Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310326 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Children's Hospital Of Philadelphia — 550 S Goddard Blvd, King Of Prussia PA, 19406

Oct 20, 2025 → Oct 25, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Oct 25)
✓ SLA Met (432d early)
Dispatch 0.0d
Coordinators 4.9d
Billing 1.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
4.9 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 20, 2025 Due: Dec 31, 2026 Completed: Oct 25, 2025 (432 days early)
📅
4.9 days Total Age
⏱️
4.9d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
3.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Oct 20, 2025
Visit 2 Oct 21, 2025

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00536711
FCO81 WO creation-
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
EMSAR EMSAR
Owner
John Rolston
Created
Oct 20, 2025
Work Orders from this Case (3)
WO-01310293 Invoiced
FCO • Fady Khouzam
Created: Oct 20, 2025 • Closed: Dec 11, 2025
WO-01310324 Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
WO-01310326 (current) Invoiced
FCO • Rodney Charles
Created: Oct 20, 2025 • Closed: Oct 25, 2025
Completed with minor delays
Invoiced • 206 days old
🚨
Primary Delay 4.9 days stuck in "Scheduled"
⏱️
Total Delay 3.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
4.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
07e-Partial Project
4.0d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EV300 FCO86600081
🔍 Technician Findings
none
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📞
Case Linked Oct 20, 9:12 AM
Case Number: 00536711
Subject: FCO81 WO creation-
Status: Closed
📋
Work Order Created Oct 20, 12:36 PM
Work Order: WO-01310326
Type: FCO
Priority: PC
🗓️
▶
3 Status: Scheduled Oct 20, 12:48 PM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Rodney Charles
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-10-20T17:30:00.000+0000, 2025-10-20T16:00:00.000+0000
⏳ 4.0 business days
⏱️
7x Labor Added Oct 23, 11:07 AM
Type: Labor, Travel
Status: Open
Qty: 2.5, 1, 1.5, 36
⏳ 2.0 business days
✔️
▶
2 Status: Completed Oct 25, 2:52 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Rodney Charles
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.0 business days
⏱️
▶
2 Labor Added Oct 27, 10:36 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 1d 19h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Oct 30, 3:45 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 3d 5h
💰
Status: Invoiced by Josh Longway Oct 31, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 15m
⏳ 2.0 business days
🧾
Invoice Created Nov 3, 11:42 AM
Invoice Number: SM-245270

Bottlenecks

Scheduled
Duration: 4.9 business days (threshold: 2.0 business days)
Exceeded by 2.9 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours

🔗 Related Artifacts

📞
Case 00536711
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rodney Charles
Scheduled
Oct 20, 12:00 PM
Created
Oct 20, 12:36 PM
Invoice #
SM-245270

Work Details (8)

Name Type Status Qty Amount Date
WL-02981352 Labor Open 2.5 $237.50 Oct 23, 11:07 AM
WL-02981353 Labor Open 1 $155.00 Oct 23, 11:07 AM
WL-02981354 Labor Open 1.5 $310.00 Oct 23, 11:07 AM
WL-02981355 Labor Open 2 $237.50 Oct 23, 11:07 AM
WL-02981356 Labor Open 2 $237.50 Oct 23, 11:07 AM
WL-02981357 Travel Open 36 $0.00 Oct 23, 11:07 AM
WL-02981358 Travel Open 36 $0.00 Oct 23, 11:07 AM
WL-02985152 Labor Open 0.016666666666667 $114.00 Oct 27, 10:36 AM

Details