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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01324587 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 WOMANS HOSPITAL OF TEXAS — 7600 FANNIN ST, HOUSTON TX, 77054-1906

Dec 9, 2025 → Feb 3, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Jan 9)
⏸ 18d excluded (parts wait + holding)
✓ SLA Met (108d early)
Dispatch 0.0d
Holding 13.4d (excluded)
Coordinators 10.5d
Field Work 1.9d
Billing 40.7d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
13.4 days
Coordinators
10.5 days
Over SLA
Field Work
1.9 days
Over SLA
Billing
40.7 days
Over SLA
Created: Dec 9, 2025 Due: Apr 27, 2026 Completed: Feb 3, 2026 (83 days early)
📅
40.5 days Total Age
⏱️
17.4d in Ready to Bill Longest Stage
🔄
22 transitions Status Changes
⚠️
44.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Originating Case

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🎫
Case #00550089
GE FMI 32097 - Woman's of TX
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Hamzah Beydoun
Owner
Shelby Robinson
Created
Dec 9, 2025
Work Orders from this Case (42)
WO-01324579 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324582 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324583 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324584 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324585 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324587 (current) Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Feb 3, 2026
WO-01324589 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324592 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324593 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324594 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324596 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324597 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324598 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324600 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324601 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324602 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324604 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324605 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324606 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324608 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324609 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324610 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324611 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Apr 21, 2026
WO-01324613 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324614 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324615 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324616 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 13, 2026
WO-01324617 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324618 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324619 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324620 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324621 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324622 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324623 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324624 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324625 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324626 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324627 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324629 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
WO-01324631 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 7, 2026
WO-01324632 Invoiced
FCO • Derick Velazquez
Created: Dec 9, 2025 • Closed: Jan 1, 2026
WO-01324633 Invoiced
FCO • Marvin Rivas
Created: Dec 9, 2025 • Closed: Jan 9, 2026
Completed with significant delays
Invoiced • 156 days old
🚨
Primary Delay 17.4 days stuck in "Ready to Bill"
⏱️
Total Delay 44.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Ready for Release
13.4d
Assigned
9.0d / 0.5d SLA
Tech On Site
1.9d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
6.5d / 1.0d SLA
Ready to Bill
38.9d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
WO Correction Needed
1.4d
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

TRAVEL TO SITE ON 1/8/2026 UNDER WO WO-01326321


12/29/2025 EMartin rcvd email from POC asking when remaining devices will be completed replied advising FSE onsite 01/05/26 after holidays to complete remaining devices 12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com 12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com

🔧 Work Performed
Template Name: FMI32097_Code 1_inspect. Template Description: FMI32097_Code 1_inspect. Problem Found: FMI32097_Heater door inspection. Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification. Verification Test: 1. Verified the canopy moves smoothly. 2. Verified transition mode message is not present. 3. Verified doors close smoothly. 4. Verified corner pins are aligned. 5. Verified no alarms. The device has passed all tests and is ready for customer use.
🔍 Technician Findings
Implemented FMI.
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 9, 10:04 AM
Case Number: 00550089
Subject: GE FMI 32097 - Woman's of TX
Status: Closed
📋
▶
2 Work Order Created Dec 9, 3:17 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
✅
Status: Ready for Release by Mary Hamersley Dec 10, 4:03 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 1d 0h
🚨 14.0 business days
👷
▶
2 Status: Assigned Dec 29, 9:44 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Erin Martin
Technician: Marvin Rivas
⚠️ 9.0 business days
🔧
Status: Tech On Site by Marvin Rivas Jan 8, 11:49 AM
From: Assigned
To: Tech On Site
Duration in Previous: 10d 2h
⏳ 2.0 business days
⏱️
2x Labor Added Jan 9, 12:14 PM
Type: Labor
Status: Open
Qty: 0.5, 1
✔️
▶
2 Status: Completed Jan 9, 12:44 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Jan 15, 2:30 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 1h
⏳ 3.0 business days
💵
▶
2 Status: Billing Review Jan 19, 2:27 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 20, 3:57 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 1d 1h, 0m
⚠️ 5.0 business days
💵
Status: Billing Review by Timothy Amburgey Jan 26, 3:08 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 5d 23h, 0m
⚠️ 6.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 2, 3:36 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 7d 0h, 0m
✔️
Status: Completed by Marvin Rivas Feb 3, 1:35 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 21h 59m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Feb 4, 7:52 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 16m
⏳ 3.0 business days
💵
Status: Billing Review by Timothy Amburgey Feb 6, 8:46 AM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 2d 0h, 0m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 9, 9:29 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 3m
⏳ 2.0 business days
💵
▶
2 Status: Billing Review Feb 10, 11:46 AM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Billing Review
To: Ready to Bill
Duration in Previous: 1m
💵
Status: Billing Review by Timothy Amburgey Feb 10, 3:30 PM
From: Ready to Bill, Billing Review
To: Billing Review, Ready to Bill
Duration in Previous: 3h 42m, 0m
🚨 18.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 8:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 16h
🧾
▶
2 Invoice Created Mar 5, 11:04 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 1m

Bottlenecks

Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Assigned
Duration: 9.0 business days (threshold: 4.0 business hours)
Exceeded by 8.5 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.2 business hours
Closed
Duration: 4.8 business days (threshold: 1.0 business days)
Exceeded by 3.8 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 4.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business days
Ready to Bill
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days
Closed
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Ready to Bill
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 17.4 business days (threshold: 1.0 business days)
Exceeded by 16.4 business days

🔗 Related Artifacts

📞
Case 00550089
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
N/A
Created
Dec 9, 3:17 PM
Invoice #
SM-255622

Work Details (3)

Name Type Status Qty Amount Date
WL-03059479 Labor Open 0.5 $0.00 Jan 9, 12:14 PM
WL-03059480 Labor Open 1 $100.00 Jan 9, 12:14 PM
WL-03066505 Labor Open 0.016666666666667 $38.00 Jan 15, 2:30 PM

Details