Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Sanova Dermatology — 701 Metairie Rd, Ste 2A205, Metairie LA, 70005-4061
Nov 18, 2025 → Jan 29, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Nov 18 → Nov 18 | Created | ▶ Running | 0 | 0 / 4 |
| Nov 18 → Nov 19 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Nov 19 → Nov 19 | Assigned | ▶ Running | 0 | 1 / 4 |
| Nov 19 → Dec 12 | Awaiting Parts - Customer | ⏸ Paused | 15 | — |
| Dec 12 → Dec 12 | Ready for Scheduling | ▶ Running | 0 | 1 / 4 |
| Dec 12 → Dec 15 | Assigned | ▶ Running | 1 | 2 / 4 |
| Dec 15 → Dec 17 | Scheduled | ▶ Running | 2 | 4 / 4 |
| Dec 17 → Dec 17 | Tech On Site | ▶ Running | 0 | 4 / 4 |
| Dec 17 → Dec 17 | Tech Off Site | ▶ Running | 0 | 4 / 4 |
| Dec 17 → Dec 23 | Awaiting Parts | ⏸ Paused | 4 | — |
| Dec 23 → Dec 24 | Ready for Scheduling | ▶ Running | 1 | 5 / 4 |
| Dec 24 → Dec 24 | Assigned | ▶ Running | 0 | 5 / 4 |
| Dec 24 → Jan 2 | Scheduled | ▶ Running | 5 | 10 / 4 |
| Jan 2 → Jan 7 | Reschedule | ▶ Running | 3 | 13 / 4 |
| Jan 7 → Jan 9 | Scheduled | ▶ Running | 2 | 15 / 4 |
| Jan 9 → Jan 9 | Tech On Site | ▶ Running | 0 | 15 / 4 |
| Jan 9 → Jan 9 | Tech Off Site | ▶ Running | 0 | 15 / 4 |
| Jan 9 → Jan 12 | Awaiting Parts | ⏸ Paused | 1 | — |
| Jan 12 → Jan 12 | Entered | ▶ Running | 0 | 15 / 4 |
| Jan 12 → Jan 12 | Ready for Scheduling | ▶ Running | 0 | 15 / 4 |
| Jan 12 → Jan 13 | Assigned | ▶ Running | 1 | 16 / 4 |
| Jan 13 → Jan 30 | Completed | ▶ Running | 12 | 28 / 4 |
4/16/2026 NSuarez per Account Manager bill for labor on 1/9/2026, note has no labor to be billed from tech but there is time on this work order and we are billing.
2/19/2026 NSuarez first page of the SRA needs date of service 1/9/2026 and also add Description of service preformed for date of 01/09/2026, 3rd page I believe will need corrections since the date of service listed on WO WO-01327068 has labor date 1/29/26 but there are only notes for 1/09/2026 if that is the correct date please update LABOR AND TAVEL WO WO-01327068 and update SRA with the correct date All serial number need to match with what is on our work orders.
2/18/26 - MFranks - The travel time on 1/2/26 is not billable. The tech was almost on site and was called by the coordinator indicating the parts had not arrived yet.
2/3/26 NSuarez This WO should have been canceled per chatter on January 12 per Midmark REVISED # 2 - DO NOT DUPLICATE - REMOVING SERIAL #VAC010660, please move your time over to Work order WO-01327068 for Serial # VAC010659 since we only serviced 2 Serial # VAC010659 and VAC010661.
2/2/26 NSuarez SRA attached only has 2 serial # missing one since this Wo has 2 child WO
1/15/26 CDempsey- Jason called about how to address closure of this wo. I am suggesting he reach out to S Ramen for clarification.
1/15/26 AJinerson - WO in service status. Parts ETA to site 1/16 by end of afternoon, but per request from Midmark on 1/12, tech needs to close out WO.
1/15/2026jsellls
Ship To Name: Sanova Dermatology Ship To Address: 701 Metairie Rd Ste 2A205 Ship To City/State: Metairie, LA 70005-4061 Waybill (Tracking #): 1ZE444250348722638 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 030-2044-00-813 SERIAL #: DESCRIPTION: FRAME WELDMENT- MIST LINE NO: 2.1 QTY: 10 ITEM: 040-0010-75 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHLPS ZN UNC-21/15/26 AJinerson - email from Midmark on 1/12:
Please cancel Midmark WO-00128823 for serial number VAC010660.
EMSAR will still need to service Midmark WO-00138499 (S/N VAC010659) and WO-00145767 (S/N VAC010661).
1/12/2026 Sramen - moved to serviced status per Midmark request FSE to close out.
1/12/26 RBerry- Chattered: @Jason Cunningham Can you please close this WO per update from Midmark? They are removing this serial #. Thank you! @Mark Franks @Abby Jinerson
1/7/26 AJinerson - Call logged on WO-01316144. Called to follow up with Jasmine to see if able to confirm scheduling service.
Confirmed w/ Jasmine to schedule tech visit for Friday, 1/9 with eta between 9am-11am.
1/7/26 AJinerson - Email logged on WO-01316144. Sent email back to POC Jasmine offering tech visit on Fri. 1/9 with eta between 9am-11am now that they have received parts.
1/7/26 AJinerson - Email logged on WO-01316144. Received email from POC Jasmine Wellington stating they just received the parts from Midmark today, 1/7 and ready to schedule.
1/6/26 AJinerson - Call logged on WO-01316144. Called site to schedule tech return visit now that we have ETA on parts. No answer, no option to leave VM.
1/6/26 AJinerson - Tracking updated showing estimated delivery appt. to secondary delivery service Southeastern Freight Lines in New Orleans on 1/7 between 4pm-430pm.
1/5/26 AJinerson - Per below, customer will need to notify us once parts arrived on site since we do not have tracking information from 2nd delivery service.
1/2/26 AJinerson - Email logged on WO-01316144. Received email back from Jasmine stating they will let us know if they receive parts onsite before we receive an update/ETA on parts as well.
1/2/26 AJinerson - Email logged on WO-01316144. Received email back from Midmark stating:
“This has not been delivered to the customer. Dayton Freight has delivered this to a partner carrier (Southeastern Freight Lines) and they will deliver the shipment. In case you do not receive the tracking information from Southeastern Freight, please contact the customer and provide the Service Company’s telephone number so they can call to schedule service after the part(s) arrive. ”
1/2/26 AJinerson - Email logged on WO-01316144. Sent email to Midmark letting them know this needs to be rescheduled due to parts delay asking if possible to check on parts update for customer.
1/2/26 AJinerson - Email logged on WO-01316144. Sent email back to POC Jasmine stating we will have to reschedule once we have an update/ETA on parts.
1/2/26 AJinerson - Per Dayton Freight Tracking, parts WERE supposed to be delivered on 12/30, but are still showing "In-Transit".
1/2/26 AJinerson - Email logged on WO-01316144. Received email from Jasmine Wellington (POC) stating they still have not received parts. Tech is scheduled to visit today, 1/2, and parts were showing they were supposed to be delivered onsite 12/30.
12/24/25 AJinerson - Email logged on WO-01316144. Received email back from Jasmine Wellington confirming tech visit scheduled for Friday, 1/2 with eta between 9am-11am.
12/24/25 AJinerson - Email logged on WO-01316144. Sent email to POC Jasmine offering tech visit on Friday, 1/2 with eta between 9am-11am.
(Parts showing eta 12/30).
12/24/25 AJinerson - Call logged on WO-01316144. Called site to schedule tech return visit now that we have ETA on parts. Site was closed for the holiday. Only option to leave VM was for pet emergency.
12/24/25 AJinerson - Parts ETA to site 12/30
12/23/25 AJinerson - WO released back into RFS 12/23 with parts tracking information. Per Dayton Freight, there is no current ETA.
12/23/2025jsells
Ship To Name: Sanova Dermatology Ship To Address: 701 Metairie Rd Ste 2A205 Ship To City/State: Metairie, LA 70005-4061 Waybill (Tracking #): 00032677471 Carrier: Dayton Freight-Truck-Standard The following items have shipped from Midmark Corporation on: 23-DEC-2025 LINE NO: 1.1 QTY: 2 ITEM: 029-3817-00-813 SERIAL #: DESCRIPTION: H-FRAME ASSEMBLY - MIST LINE NO: 2.1 QTY: 8 ITEM: 040-0250-88 SERIAL #: DESCRIPTION: SCR HFS 0.250-20 X 0.500 CD/ZN WHIZLOCK LINE NO: 3.1 QTY: 1 ITEM: 002-0657-00 SERIAL #: DESCRIPTION: 203, 303 UPHOLSTERED TOP LINE NO: 4.1 QTY: 1 ITEM: 002-0657-00 SERIAL #: DESCRIPTION: 203, 303 UPHOLSTERED TOP LINE NO: 5.1 QTY: 24 ITEM: 040-0250-03 SERIAL #: DESCRIPTION: SCR PNH 0.250-20 X 0.875 PHILLIPS CD/ZN12/17/25 SReich - Per the attached email: We have added another serial number to this SR. VAC010659 and more parts to be sent under SO 744789. You will receive the tracking once the order is shipped. Please contact the customer to schedule continued service once the parts have arrived. Thank you!
12/15/25 AJinerson - Called site to schedule tech visit now that we have ETA on parts.
Confirmed w/ POC Jasmine to schedule tech visit for Weds. 12/17 with eta between 9am-11am (CST). Jasmine confirmed they already have the drawers, and I let her know the remaining parts from Midmark will be delivered tomorrow 12/16.
On-site contact: Jasmine
Parts location: In the room w/ the beds.
Arrival instructions/special requirements: None, rooms will be open and available for tech.
12/15/25 AJinerson - Parts ETA to site 12/16 by afternoon.
12/12/25 AJinerson - No parts ETA yet as of 12/1 at 3:30 PM EST.
12/12/25 SReich
Order No: 739311 Customer PO No: SR1495984 Customer: Midmark No Charge Service Request NO: 1495984 Ship To Name: Sanova Dermatology Ship To Address: 701 Metairie Rd Ste 2A205 Ship To City/State: Metairie, LA 70005-4061 Waybill (Tracking #): 1ZE444250372051862 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 12-DEC-2025 LINE NO: 1.1 QTY: 2 ITEM: 029-3817-00-813 SERIAL #: DESCRIPTION: H-FRAME ASSEMBLY - MIST LINE NO: 2.1 QTY: 8 ITEM: 040-0250-88 SERIAL #: DESCRIPTION: SCR HFS 0.250-20 X 0.500 CD/ZN WHIZLOCK11/19/25 AJinerson - Called site to let them know we are awaiting tracking information and will follow up to schedule once we have ETA. Jasmine wasn't onsite yet, but staff took my contact info and message for her.
11/19/25 AJinerson - Parts shipping to site, no tracking information yet.
11/18/2025 SRobinson- Called Jasmine Wellington, 1(504) 836-2050. Site is closed for the day. Sending email to jwellington@sanovaderm.com with WO# and advising a coordinator will be reaching out to schedule.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03040946 | Labor | Open | 1.5 | $0.00 | Dec 17, 4:44 PM |
| WL-03040947 | Labor | Open | 1.25 | $137.50 | Dec 17, 4:44 PM |
| WL-03040948 | Labor | Open | 1.5 | $0.00 | Dec 17, 4:44 PM |
| WL-03040949 | Travel | Open | 55 | $110.00 | Dec 17, 4:44 PM |
| WL-03040950 | Travel | Open | 55 | $0.00 | Dec 17, 4:44 PM |
| WL-03052500 | Labor | Open | 2.5 | $0.00 | Jan 2, 12:40 PM |
| WL-03052501 | Travel | Open | 55 | $0.00 | Jan 2, 12:40 PM |
| WL-03052502 | Travel | Open | 55 | $0.00 | Jan 2, 12:40 PM |
| WL-03060248 | Labor | Open | 1.25 | $0.00 | Jan 9, 6:05 PM |
| WL-03060249 | Labor | Open | 1.25 | $0.00 | Jan 9, 6:05 PM |
| WL-03060250 | Travel | Open | 55 | $110.00 | Jan 9, 6:05 PM |
| WL-03060251 | Travel | Open | 55 | $0.00 | Jan 9, 6:05 PM |
| WL-03110168 | Labor | Open | 4.5 | $495.00 | Feb 18, 11:12 AM |