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WO-01317024 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UMass Memorial Medical Center - Memorial Campus — 119 Belmont St, Worcester MA, 01605

Nov 24, 2025 → Mar 11, 2026

✅ Completed
PC Per client agreement
Target: Mar 31, 2026
🕐 Clock stopped: Invoiced (Mar 12)
✓ SLA Met (19d early)
Dispatch 2.0d
Coordinators 78.5d
Field Work 0.1d
Billing 32.7d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
78.5 days
Over SLA
Field Work
0.1 days
Billing
32.7 days
Over SLA
Created: Nov 24, 2025 Due: Mar 31, 2026 Completed: Mar 12, 2026 (19 days early)
📅
77.6 days Total Age
⏱️
71.4d in Ready for Scheduling Longest Stage
🔄
11 transitions Status Changes
⚠️
109.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
15 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Mar 9, 2026
Visit 2 Mar 10, 2026
Visit 3 Mar 11, 2026

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Release
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Canceled
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 Invoiced
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 (current) Invoiced
Installation • April Nuovo
Created: Nov 24, 2025 • Closed: Mar 11, 2026
WO-01317026 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Canceled
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 Invoiced
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 Invoiced
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 171 days old
🚨
Primary Delay 71.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 109.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
71.4d / 1.0d SLA
Scheduled
7.1d / 2.0d SLA
Completed
0.1d / 1.0d SLA
Closed
5.2d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
3.9d
Ready to Bill
32.0d / 1.0d SLA
WO Correction Needed
0.7d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

03/03/2026 mklose dispatch April March 9th

🔧 Work Performed
Installation of 7 Giraffe Omnibeds and accessories complete. 1 Onmibed needs to be serviced
🔍 Technician Findings
Installation of 7 Giraffe Omnibeds and accessories complete. 1 Onmibed needs to be serviced
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB26071062SA,TAB25521006SA,TAB25521011SA,TAB25521012SA,TAB25521013SA,TAB25521004SA,TAB25521007SA,TAB25521009SA Scale serial number(s): G314354M,G314352M,G311194M,G314359M,G314353M,G314351M,G314340M,G314338M *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 8 GOB - 8 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 72.0 business days
👷
▶
3 Technician Assigned Mar 3, 8:34 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-09T14:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 98d 16h
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Mar 10, 3:06 PM
Scheduled For: 2026-03-09T12:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 14x Labor Added Mar 11, 8:59 PM
14x Labor Added → Status: Completed
✔️
Status: Completed by April Nuovo
From: Scheduled
To: Completed
Duration in Previous: 8d 11h
🏁
Status: Closed by April Nuovo Mar 11, 9:59 PM
From: Completed
To: Closed
Duration in Previous: 56m
⏳ 3.3 business days
⏱️
Labor Added Mar 16, 9:23 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Mar 16, 9:30 AM
From: Closed
To: L2 Screening
Duration in Previous: 4d 11h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Mar 17, 12:51 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 1d 3h
⏳ 4.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 20h
🚨 11.0 business days
💵
Status: Billing Review by Timothy Amburgey Apr 3, 12:15 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 14d 3h, 0m
🏁
Status: Closed by Sean Currie Apr 3, 6:07 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5h 51m
⏳ 2.7 business days
📄
Status: Ready to Bill by Timothy Amburgey Apr 7, 8:39 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 14h
🚨 21.0 business days
📨
▶
2 Status: Invoice Pending May 5, 11:30 AM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-261001

Bottlenecks

Ready for Scheduling
Duration: 71.4 business days (threshold: 1.0 business days)
Exceeded by 70.4 business days
Scheduled
Duration: 7.1 business days (threshold: 2.0 business days)
Exceeded by 5.1 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Closed
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Ready to Bill
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
April Nuovo
Scheduled
Mar 9, 8:00 AM
Created
Nov 24, 4:06 PM
Invoice #
SM-261001

Work Details (15)

Name Type Status Qty Amount Date
WL-03140377 Labor Open 2.25 $500.00 Mar 11, 8:59 PM
WL-03140378 Labor Open 5.5 $380.00 Mar 11, 8:59 PM
WL-03140379 Labor Open 1 $0.00 Mar 11, 8:59 PM
WL-03140380 Labor Open 1 $500.00 Mar 11, 8:59 PM
WL-03140381 Labor Open 6 $950.00 Mar 11, 8:59 PM
WL-03140382 Labor Open 1 $100.00 Mar 11, 8:59 PM
WL-03140383 Labor Open 3 $190.00 Mar 11, 8:59 PM
WL-03140384 Expenses Open 1 $0.00 Mar 11, 8:59 PM
WL-03140385 Expenses Open 1 $0.00 Mar 11, 8:59 PM
WL-03140386 Expenses Open 1 $0.00 Mar 11, 8:59 PM
WL-03140387 Travel Open 72 $0.00 Mar 11, 8:59 PM
WL-03140388 Travel Open 40 $0.00 Mar 11, 8:59 PM
WL-03140389 Travel Open 40 $0.00 Mar 11, 8:59 PM
WL-03140390 Travel Open 40 $0.00 Mar 11, 8:59 PM
WL-03145253 Labor Open 0.016666666666667 $38.00 Mar 16, 9:23 AM

Details