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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338221 ↗ ServiceMax

MIDMARK • Repair • P4

📍 Sanova Dermatology — 701 Metairie Rd, Ste 2A205, Metairie LA, 70005-4061

Jan 16, 2026 → Jan 29, 2026

✅ Completed
P4
SLA Clock
4 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (4 biz days late)
Active: 8 biz days
Budget: 4 biz days
🕐 Clock stopped: Canceled (Jan 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
▶ Clock Running
Status: Assigned
Jan 16 → Jan 16, 2026
0 business days (counted)
Running total: 0 of 4 biz days used
5d
▶ Clock Running
Status: Scheduled
Jan 16 → Jan 26, 2026
5 business days (counted)
Running total: 5 of 4 biz days used
▶ Clock Running
Status: Reschedule
Jan 26 → Jan 26, 2026
0 business days (counted)
Running total: 5 of 4 biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 26 → Jan 29, 2026
3 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech On Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
▶ Clock Running
Status: Tech Off Site
Jan 29 → Jan 29, 2026
0 business days (counted)
Running total: 8 of 4 biz days used
Created: Jan 16, 2026 Canceled: Jan 29, 2026
Business Days Used 8 / 4
0 4d budget +4d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Jan 16 → Jan 16 Created ▶ Running 0 0 / 4
Jan 16 → Jan 16 Ready for Scheduling ▶ Running 0 0 / 4
Jan 16 → Jan 16 Assigned ▶ Running 0 0 / 4
Jan 16 → Jan 26 Scheduled ▶ Running 5 5 / 4
Jan 26 → Jan 26 Reschedule ▶ Running 0 5 / 4
Jan 26 → Jan 29 Scheduled ▶ Running 3 8 / 4
Jan 29 → Jan 29 Tech On Site ▶ Running 0 8 / 4
Jan 29 → Jan 29 Tech Off Site ▶ Running 0 8 / 4
Dispatch 0.0d
Coordinators 10.3d
Field Work 1.0d
Incomplete 0.7d (excluded)
✗ SLA Missed
Dispatch
0.0 days
Coordinators
10.3 days
Over SLA
Field Work
1.0 days
Incomplete (excluded from total)
0.7 days
Created: Jan 16, 2026 Due: Jan 26, 2026 Completed: Jan 29, 2026 (2 days late)
📅
9.0 days Total Age
⏱️
11.6d in 07e-Partial Project Longest Stage
🔄
12 transitions Status Changes
⚠️
7.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00544854
Midmark Service Request Dispatch Authorization - WO-00128823
Closed
Travel Zone 2 PROBLEM SUMMARY WD-nutserts spinning in the legs & drawers need installed ADDITIONAL NOTES For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you! DISPATCH ITEMS Serial # VAC010660 Item 203*5327565 ITEM DESCRIPTION .203-011-866.203-011.NO DRAWERS.NO STIRRUPS.PILLOW.ULTRA DARK LINEN.30.5".72" PCR CODES Problem Cause Resolution INSTALLATION ISSUE UM UNDETERMINED DIAGNOSING PRODUCT Problem Change Cause Change Resolution Change PARTS Service Activity Line Status Order Number Product Code Estimated Qty Actual Qty Tracking Number Ship Exchanged Open 739311 029-3817-00-813 2.00000 Ship Exchanged Open 739311 040-0250-88 8.00000
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jasmine Wellington
Owner
Shelby Robinson
Created
Nov 18, 2025
Work Orders from this Case (3)
WO-01316144 Invoiced
Repair • Jason Cunningham
Created: Nov 18, 2025 • Closed: Jan 29, 2026
WO-01327068 Invoiced
Repair • Jason Cunningham
Created: Dec 17, 2025 • Closed: Jan 9, 2026
WO-01338221 (current) Canceled
Repair • Jason Cunningham
Created: Jan 16, 2026 • Closed: Jan 29, 2026
At Risk - Monitor Closely
Canceled • 209 days old
🚨
Primary Delay 11.6 days stuck in "07e-Partial Project"
⏱️
Total Delay 7.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Scheduled
10.0d / 2.0d SLA
Reschedule
0.2d / 2.0d SLA
Tech On Site
0.3d / 1.0d SLA
Tech Off Site
0.7d / 2.0d SLA
Closed
2.0d / 1.0d SLA
07e-Partial Project
11.6d
Incomplete
0.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
2/18 KHardison, cancelling duplicate

2/18/26 AJinerson - Per tech sup, please return to dispatch for cancellation as tech already serviced on WO-01327068.


2/2/2026 awaiting on Parent WO.

1/26/26 AJinerson - Received email back from POC Jasmine confirming rescheduling tech visit for Thursday, 1/29 with eta between 9am-11am.


1/26/26 AJinerson - Sent email back to Jasmine offering to schedule for Thursday, 1/29 with eta between 9am-11am.


1/26/26 AJinerson - Received notice from onsite contact Jasmine Wellington stating they are closed today, 1/26 (scheduled service date) for the inclement weather - they will need to reschedule today's visit.


1/19/26 AJinerson - Called site to follow up since tech got stuck on first repair site. Arrival closer to between 3pm-330pm. Jasmine informed me that they never received the part on Friday, 1/16 as they were originally expecting. 

Checked tracking and saw that parts are now estimated to be delivered tomorrow, 1/20 by afternoon. They needed to reschedule to Monday, 1/26 between 1pm-3pm. 

(They could not schedule for Tues. 1/20 - Thurs. 1/22. due to their schedule)

Parts delay now eta by 1/20



1/16/26 AJinerson - Call logged on WO-01316144. Called site to schedule tech visit. Confirmed with Jasmine to schedule tech visit for Monday, 1/19 with eta between 1pm-3pm. 

POC onsite: Jasmine Wellington

Jasmine will have parts. Confirmed they are arriving today. 

Arrival: Same tech as last time, afternoon will be less busy. Jasmine will be there to assist tech to correct exam room.


Per notes from Parent WO-01316144:

1/15/26 AJinerson - WO in service status. Parts ETA to site 1/16 by end of afternoon.


🔧 Work Performed
Located new parts sent for replacement completion. The work on this unit was completed on W/O 01327068 Work Order needs to be cancelled
🔍 Technician Findings
Located new parts sent for replacement completion. The work on this unit was completed on W/O 01327068 Work Order needs to be cancelled
⚠️ Problem Description
Travel Zone 2 WD-nutserts spinning in the legs & drawers need installed ADDITIONAL NOTES REVISED # 3 - DO NOT DUPLICATE - RESENDING PAPERWORK PER EMSAR REQUEST - REVISED 2 - REMOVED SERIAL #VAC010660 - For assistance, troubleshooting, or parts identification, contact Medical Tech Service at 844-856-1230. Thank you!
📄 Description
Midmark 200 (Series) Tables and Chairs (203, 204, 222, 223, 224, 225, 230, 244)

Timeline

📞
Case Linked Nov 18, 1:22 PM
Case Number: 00544854
Subject: Midmark Service Request Dispatch Authorization - WO-00128823
Status: Closed
🚨 40.0 business days
📋
Work Order Created Jan 16, 10:09 AM
Work Order: WO-01338221
Type: Repair
Priority: P4
📅
Status: Ready for Scheduling by Jessica Sells Jan 16, 10:15 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 6m
👷
▶
4 Technician Assigned Jan 16, 10:41 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 26m
📅
Dispatch Scheduled by Abby Jinerson
Scheduled For: 2026-01-19T19:00:00.000+0000
🗓️
Status: Scheduled by Abby Jinerson
From: Assigned
To: Scheduled
Duration in Previous: 4m
⏳ 1.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 19, 3:29 PM
Scheduled For: 2026-01-26T19:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Abby Jinerson Jan 21, 12:34 PM
Scheduled For: 2026-01-26T18:30:00.000+0000
⏳ 4.0 business days
🔄
Status: Reschedule by Abby Jinerson Jan 26, 8:44 AM
From: Scheduled
To: Reschedule
Duration in Previous: 9d 21h
📅
▶
2 Dispatch Scheduled Jan 26, 10:20 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Abby Jinerson
From: Reschedule
To: Scheduled
Duration in Previous: 1h 35m
📅
Dispatch Scheduled by Abby Jinerson Jan 26, 11:20 AM
Scheduled For: 2026-01-29T15:00:00.000+0000
⏳ 4.0 business days
🔧
Status: Tech On Site by Jason Cunningham Jan 29, 10:36 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 3d 0h
🚗
Status: Tech Off Site by Jason Cunningham Jan 29, 1:21 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 2h 44m
✔️
Status: Completed by Jason Cunningham Jan 29, 6:41 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 5h 20m
⏳ 2.7 business days
📋
Status: 07e-Partial Project by Nancy Suarez Feb 2, 2:25 PM
From: Closed, 07e-Partial Project, Billing Review
To: 07e-Partial Project, Billing Review
Duration in Previous: 3d 19h, 0m
🚨 12.0 business days
⚠️
Status: Incomplete by Mark Franks Feb 18, 10:08 AM
From: 07e-Partial Project
To: Incomplete
Duration in Previous: 15d 19h
📅
▶
2 Status: Ready for Scheduling Feb 18, 3:38 PM
Status: Ready for Scheduling → Status: Canceled
🚫
Status: Canceled by Kimberly Hardison
From: Ready for Scheduling
To: Canceled
Duration in Previous: 1m

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00544854
Closed

ℹ️ Work Order Details

Status
Canceled
Priority
P4
Type
Repair
Branch
N/A
Technician
Jason Cunningham
Scheduled
N/A
Created
Jan 16, 10:09 AM
Invoice #
N/A

Details