Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Closed
Work Order Description:
Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced.
Shipping hot swap to site-
RV700B - RetinaVue 700 Imager Visual Analyzer
ASSET ID #: 13254108
SERIAL #: (21)700224200072
Outbound - 1Z01E3E70291317447
Delivery - 12/9/2025
_________
Expected back for repair:
RV700B - RetinaVue 700 Imager Visual Analyzer
Asset 6045529
SN 700007200001
Return - 1Z01E3E79090045050
- Shipper created a label, UPS has not received the package yet.
🔍Technician Findings
hot swap requested
⚠️Problem Description
Work Order Description:
Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced.
RV700B - RetinaVue 700 Imager Visual Analyzer
Asset 6045529
SN 700007200001
https://www.ebiotrack.com/workorder.php?wo=70130
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
To: jazmin.1.flores@oakstreethealth.com
CC: inventorymanagement@oakstreethealth.com
BCC:
Attachment: ShippingLabel_0001_1Z01E3E79090045050.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318763
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously sent a box, packi
To: jazmin.1.flores@oakstreethealth.com; mel.garcia@oakstreethealth.com
CC:
BCC: ryan.schwochow@emsar.com
Attachment: ShippingLabel_0001_1Z01E3E79090045050.pdf
Subject: Depot Repair - Awaiting Equipment - Response Required - WO-01318763
Body:
Dear Customer,
We hope this message finds you well. This is a friendly reminder that we are still awaiting the return of your equipment for repair at our depot. To make the process as seamless as possible, we previously
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Dec 4, 2025
To: jazmin.1.flores@oakstreethealth.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01318763Location: Oak Street Health - Pleasant Grove, TXAddress: 1515 S. Buckner Blvd., Ste 141 Dallas, TX 75217Device: Problem Description: Work Order Description:
Retin
Timeline
📞
Case Linked Dec 4, 12:46 PM
Case Number:00548891
Subject:Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Status:Closed
📋
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3
Work Order Created Dec 4, 1:42 PM
Work Order Created → Parts Requested → Status: Awaiting Parts