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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01317515 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Dec 23, 2025

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✓ SLA Met (4 biz days early)
Active: 17 biz days
🕐 Clock stopped: Completed (Dec 24, 2025)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
16d
▶ Clock Running
Status: Assigned
Dec 1 → Dec 23, 2025
16 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Entered
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Assigned
Dec 23 → Dec 23, 2025
0 business days (counted)
Running total: 16 of ? biz days used
▶ Clock Running
Status: Tech On Site
Dec 23 → Dec 24, 2025
1 business day (counted)
Running total: 17 of ? biz days used
Created: Dec 1, 2025 Completed: Dec 24, 2025
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Dec 23 Assigned ▶ Running 16 16
Dec 23 → Dec 23 Entered ▶ Running 0 16
Dec 23 → Dec 23 Ready for Scheduling ▶ Running 0 16
Dec 23 → Dec 23 Assigned ▶ Running 0 16
Dec 23 → Dec 24 Tech On Site ▶ Running 1 17
Dispatch 0.0d
Coordinators 17.5d
Field Work 0.8d
Billing 0.0d
✓ SLA Met
Dispatch
0.0 days
Coordinators
17.5 days
Over SLA
Field Work
0.8 days
Billing
0.0 days
Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Dec 24, 2025 (7 days early)
📅
17.1 days Total Age
⏱️
17.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

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Originating Case

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🎫
Case #00547152
Request for Work Orders - GE Healthcare Bed Services
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 26, 2025
Work Orders from this Case (45)
WO-01317504 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317505 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317506 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 1, 2025
WO-01317508 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 10, 2025
WO-01317509 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317510 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317511 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317512 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317513 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317514 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 2, 2025
WO-01317515 (current) Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317516 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317517 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317519 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317520 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317521 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317523 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 15, 2025
WO-01317524 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317526 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 18, 2025
WO-01317527 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317528 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317529 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317530 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317531 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317532 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317533 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317534 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 15, 2026
WO-01317536 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317537 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 22, 2025
WO-01317538 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Apr 29, 2026
WO-01317539 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317540 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317541 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317542 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317543 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317544 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317545 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317546 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Feb 10, 2026
WO-01317547 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317548 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317549 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317551 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317552 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 13, 2026
WO-01317553 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317554 Canceled
Preventive Maintenance
Created: Dec 1, 2025
Completed with significant delays
Invoiced • 258 days old
🚨
Primary Delay 17.0 days stuck in "Assigned"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
17.4d / 0.5d SLA
Tech On Site
0.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/23/25 AJinerson - Received request to reassign tech.

🔧 Work Performed
completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
PM Joe Evans
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📞
Case Linked Nov 26, 2:45 PM
Case Number: 00547152
Subject: Request for Work Orders - GE Healthcare Bed Services
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 1, 8:21 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Dec 1, 9:14 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
🚨 17.0 business days
🆕
▶
2 Status: Entered Dec 23, 10:45 AM
Status: Entered → Technician Assigned
👷
Technician Assigned by Abby Jinerson
Technician: Kevin Cogdill
🔧
Status: Tech On Site by Kevin Cogdill Dec 23, 1:51 PM
From: Assigned
To: Tech On Site
Duration in Previous: 3h 4m
⏱️
▶
3 Labor Added Dec 23, 8:02 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 6h 13m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
📄
▶
2 Status: Ready to Bill Dec 24, 12:49 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Dec 26, 7:36 PM
Invoice Number: SM-249908

Bottlenecks

Assigned
Duration: 17.0 business days (threshold: 4.0 business hours)
Exceeded by 16.5 business days

🔗 Related Artifacts

📞
Case 00547152
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Dec 1, 8:21 AM
Invoice #
SM-249908

Work Details (1)

Name Type Status Qty Amount Date
WL-03046825 Labor Open 1.25 $0.00 Dec 23, 8:02 PM

Details