Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Closed
Work Order Description:
Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced.
replacing missing accessories
Allowed battery to charge for 12 hrs
Updated firmware RV700-v1.80.00-A0009.waupdate
Verified Wifi communication
Registered Device to RetinaVue Network for Oak Street Health Depot
Sync'd device with RetinaVue Network Server to upload logs
Cleaned externals and relabeled device
Cleaned Eternal Lens
De-Registered Device to RetinaVue Network for Oak Street Health Depot
Resetting to factory defaults
Able to perform practice Scans was able to get 1x practice scans with good image quality.
Technique and Setup guide printouts included
Ensure Hotswap contains: Battery, Charger, Face Cup, Wrist Strap, Lens Cloth and Carry Case
🔍Technician Findings
Could not duplicate the reported issued , reloaded latest firmware back onto device to ensure any software related issues resolved .
⚠️Problem Description
Retinavue machine is not functioning. we had received a replacement in the summer but the wrong device was returned and we accidentally kept the older one. May just need to be replaced.
RV700B - RetinaVue 700 Imager Visual Analyzer
Asset ID#: 13367721
SN 700007200001 https://www.ebiotrack.com/workorder.php?wo=72114
📄Description
RetinaVue700 Imager Set, US Plug with Premium Hard Storage Case: 100-240V, 50-60 Hz AC, 3200 mAh Lithium-Ion 7.2 V Battery, IEC Plug Type-B
Timeline
📞
Case Linked Dec 4, 12:46 PM
Case Number:00548891
Subject:Oak Street Health - 48 Hour - 124672: New Work Order Assigned
Status:Closed
🚨60.0 business days
📋
▶
2
Work Order Created Mar 3, 3:13 PM
Work Order Created → Status: Assigned
👷
Status: Assigned by Ryan Schwochow
From:Closed
To:Assigned
Duration in Previous:0m
🔩
▶
2
7x Parts Added Mar 3, 3:24 PM
7x Parts Added → Status: Closed
🏁
Status: Closed by Ryan Schwochow
From:Assigned
To:Closed
Duration in Previous:11m
⏳3.0 business days
📄
Status: Ready to Bill by Diane PattonMar 5, 2:27 PM
From:Closed
To:Ready to Bill
Duration in Previous:1d 23h
🚨20.0 business days
📨
Status: Invoice Pending by Diane PattonApr 1, 5:31 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:27d 2h
🧾
▶
2
Invoice Created Apr 1, 6:10 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Diane Patton
From:Invoice Pending
To:Invoiced
Duration in Previous:39m
Bottlenecks
Closed
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Ready to Bill
Duration: 19.6 business days (threshold: 1.0 business days)