Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310324 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Oct 20, 2025 → Oct 25, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Oct 25)
✓ SLA Met (432d early)
Dispatch 0.0d
Coordinators 4.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 20, 2025 Due: Dec 31, 2026 Completed: Oct 25, 2025 (432 days early)
📅
4.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025

AI Analysis

Powered by OpenAI
Generating AI analysis...

Originating Case

Open in Salesforce →
🎫
Case #00536711
FCO81 WO creation-
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Oct 20, 2025
Work Orders from this Case (3)
WO-01310293 Invoiced
FCO • Fady Khouzam
Created: Oct 20, 2025 • Closed: Dec 11, 2025
WO-01310324 (current) Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
WO-01310326 Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 206 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 SRobinson- Created follow up WO for the remaining. (WO-01313451)

10/20/2025 - FU WO, dispatching to Rodney for today.

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 20, 9:12 AM
Case Number: 00536711
Subject: FCO81 WO creation-
Status: Closed
📋
Work Order Created Oct 20, 12:32 PM
Work Order: WO-01310324
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 20, 12:44 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-20T17:15:00.000+0000, 2025-10-20T16:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 12m
⏳ 4.0 business days
⏱️
7x Labor Added Oct 23, 11:02 AM
Type: Labor, Travel
Status: Open
Qty: 1.25, 2.25, 36
⏳ 2.0 business days
✔️
Status: Completed by Rodney Charles Oct 25, 2:51 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 5d 2h, 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 27, 10:36 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⚠️ 5.0 business days
🧾
Invoice Created Nov 6, 11:12 AM
Invoice Number: SM-245269

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00536711
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Oct 20, 12:00 PM
Created
Oct 20, 12:32 PM
Invoice #
SM-245269

Work Details (8)

Name Type Status Qty Amount Date
WL-02981338 Labor Open 1.25 $155.00 Oct 23, 11:02 AM
WL-02981339 Labor Open 2.25 $237.50 Oct 23, 11:02 AM
WL-02981340 Labor Open 1.25 $0.00 Oct 23, 11:02 AM
WL-02981341 Labor Open 1.25 $0.00 Oct 23, 11:02 AM
WL-02981342 Labor Open 1.25 $0.00 Oct 23, 11:02 AM
WL-02981343 Travel Open 36 $0.00 Oct 23, 11:02 AM
WL-02981344 Travel Open 36 $0.00 Oct 23, 11:02 AM
WL-02985153 Labor Open 0.016666666666667 $38.00 Oct 27, 10:36 AM

Details