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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318198 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL FOUNDATION — 100 WOMANS WAY, BATON ROUGE LA, 70817

Dec 2, 2025 → Feb 26, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (42 biz days early)
Active: 45 biz days
Paused: 13 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
9d
▶ Clock Running
Status: Created
Dec 2 → Dec 15, 2025
9 business days (counted)
Running total: 9 of ? biz days used
⏸13d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 5, 2026
13 business days (not counted)
33d
▶ Clock Running
Status: Ready for Scheduling
Jan 5 → Feb 23, 2026
33 business days (counted)
Running total: 42 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 23 → Feb 24, 2026
1 business day (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Tech On Site
Feb 24 → Feb 24, 2026
0 business days (counted)
Running total: 43 of ? biz days used
▶ Clock Running
Status: Incomplete
Feb 24 → Feb 26, 2026
2 business days (counted)
Running total: 45 of ? biz days used
Created: Dec 2, 2025 Completed: Feb 26, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 15 Created ▶ Running 9 9
Dec 15 → Jan 5 Ready for Release ⏸ Paused 13 —
Jan 5 → Feb 23 Ready for Scheduling ▶ Running 33 42
Feb 23 → Feb 24 Scheduled ▶ Running 1 43
Feb 24 → Feb 24 Tech On Site ▶ Running 0 43
Feb 24 → Feb 26 Incomplete ▶ Running 2 45
Dispatch 9.9d
Holding 13.9d (excluded)
Coordinators 34.9d
Field Work 0.1d
Incomplete 3.0d (excluded)
Billing 5.4d
✓ SLA Met
Dispatch
9.9 days
Over SLA
Holding (excluded from total)
13.9 days
Coordinators
34.9 days
Over SLA
Field Work
0.1 days
Incomplete (excluded from total)
3.0 days
Billing
5.4 days
Over SLA
Created: Dec 2, 2025 Due: Apr 27, 2026 Completed: Feb 26, 2026 (60 days early)
📅
58.9 days Total Age
⏱️
33.4d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
46.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00547598
GE FMI 32097 - Womens Hospital
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Becky Brown
Owner
Leona Coonrod
Created
Dec 1, 2025
Work Orders from this Case (30)
WO-01318168 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318177 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318179 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318180 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318181 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318182 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318183 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318184 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318185 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318186 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318188 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318189 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318190 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318191 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318192 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318194 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318195 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318197 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318198 (current) Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 26, 2026
WO-01318199 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318200 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318201 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318202 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318203 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318205 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318206 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318207 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318208 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318209 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318210 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 33.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 46.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.9d / 0.5d SLA
Ready for Release
13.9d
Ready for Scheduling
33.4d / 1.0d SLA
Scheduled
1.5d / 2.0d SLA
Tech On Site
0.1d / 1.0d SLA
Incomplete
3.0d
Closed
1.8d / 1.0d SLA
Ready to Bill
5.0d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/23/2026 - FSE Marvin Rivas - WO in incomplete status pending weekly lodging expenses.


02/17/2026 Brod - called 2257727282 to speak to Becky Brown went to vm left message to have FSE onsite for monday 02/23 at 12:30pm. following up in email to Rebecca.brown@womans.org*** 01/05/2026 MHamersley - recd call from Becky, she confirmed these devices and would like to schedule, these need to scheduled 4 at a time as they are in constant use; will loop Brandi into email ... 01/02/2026 MHamersley - called 225-231-5588, xfer to Becky's phone, no answer/unable to leave msg; sent email: rebecca.brown@womans.org

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
FMI implemented.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 1, 10:33 AM
Case Number: 00547598
Subject: GE FMI 32097 - Womens Hospital
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Dec 2, 12:05 PM
Work Order: WO-01318198
Type: FCO
Priority: PC
🚨 10.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 13d 0h
🚨 14.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 5, 3:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 21d 3h
🚨 34.0 business days
👷
▶
3 Technician Assigned Feb 23, 12:08 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-02-23T06:00:00.000+0000, 2026-02-23T00:00:00.000+0000
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 48d 20h
💵
2x Expenses Added Feb 23, 2:14 PM
Type: Expenses
Status: Open
Qty: 1
📅
Dispatch Scheduled by Brandi Rodriguez Feb 23, 4:46 PM
Scheduled For: 2026-02-24T00:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Feb 23, 11:46 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 11h 38m
⏱️
Labor Added Feb 24, 12:31 AM
Type: Labor
Status: Open
Qty: 0.75
💵
Expenses Added Feb 24, 12:45 AM
Type: Expenses
Status: Open
Qty: 1
⚠️
Status: Incomplete by Marvin Rivas Feb 24, 12:52 AM
From: Tech On Site
To: Incomplete
Duration in Previous: 1h 6m
💵
2x Expenses Added Feb 24, 8:47 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.4 business days
💵
2x Expenses Added Feb 25, 9:28 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Marvin Rivas Feb 26, 12:44 PM
From: Incomplete, Completed
To: Completed, Closed
Duration in Previous: 2d 11h, 0m
⏱️
▶
2 Labor Added Feb 27, 8:46 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 20h 3m
⚠️ 5.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 5d 23h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Entered
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days
Ready for Scheduling
Duration: 33.4 business days (threshold: 1.0 business days)
Exceeded by 32.4 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.3 business hours
Ready to Bill
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days

🔗 Related Artifacts

📞
Case 00547598
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
Feb 23, 7:00 PM
Created
Dec 2, 12:05 PM
Invoice #
SM-255622

Work Details (9)

Name Type Status Qty Amount Date
WL-03116283 Expenses Open 1 $156.03 Feb 23, 2:14 PM
WL-03116284 Expenses Open 1 $0.00 Feb 23, 2:14 PM
WL-03117113 Labor Open 0.75 $100.00 Feb 24, 12:31 AM
WL-03117120 Expenses Open 1 $0.00 Feb 24, 12:45 AM
WL-03118668 Expenses Open 1 $188.52 Feb 24, 8:47 PM
WL-03118669 Expenses Open 1 $0.00 Feb 24, 8:47 PM
WL-03120467 Expenses Open 1 $188.52 Feb 25, 9:28 PM
WL-03120468 Expenses Open 1 $0.00 Feb 25, 9:28 PM
WL-03122690 Labor Open 0.016666666666667 $38.00 Feb 27, 8:46 AM

Details