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WO-01317026 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MOUNT SINAI WEST — 445 W 58TH ST, NEW YORK NY, 10019

Nov 24, 2025 → Dec 31, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 3, 2026
✓ SLA Met (1 biz days early)
Active: 24 biz days
🕐 Clock stopped: Invoiced (Dec 31, 2025)
▶ Clock Running
Status: Created
Nov 24 → Nov 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Ready for Scheduling
Nov 24 → Dec 18, 2025
16 business days (counted)
Running total: 16 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Dec 18 → Dec 29, 2025
6 business days (counted)
Running total: 22 of ? biz days used
▶ Clock Running
Status: Completed
Dec 29 → Dec 31, 2025
2 business days (counted)
Running total: 24 of ? biz days used
Created: Nov 24, 2025 Invoiced: Dec 31, 2025
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Nov 24 → Nov 24 Created ▶ Running 0 0
Nov 24 → Dec 18 Ready for Scheduling ▶ Running 16 16
Dec 18 → Dec 29 Scheduled ▶ Running 6 22
Dec 29 → Dec 31 Completed ▶ Running 2 24
Dispatch 36.0d
Coordinators 23.2d
Field Work 2.1d
Billing 13.9d
✓ SLA Met
Dispatch
36.0 days
Over SLA
Coordinators
23.2 days
Over SLA
Field Work
2.1 days
Over SLA
Billing
13.9 days
Over SLA
Created: Nov 24, 2025 Due: Jan 3, 2026 Completed: Dec 31, 2025 (3 days early)
📅
24.4 days Total Age
⏱️
36.0d in L2 Screening Longest Stage
🔄
9 transitions Status Changes
⚠️
67.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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Originating Case

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🎫
Case #00546045
GE MIC Installs - Multiple Locations 11.21.2025
Closed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 21, 2025
Work Orders from this Case (35)
WO-01316954 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Jan 13, 2026
WO-01316962 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 21, 2026
WO-01316963 Invoiced
Installation • Bennet O Dartey
Created: Nov 24, 2025 • Closed: Jan 6, 2026
WO-01316968 Invoiced
Installation • Eric Mancerella
Created: Nov 24, 2025 • Closed: Jan 7, 2026
WO-01316973 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316975 Invoiced
Installation • Fanfan Siku
Created: Nov 24, 2025 • Closed: Dec 29, 2025
WO-01316977 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 2, 2026
WO-01316980 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316984 Invoiced
Installation • Paul Mccormish
Created: Nov 24, 2025 • Closed: Jan 8, 2026
WO-01316987 Canceled
Installation
Created: Nov 24, 2025
WO-01316988 Invoiced
Installation • Jackson Reeves
Created: Nov 24, 2025 • Closed: Dec 20, 2025
WO-01316990 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01316997 Canceled
Installation
Created: Nov 24, 2025
WO-01317000 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317001 Invoiced
Installation • Rodney Charles
Created: Nov 24, 2025 • Closed: Jan 26, 2026
WO-01317008 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 30, 2025
WO-01317010 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317011 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 19, 2025
WO-01317014 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317018 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Nov 26, 2025
WO-01317020 Invoiced
Installation • Carlos Puebla
Created: Nov 24, 2025 • Closed: Dec 2, 2025
WO-01317021 Invoiced
Installation • Joseph Nuovo
Created: Nov 24, 2025 • Closed: Dec 5, 2025
WO-01317024 Invoiced
Installation • April Nuovo
Created: Nov 24, 2025 • Closed: Mar 11, 2026
WO-01317026 (current) Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01317028 Canceled
Installation
Created: Nov 24, 2025
WO-01317030 Invoiced
Installation • Rick Charles
Created: Nov 24, 2025 • Closed: Dec 26, 2025
WO-01317031 Invoiced
Installation • Alberto Galan
Created: Nov 24, 2025 • Closed: Dec 31, 2025
WO-01328071 Invoiced
Installation • Eric Mancerella
Created: Dec 24, 2025 • Closed: Dec 29, 2025
WO-01328089 Invoiced
Installation • Paul Mccormish
Created: Dec 24, 2025 • Closed: Jan 8, 2026
WO-01328090 Invoiced
Installation • Ryan Lewis
Created: Dec 24, 2025 • Closed: Dec 31, 2025
WO-01328359 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328360 Invoiced
Installation • Ryan Lewis
Created: Dec 30, 2025 • Closed: Dec 31, 2025
WO-01328361 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 2, 2026
WO-01328362 Invoiced
Installation • Eric Mancerella
Created: Dec 30, 2025 • Closed: Jan 5, 2026
WO-01329568 Invoiced
Installation • Eric Mancerella
Created: Jan 6, 2026 • Closed: Jan 13, 2026
Completed with significant delays
Invoiced • 264 days old
🚨
Primary Delay 36.0 days stuck in "L2 Screening"
⏱️
Total Delay 67.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
16.4d / 1.0d SLA
Scheduled
6.8d / 2.0d SLA
Completed
2.1d / 1.0d SLA
Closed
1.2d / 1.0d SLA
L2 Screening
36.0d / 1.0d SLA
L2 Review
18.9d
Ready to Bill
11.0d / 1.0d SLA
Invoice Pending
2.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/18/2025 RArnold - Dispatching to Rick for 12/29

🔧 Work Performed
Installation of 4 Corometrics 250cx (Series) CORO259 and Accessories
🔍 Technician Findings
good working conditions
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): SDL25140123,SDL25140120,SDL25130112,SDL25140122 *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Corometrics 250cx (Series) Fetal Monitor (Models: 256cx, 259cx)
📞 Call Description
GEHC MIC Installation - 4 CORO259

Timeline

📞
Case Linked Nov 21, 4:45 PM
Case Number: 00546045
Subject: GE MIC Installs - Multiple Locations 11.21.2025
Status: Closed
⏳ 1.9 business days
📋
▶
2 Work Order Created Nov 24, 4:09 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 17.0 business days
👷
▶
3 Technician Assigned Dec 18, 12:20 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-12-29T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23d 20h
⚠️ 7.0 business days
⏱️
8x Labor Added Dec 29, 5:28 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2.5, 3.25, 1, 112
✔️
Status: Completed by Rick Charles Dec 29, 5:52 PM
From: Scheduled
To: Completed
Duration in Previous: 11d 5h
⏳ 2.8 business days
🏁
Status: Closed by Rick Charles Dec 31, 5:12 PM
From: Completed
To: Closed
Duration in Previous: 1d 23h
⏳ 1.8 business days
⏱️
▶
2 Labor Added Jan 2, 8:42 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 15h
🚨 36.0 business days
👀
Status: L2 Review by Douglas Pearce Feb 24, 11:40 AM
From: L2 Screening
To: L2 Review
Duration in Previous: 53d 2h
🚨 19.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Mar 20, 9:13 AM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23d 20h
🚨 11.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 12:52 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 14d 3h
⏳ 3.0 business days
🧾
▶
2 Invoice Created Apr 7, 5:28 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 4d 4h

Bottlenecks

Ready for Scheduling
Duration: 16.4 business days (threshold: 1.0 business days)
Exceeded by 15.4 business days
Scheduled
Duration: 6.8 business days (threshold: 2.0 business days)
Exceeded by 4.8 business days
Completed
Duration: 2.1 business days (threshold: 1.0 business days)
Exceeded by 1.1 business days
Closed
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.8 business hours
L2 Screening
Duration: 36.0 business days (threshold: 1.0 business days)
Exceeded by 35.0 business days
Ready to Bill
Duration: 11.0 business days (threshold: 1.0 business days)
Exceeded by 10.0 business days
Invoice Pending
Duration: 2.9 business days (threshold: 2.0 business days)
Exceeded by 7.1 business hours

🔗 Related Artifacts

📞
Case 00546045
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rick Charles
Scheduled
Dec 29, 8:00 AM
Created
Nov 24, 4:09 PM
Invoice #
SM-258373

Work Details (9)

Name Type Status Qty Amount Date
WL-03049283 Labor Open 2.5 $0.00 Dec 29, 5:28 PM
WL-03049284 Labor Open 3.25 $300.00 Dec 29, 5:28 PM
WL-03049285 Labor Open 2.5 $450.00 Dec 29, 5:28 PM
WL-03049286 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049287 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049288 Expenses Open 1 $0.00 Dec 29, 5:28 PM
WL-03049289 Travel Open 112 $0.00 Dec 29, 5:28 PM
WL-03049290 Travel Open 112 $0.00 Dec 29, 5:28 PM
WL-03052248 Labor Open 0.016666666666667 $38.00 Jan 2, 8:42 AM

Details