 15, 8:55 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 3d 10h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 18, 3:11 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 6h
💰
Status: Invoiced by Josh Longway Dec 19, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 49m

Bottlenecks

Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

📞
Case 00536711
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Fady Khouzam
Scheduled
Dec 11, 8:00 AM
Created
Oct 20, 10:47 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-03035257 Labor Open 1 $0.00 Dec 11, 10:13 PM
WL-03035258 Labor Open 5 $475.00 Dec 11, 10:13 PM
WL-03035259 Labor Open 2 $310.00 Dec 11, 10:13 PM
WL-03035262 Travel Open 110 $0.00 Dec 11, 10:14 PM
WL-03037654 Labor Open 0.016666666666667 $76.00 Dec 15, 8:55 AM

Details