Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01318773 ↗ ServiceMax

Oak Street Health • Virtual Tech • PC

📍 Oak Street Health - Pleasant Grove, TX — 1515 S. Buckner Blvd., Ste 141, Dallas TX, 75217

Dec 4, 2025 → Dec 4, 2025

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 26, 2025
✓ SLA Met (15 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Dec 4, 2025)
0d
▶ Clock Running
Status: Created
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Dec 4 → Dec 4, 2025
0 business days (counted)
Running total: 0 of ? biz days used
Created: Dec 4, 2025 Completed: Dec 4, 2025
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Dec 4 → Dec 4 Created ▶ Running 0 0
Dec 4 → Dec 4 Assigned ▶ Running 0 0
Dispatch 0.0d
Field Work 0.0d
Billing 19.0d
✓ SLA Met
Dispatch
0.0 days
Field Work
0.0 days
Billing
19.0 days
Over SLA
Created: Dec 4, 2025 Due: Dec 26, 2025 Completed: Dec 4, 2025 (22 days early)
📅
0.0 days Total Age
⏱️
19.0d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
18.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Originating Case

Open in Salesforce →
🎫
Case #00548891
Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Closed
Work Order Description: Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Jazmin Flores
Owner
Virtual Tech
Created
Dec 4, 2025
Work Orders from this Case (3)
WO-01318763 Invoiced
SWAPOUT • Ryan Schwochow
Created: Dec 4, 2025 • Closed: Mar 3, 2026
WO-01318773 (current) Invoiced
Virtual Tech • Virtual Tech
Created: Dec 4, 2025 • Closed: Dec 4, 2025
WO-01355241 Invoiced
Virtual Tech - Depot • Ryan Schwochow
Created: Mar 3, 2026 • Closed: Mar 3, 2026
Completed with significant delays
Invoiced • 254 days old
🚨
Primary Delay 19.0 days stuck in "Ready to Bill"
⏱️
Total Delay 18.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
19.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
requested hotswap replacement for location -
🔍 Technician Findings
requested hotswap replacement for location -
⚠️ Problem Description
Work Order Description: Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced. https://www.ebiotrack.com/workorder.php?wo=70132

Timeline

📞
Case Linked Dec 4, 12:46 PM
Case Number: 00548891
Subject: Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Status: Closed
📋
▶
5 Work Order Created Dec 4, 2:06 PM
Work Order Created → Labor Added → Technician Assigned → Status: Assigned → Status: Closed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.43333333333333
👷
Technician Assigned by Wendy Argueta
Technician: Virtual Tech
👷
Status: Assigned by Wendy Argueta
From: Entered, Assigned
To: Assigned, Completed
Duration in Previous: 1m, 0m
🏁
Status: Closed by Wendy Argueta
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Diane Patton Dec 5, 11:14 AM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 4m
🚨 19.0 business days
📨
Status: Invoice Pending by Diane Patton Jan 2, 6:10 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 28d 6h
🧾
▶
2 Invoice Created Jan 2, 6:30 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From: Invoice Pending
To: Invoiced
Duration in Previous: 19m

Bottlenecks

Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours
Ready to Bill
Duration: 19.0 business days (threshold: 1.0 business days)
Exceeded by 18.0 business days

🔗 Related Artifacts

📞
Case 00548891
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Virtual Tech
Branch
Edge
Technician
Virtual Tech
Scheduled
N/A
Created
Dec 4, 2:06 PM
Invoice #
SM-250448

Work Details (1)

Name Type Status Qty Amount Date
WL-03026454 Labor Open 0.43333333333333 $61.29 Dec 4, 2:07 PM

Details