FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Primary Delay10.4 days stuck in "Ready for Release"
⏱️
Total Delay5.7 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.5d / 1.0d SLA
Ready for Release
10.4d
Scheduled
0.0d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Completed
4.1d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
12/24/2025 EMartin dispatching to FSE onsite per request
12/15/2025 Cever sent email to Victor offering FSE onsite beginning Dec 22nd victor.cano1@gehealthcare.com
12/10/2025 MHamersley - called 713-790-1234, xfer to Bio Med, spoke to Victor Cano, POC, 262-449-3720; Location address is correct; FSE Cred: None; sent email: victor.cano1@gehealthcare.com
🔧Work Performed
"Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors
and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use"
🔍Technician Findings
FMI 32097 Performed
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Work Order: WO-01324589
Account: GE Healthcare FMI
Customer Case Number: 1-556693678246
Location: WOMANS HOSPITAL OF TEXAS
Address: 7600 FANNIN ST, HOUSTON, TX 77054-1906
Manufacturer: GE Healthcare
Model #: Giraffe OmniBed Carestation
Serial #: TAB23490003SA
Contact Name: Victor Cano
Contact Phone:
Timeline
📞
Case Linked Dec 9, 10:04 AM
Case Number:00550089
Subject:GE FMI 32097 - Woman's of TX
Status:Closed
📋
▶
2
Work Order Created Dec 9, 3:18 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⏳2.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 10, 4:03 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:1d 0h
🚨11.0 business days
📅
▶
5
Dispatch Scheduled Dec 24, 4:29 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Dispatch Scheduled → Status: Tech On Site
🗓️
Status: Scheduled by Erin Martin
From:Ready for Release
To:Scheduled
Duration in Previous:14d 0h
👷
Technician Assigned by Erin Martin
Technician:Derick Velazquez
📅
Dispatch Scheduled by Erin Martin
Scheduled For:2025-12-24T13:00:00.000+0000
🔧
Status: Tech On Site by Derick Velazquez
From:Scheduled
To:Tech On Site
Duration in Previous:4m
⏳2.9 business days
✔️
Status: Completed by Derick VelazquezDec 26, 6:10 PM
From:Tech On Site
To:Completed
Duration in Previous:2d 1h
⏳0.7 business days
⏱️
Labor Added Dec 28, 10:27 PM
Type:Labor
Status:Open
Qty:0.75
⏳4.0 business days
🏁
Status: Closed by Derick VelazquezJan 1, 12:37 PM
From:Completed
To:Closed
Duration in Previous:5d 18h
⏱️
▶
2
Labor Added Jan 2, 9:05 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:20h 32m
📨
▶
2
Status: Invoice Pending Jan 2, 4:29 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
🚨66.9 business days
🧾
Invoice Created Apr 6, 7:39 PM
Invoice Number:SM-250430
Bottlenecks
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 4.1 business days (threshold: 1.0 business days)
Exceeded by 3.1 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)