Detailed work order timeline, KPIs, and analysis
MIDMARK • Repair • P4
📍 Sanova Dermatology — 701 Metairie Rd, Ste 2A205, Metairie LA, 70005-4061
Dec 17, 2025 → Jan 9, 2026
| Period | Status | Clock | Biz Days | Running Total |
|---|---|---|---|---|
| Dec 17 → Dec 17 | Created | ▶ Running | 0 | 0 / 4 |
| Dec 17 → Dec 17 | Ready for Scheduling | ▶ Running | 0 | 0 / 4 |
| Dec 17 → Dec 17 | Assigned | ▶ Running | 0 | 0 / 4 |
| Dec 17 → Dec 23 | Awaiting Parts - Customer | ⏸ Paused | 4 | — |
| Dec 23 → Dec 24 | Ready for Scheduling | ▶ Running | 1 | 1 / 4 |
| Dec 24 → Dec 24 | Assigned | ▶ Running | 0 | 1 / 4 |
| Dec 24 → Jan 2 | Scheduled | ▶ Running | 5 | 6 / 4 |
| Jan 2 → Jan 7 | Reschedule | ▶ Running | 3 | 9 / 4 |
| Jan 7 → Jan 9 | Scheduled | ▶ Running | 2 | 11 / 4 |
| Jan 9 → Jan 9 | Tech On Site | ▶ Running | 0 | 11 / 4 |
| Jan 9 → Jan 9 | Tech Off Site | ▶ Running | 0 | 11 / 4 |
4/13/2026 Sramen - I thought this WO was just for SN VAC010661 completed on 1/29. so I corrected the component on the WO but then realized when I went to WO 1316144, that this wo is in fact for VAC010659 and so I changed it back. I don't know what happened to all the files that had been attached by dispatch and the FSE but I've teams messaged the SUP letting him know that we need the SRA filled out for VAC010659.
1/15/26 AJinerson - Received notice on WO-01316144 that parts are shipping out, but this WO is in "Partial Project", per Midmark, this is the correct WO that tech will need to go back on-site and service.
1/15/2026jsellls
Ship To Name: Sanova Dermatology Ship To Address: 701 Metairie Rd Ste 2A205 Ship To City/State: Metairie, LA 70005-4061 Waybill (Tracking #): 1ZE444250348722638 Carrier: UPS-Parcel-Ground The following items have shipped from Midmark Corporation on: 14-JAN-2026 LINE NO: 1.1 QTY: 1 ITEM: 030-2044-00-813 SERIAL #: DESCRIPTION: FRAME WELDMENT- MIST LINE NO: 2.1 QTY: 10 ITEM: 040-0010-75 SERIAL #: DESCRIPTION: SCR PNH 0.190-24 X 0.375 PHLPS ZN UNC-21/15/26 AJinerson - Per email from Midmark on 1/12, tech still needs to service this WO:
"Please cancel Midmark WO-00128823 for serial number VAC010660.
EMSAR will still need to service Midmark WO-00138499 (S/N VAC010659) and WO-00145767 (S/N VAC010661)"
1/13/25 NSuarez PP Awaiting on Parent.
1/7/26 AJinerson - Call logged on WO-01316144. Called to follow up with Jasmine to see if able to confirm scheduling service.
Confirmed w/ Jasmine to schedule tech visit for Friday, 1/9 with eta between 9am-11am.
1/7/26 AJinerson - Email logged on WO-01316144. Sent email back to POC Jasmine offering tech visit on Fri. 1/9 with eta between 9am-11am now that they have received parts.
1/7/26 AJinerson - Email logged on WO-01316144. Received email from POC Jasmine Wellington stating they just received the parts from Midmark today, 1/7 and ready to schedule.
1/6/26 AJinerson - Call logged on WO-01316144. Called site to schedule tech return visit now that we have ETA on parts. No answer, no option to leave VM.
1/6/26 AJinerson - Tracking updated showing estimated delivery appt. to secondary delivery service Southeastern Freight Lines in New Orleans on 1/7 between 4pm-430pm.
1/5/26 AJinerson - Per below, customer will need to notify us once parts arrived on site since we do not have tracking information from 2nd delivery service.
1/2/26 AJinerson - Email logged on WO-01316144. Received email back from Jasmine stating they will let us know if they receive parts onsite before we receive an update/ETA on parts as well.
1/2/26 AJinerson - Email logged on WO-01316144. Received email back from Midmark stating:
“This has not been delivered to the customer. Dayton Freight has delivered this to a partner carrier (Southeastern Freight Lines) and they will deliver the shipment. In case you do not receive the tracking information from Southeastern Freight, please contact the customer and provide the Service Company’s telephone number so they can call to schedule service after the part(s) arrive. ”
1/2/26 AJinerson - Email logged on WO-01316144. Sent email to Midmark letting them know this needs to be rescheduled due to parts delay asking if possible to check on parts update for customer.
1/2/26 AJinerson - Sent email back to POC Jasmine stating we will have to reschedule once we have an update/ETA on parts.
1/2/26 AJinerson - Per Dayton Freight Tracking, parts WERE supposed to be delivered on 12/30, but are still showing "In-Transit".
1/2/26 AJinerson - Email logged on WO-01316144. Received email from Jasmine Wellington (POC) stating they still have not received parts. Tech is scheduled to visit today, 1/2, and parts were showing they were supposed to be delivered onsite 12/30.
12/24/25 AJinerson - Email logged on WO-01316144. Received email back from Jasmine Wellington confirming tech visit scheduled for Friday, 1/2 with eta between 9am-11am.
12/24/25 AJinerson - Email logged on WO-01316144. Sent email to POC Jasmine offering tech visit on Friday, 1/2 with eta between 9am-11am.
(Parts showing eta 12/30).
12/24/25 AJinerson - Call logged on WO-01316144. Called site to schedule tech return visit now that we have ETA on parts. Site was closed for the holiday. Only option to leave VM was for pet emergency.
12/24/25 AJinerson - Parts ETA to site 12/30
12/23/25 AJinerson - WO released back into RFS 12/23 with parts tracking information. Per Dayton Freight, there is no current ETA.
12/17/25 AJinerson - Tech on site today, 12/17 for Parent WO-01316144. Per notes on work performed, Midmark shipping parts and this new WO will need to be scheduled once we have updated ETA on tracking/parts.
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03110323 | Labor | Open | 1.5 | $0.00 | Feb 18, 12:39 PM |
| WL-03110325 | Labor | Open | 2.75 | $302.50 | Feb 18, 12:41 PM |
| WL-03110326 | Travel | Open | 55 | $110.00 | Feb 18, 12:41 PM |