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Detailed work order timeline, KPIs, and analysis

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WO-01317520 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Dec 1, 2025 → Aug 31, 2026

✅ Completed
PSM
SLA Clock
Last business day of December 2025 · Target: Dec 31, 2025
✗ SLA Missed (166 biz days late)
Active: 188 biz days
🕐 Clock stopped: Completed (Aug 31, 2026)
▶ Clock Running
Status: Created
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Dec 1 → Dec 1, 2025
0 business days (counted)
Running total: 0 of ? biz days used
188d
▶ Clock Running
Status: Assigned
Dec 1 → Aug 31, 2026
188 business days (counted)
Running total: 188 of ? biz days used
Created: Dec 1, 2025 Completed: Aug 31, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Dec 1 → Dec 1 Created ▶ Running 0 0
Dec 1 → Dec 1 Ready for Scheduling ▶ Running 0 0
Dec 1 → Aug 31 Assigned ▶ Running 188 188
Dispatch 0.0d
Coordinators 189.1d
Billing 2.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
189.1 days
Over SLA
Billing
2.3 days
Created: Dec 1, 2025 Due: Dec 31, 2025 Completed: Aug 31, 2026 (242 days late)
📅
189.0 days Total Age
⏱️
189.0d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
190.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Aug 5, 2026
Visit 2 Aug 21, 2026
Visit 3 Aug 31, 2026

AI Analysis

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Originating Case

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🎫
Case #00547152
Request for Work Orders - GE Healthcare Bed Services
Closed
Priority
Standard
Origin
Email
Reason
New Case
Contact
N/A
Owner
Sherry Reich
Created
Nov 26, 2025
Work Orders from this Case (45)
WO-01317504 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317505 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317506 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 1, 2025
WO-01317508 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 10, 2025
WO-01317509 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317510 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 8, 2025
WO-01317511 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317512 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317513 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317514 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 2, 2025
WO-01317515 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317516 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317517 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317519 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317520 (current) Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Aug 31, 2026
WO-01317521 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317523 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 15, 2025
WO-01317524 Canceled
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317526 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 18, 2025
WO-01317527 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317528 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317529 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317530 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 17, 2025
WO-01317531 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 9, 2025
WO-01317532 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317533 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 16, 2025
WO-01317534 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 15, 2026
WO-01317536 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317537 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 22, 2025
WO-01317538 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Apr 29, 2026
WO-01317539 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317540 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 23, 2025
WO-01317541 Canceled
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317542 Assigned
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317543 Canceled
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025
WO-01317544 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317545 Invoiced
Preventive Maintenance • Joe Evans
Created: Dec 1, 2025 • Closed: Dec 5, 2025
WO-01317546 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Feb 10, 2026
WO-01317547 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317548 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317549 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 4, 2025
WO-01317551 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317552 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Jan 13, 2026
WO-01317553 Invoiced
Preventive Maintenance • Kevin Cogdill
Created: Dec 1, 2025 • Closed: Dec 3, 2025
WO-01317554 Canceled
Preventive Maintenance
Created: Dec 1, 2025
Completed with significant delays
Invoiced • 325 days old
🚨
Primary Delay 189.0 days stuck in "Assigned"
⏱️
Total Delay 190.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
189.0d / 0.5d SLA
Closed
2.7d / 1.0d SLA
WO Correction Needed
1.4d
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

9.2.26 hshaw - PM Labor missing end time and date

🔧 Work Performed
8.5.26 CNL 8.21.26 CNL 8.31.26 PM
🔍 Technician Findings
PM
⚠️ Problem Description
PM Joe Evans
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📞
Case Linked Nov 26, 2:45 PM
Case Number: 00547152
Subject: Request for Work Orders - GE Healthcare Bed Services
Status: Closed
⏳ 2.0 business days
📋
▶
2 Work Order Created Dec 1, 8:25 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Dec 1, 9:14 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 48m
🚨 173.0 business days
⏱️
Labor Added Aug 9, 7:54 PM
Type: Labor
Status: Open
Qty: 1
🚨 10.0 business days
⏱️
Labor Added Aug 23, 9:05 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 6.0 business days
⏱️
▶
2 Labor Added Aug 31, 4:00 PM
Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 273d 5h, 0m
⏳ 3.0 business days
✏️
Status: WO Correction Needed by Hannah Shaw Sep 2, 4:49 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 0h
⏱️
▶
2 Labor Added Sep 3, 8:20 AM
Labor Added → Status: Closed
🏁
Status: Closed by Joe Evans
From: WO Correction Needed
To: Closed
Duration in Previous: 15h 34m
📄
Status: Ready to Bill by Hannah Shaw Sep 3, 10:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 1h 37m
📨
▶
2 Status: Invoice Pending Sep 3, 5:32 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Sep 4, 1:25 PM
Invoice Number: SM-272101

Bottlenecks

Assigned
Duration: 189.0 business days (threshold: 4.0 business hours)
Exceeded by 188.5 business days
Closed
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

📞
Case 00547152
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Dec 1, 8:25 AM
Invoice #
SM-272101

Work Details (4)

Name Type Status Qty Amount Date
WL-03327521 Labor Open 1 $0.00 Aug 9, 7:54 PM
WL-03348288 Labor Open 1 $0.00 Aug 23, 9:05 PM
WL-03360373 Labor Open 0.5 $0.00 Aug 31, 4:00 PM
WL-03365981 Labor Open 0.5 $0.00 Sep 3, 8:20 AM

Details