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WO-01328090 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 CLEVELAND CLINIC — 2035 E 86TH ST, CLEVELAND OH, 44106

Dec 24, 2025 → Dec 31, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 31)
✓ SLA Met
Dispatch 38.0d
Coordinators 4.6d
Field Work 1.8d
Billing 13.9d
✓ SLA Met
Dispatch
38.0 days
Over SLA
Coordinators
4.6 days
Over SLA
Field Work
1.8 days
Over SLA
Billing
13.9 days
Over SLA
Created: Dec 24, 2025 Due: Dec 31, 2025 Completed: Dec 31, 2025 (on time)
📅
5.2 days Total Age
⏱️
38.0d in L2 Screening Longest Stage
🔄
10 transitions Status Changes
⚠️
53.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Ready for Release
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Canceled
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 Invoiced
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Invoiced
Installation • April Nuovo
Created: Nov 24, 2025 • Closed: Mar 11, 2026
WO-01317026 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Canceled
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 (current) Invoiced
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 Invoiced
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 141 days old
🚨
Primary Delay 38.0 days stuck in "L2 Screening"
⏱️
Total Delay 53.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
4.2d / 1.0d SLA
Scheduled
0.4d / 2.0d SLA
Tech On Site
1.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.3d / 1.0d SLA
L2 Screening
38.0d / 1.0d SLA
L2 Review
18.8d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/2025 DMalloy - DispatchIng to FSE Eric to be onsite with FSE Paul on next week for the Installation of the Cleveland clinic devices.  

🔧 Work Performed
Devices not delivered
🔍 Technician Findings
N/A
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): QAAE62085,QAAE62095,QAAE62070,QAAE62082,QAAE61398,QAAE61393,QAAE61385,QAAE61403,QAAE61388 Scale serial number(s): TAB25501516SA,TAB25491501SA,TAB25501509SA,TAB25501506SA,TAB25501501SA,TAB25501507SA,TAB25501518SA,TAB25501508SA,TAB25501514SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Installation - 9 GOB - 9 BSPT

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
🚨 23.9 business days
📋
▶
2 Work Order Created Dec 24, 5:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 4.9 business days
👷
▶
3 Technician Assigned Dec 30, 9:28 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-12-30T05:00:00.000+0000, 2025-12-30T00:00:00.000+0000, 2025-12-30T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 5d 16h
🔧
Status: Tech On Site by Ryan Lewis Dec 30, 12:33 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 3h 4m
⏳ 2.0 business days
⏱️
▶
3 2x Labor Added Dec 31, 4:21 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Ryan Lewis
From: Tech On Site
To: Completed
Duration in Previous: 1d 3h
🏁
Status: Closed by Ryan Lewis
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.0 business days
⏱️
▶
2 Labor Added Jan 2, 8:41 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 16h
🚨 38.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 12:39 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 53d 3h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 11:07 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 21h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 1h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Ready for Scheduling
Duration: 4.2 business days (threshold: 1.0 business days)
Exceeded by 3.2 business days
Tech On Site
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Closed
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
L2 Screening
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Dec 30, 8:00 AM
Created
Dec 24, 5:03 PM
Invoice #
SM-258373

Work Details (3)

Name Type Status Qty Amount Date
WL-03051796 Labor Open 4 $525.00 Dec 31, 4:21 PM
WL-03051797 Labor Open 6 $0.00 Dec 31, 4:21 PM
WL-03052246 Labor Open 0.016666666666667 $38.00 Jan 2, 8:41 AM

Details