Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318205 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL FOUNDATION — 100 WOMANS WAY, BATON ROUGE LA, 70817

Dec 2, 2025 → Apr 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 27, 2026
✓ SLA Met (16 biz days early)
Active: 70 biz days
Paused: 14 biz days
🕐 Clock stopped: Completed (Apr 3, 2026)
9d
▶ Clock Running
Status: Created
Dec 2 → Dec 15, 2025
9 business days (counted)
Running total: 9 of ? biz days used
⏸14d
⏸ Clock Paused
Status: Ready for Release
Dec 15 → Jan 6, 2026
14 business days (not counted)
40d
▶ Clock Running
Status: Ready for Scheduling
Jan 6 → Mar 5, 2026
40 business days (counted)
Running total: 49 of ? biz days used
21d
▶ Clock Running
Status: Scheduled
Mar 5 → Apr 3, 2026
21 business days (counted)
Running total: 70 of ? biz days used
Created: Dec 2, 2025 Completed: Apr 3, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Dec 2 → Dec 15 Created ▶ Running 9 9
Dec 15 → Jan 6 Ready for Release ⏸ Paused 14 —
Jan 6 → Mar 5 Ready for Scheduling ▶ Running 40 49
Mar 5 → Apr 3 Scheduled ▶ Running 21 70
Dispatch 9.9d
Holding 14.9d (excluded)
Coordinators 61.8d
Billing 2.0d
✓ SLA Met
Dispatch
9.9 days
Over SLA
Holding (excluded from total)
14.9 days
Coordinators
61.8 days
Over SLA
Billing
2.0 days
Created: Dec 2, 2025 Due: Apr 27, 2026 Completed: Apr 3, 2026 (24 days early)
📅
84.9 days Total Age
⏱️
40.2d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
69.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

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🎫
Case #00547598
GE FMI 32097 - Womens Hospital
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Becky Brown
Owner
Leona Coonrod
Created
Dec 1, 2025
Work Orders from this Case (30)
WO-01318168 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318177 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318179 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318180 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318181 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318182 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318183 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318184 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318185 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318186 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318188 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318189 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318190 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318191 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318192 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318194 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318195 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318197 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318198 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 26, 2026
WO-01318199 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318200 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318201 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318202 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318203 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Mar 20, 2026
WO-01318205 (current) Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318206 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318207 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318208 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
WO-01318209 Invoiced
FCO • Davon Cox
Created: Dec 2, 2025 • Closed: Apr 3, 2026
WO-01318210 Invoiced
FCO • Marvin Rivas
Created: Dec 2, 2025 • Closed: Feb 24, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 40.2 days stuck in "Ready for Scheduling"
⏱️
Total Delay 69.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
9.9d / 0.5d SLA
Ready for Release
14.9d
Ready for Scheduling
40.2d / 1.0d SLA
Scheduled
21.6d / 2.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

05/04/2026 SRobinson- Created follow up WO as requested. (WO-01372223)

03/05/2026 mklose dispatch davon 3/11  

02/17/2026 Brod - called 2257727282 to speak to Becky Brown went to vm left message to have FSE onsite for monday 02/23 at 12:30pm. following up in email to Rebecca.brown@womans.org*** 01/05/2026 MHamersley - recd call from Becky, she confirmed these devices and would like to schedule, these need to scheduled 4 at a time as they are in constant use; will loop Brandi into email ... 01/02/2026 MHamersley - called 225-231-5588, xfer to Becky's phone, no answer/unable to leave msg; sent email: rebecca.brown@womans.org

🔧 Work Performed
FMI 32097 Not Required – Device Location is Unknown
🔍 Technician Findings
FMI 32097 Not Required – Device Location is Unknown
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 1, 10:33 AM
Case Number: 00547598
Subject: GE FMI 32097 - Womens Hospital
Status: Closed
⏳ 2.0 business days
📋
Work Order Created Dec 2, 12:08 PM
Work Order: WO-01318205
Type: FCO
Priority: PC
🚨 10.0 business days
✅
Status: Ready for Release by Mandy Newman Dec 15, 12:11 PM
From: Entered
To: Ready for Release
Duration in Previous: 13d 0h
🚨 15.0 business days
📅
Status: Ready for Scheduling by Mary Hamersley Jan 6, 5:28 PM
From: Ready for Release
To: Ready for Scheduling
Duration in Previous: 22d 5h
🚨 40.8 business days
👷
▶
3 Technician Assigned Mar 5, 2:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-03-11T12:00:00.000+0000
🗓️
Status: Scheduled by Megan Klose
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 57d 20h
📅
Dispatch Scheduled by Megan Klose Mar 5, 3:54 PM
Scheduled For: 2026-03-19T12:00:00.000+0000
🚨 17.0 business days
📅
Dispatch Scheduled by Davon Cox Mar 27, 12:38 PM
Scheduled For: 2026-04-02T12:00:00.000+0000
⚠️ 6.0 business days
⏱️
Labor Added Apr 3, 10:30 AM
Type: Labor
Status: Open
Qty: 0.5
✔️
Status: Completed by Davon Cox Apr 3, 10:46 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 28d 19h, 0m
⏳ 2.0 business days
⏱️
▶
2 Labor Added Apr 6, 11:48 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 3d 1h
📨
Status: Invoice Pending by Timothy Amburgey Apr 6, 2:24 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 34m
⏳ 2.0 business days
💰
Status: Invoiced by Timothy Amburgey Apr 7, 5:28 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 3h
🚨 19.8 business days
🧾
Invoice Created May 4, 9:14 AM
Invoice Number: SM-258486

Bottlenecks

Entered
Duration: 9.9 business days (threshold: 4.0 business hours)
Exceeded by 9.4 business days
Ready for Scheduling
Duration: 40.2 business days (threshold: 1.0 business days)
Exceeded by 39.2 business days
Scheduled
Duration: 21.6 business days (threshold: 2.0 business days)
Exceeded by 19.6 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

📞
Case 00547598
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Davon Cox
Scheduled
Apr 2, 8:00 AM
Created
Dec 2, 12:08 PM
Invoice #
SM-258486

Work Details (2)

Name Type Status Qty Amount Date
WL-03172240 Labor Open 0.5 $100.00 Apr 3, 10:30 AM
WL-03174427 Labor Open 0.016666666666667 $38.00 Apr 6, 11:48 AM

Details