FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay40.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay68.9 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.9d / 0.5d SLA
Ready for Release
14.9d
Ready for Scheduling
40.2d / 1.0d SLA
Scheduled
11.6d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
12.8d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
03/05/2026 mklose dispatch davon 3/11
02/17/2026 Brod - called 2257727282 to speak to Becky Brown went to vm left message to have FSE onsite for monday 02/23 at 12:30pm. following up in email to Rebecca.brown@womans.org*** 01/05/2026 MHamersley - recd call from Becky, she confirmed these devices and would like to schedule, these need to scheduled 4 at a time as they are in constant use; will loop Brandi into email ... 01/02/2026 MHamersley - called 225-231-5588, xfer to Becky's phone, no answer/unable to leave msg; sent email: rebecca.brown@womans.org
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01318182
Account: GE Healthcare FMI
Customer Case Number: 1-556585273487
Location: WOMANS HOSPITAL FOUNDATION
Address: 100 WOMANS WAY, BATON ROUGE, LA 70817
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23050020SA
Contact Name: Becky Brown, NICU/ TRANSP
JPG
TAB23050020SA_Product Label
Mar 20, 2026
JPG
TAB23050020SA_Screw 1
Mar 20, 2026
JPG
TAB23050020SA_Screw 2
Mar 20, 2026
Timeline
📞
Case Linked Dec 1, 10:33 AM
Case Number:00547598
Subject:GE FMI 32097 - Womens Hospital
Status:Closed
⏳2.0 business days
📋
Work Order Created Dec 2, 11:55 AM
Work Order:WO-01318182
Type:FCO
Priority:PC
🚨10.0 business days
✅
Status: Ready for Release by Mandy NewmanDec 15, 12:11 PM
From:Entered
To:Ready for Release
Duration in Previous:13d 0h
🚨15.0 business days
📅
Status: Ready for Scheduling by Mary HamersleyJan 6, 5:28 PM