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WO-01325110 ↗ ServiceMax

GE Healthcare FMI • FCO • PC

📍 Ben Taub Hospital — 1504 Ben Taub Loop, Houston Tx, 77030

Dec 11, 2025 → Apr 21, 2026

✅ Completed
PC Per client agreement
Target: Apr 27, 2026
🕐 Clock stopped: Completed (Apr 21)
⏸ 9d excluded (parts wait + holding)
✓ SLA Met (6d early)
Dispatch 0.0d
Holding 6.7d (excluded)
Coordinators 90.6d
Billing 7.1d
✓ SLA Met
Dispatch
0.0 days
Holding (excluded from total)
6.7 days
Coordinators
90.6 days
Over SLA
Billing
7.1 days
Over SLA
Created: Dec 11, 2025 Due: Apr 27, 2026 Completed: Apr 21, 2026 (6 days early)
📅
93.6 days Total Age
⏱️
70.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
95.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Apr 7, 2026
Visit 2 Apr 21, 2026

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Originating Case

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🎫
Case #00551027
GE FMI 32097 - Ben Taub
Closed
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
Priority
Standard
Origin
Email
Reason
New Case
Contact
Quoc Nguyen
Owner
Shelby Robinson
Created
Dec 11, 2025
Work Orders from this Case (33)
WO-01325110 (current) Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Apr 21, 2026
WO-01325112 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325113 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325115 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325116 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325118 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325119 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325120 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325121 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325123 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325124 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325125 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325126 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325127 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325128 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325129 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325130 Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 25, 2026
WO-01325131 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325132 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325134 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325135 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325137 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325138 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325139 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325140 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
WO-01325141 Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 9, 2026
WO-01325142 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Mar 4, 2026
WO-01325143 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325144 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 20, 2026
WO-01325145 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 24, 2026
WO-01325147 Invoiced
FCO • Jordan Jones
Created: Dec 11, 2025 • Closed: Apr 9, 2026
WO-01325148 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Feb 3, 2026
WO-01325149 Invoiced
FCO • Marvin Rivas
Created: Dec 11, 2025 • Closed: Jan 26, 2026
Completed with significant delays
Invoiced • 154 days old
🚨
Primary Delay 70.0 days stuck in "Assigned"
⏱️
Total Delay 95.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
6.6d / 1.0d SLA
Ready for Release
6.7d
Assigned
70.0d / 0.5d SLA
Scheduled
5.0d / 2.0d SLA
Reschedule
9.0d / 2.0d SLA
Closed
5.0d / 1.0d SLA
Ready to Bill
7.0d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/30/2026 SRobinson- Created follow up WO as requested. (WO-01371545)

4/07/2026 JJones - The device was in use, and a postponement form was filed.

04/02/2026 Brod - reached out to Quoc Nguyen to have FSE onsite for 04/07

12/29/2025 EMartin rcvd email from Quoc Nguyen Onsite Point of Contact Name: Quoc Nguyen Onsite Point of Contact Phone #: 713-873-4308 Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day. sent reply advising FSE onsite 01/19/26 to start devices 12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM

🔧 Work Performed
Customer signed postponement form- attached
⚠️ Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
FMI 32097

Timeline

📞
Case Linked Dec 11, 1:59 PM
Case Number: 00551027
Subject: GE FMI 32097 - Ben Taub
Status: Closed
📋
2 Work Order Created Dec 11, 2:21 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⚠️ 7.0 business days
Status: Ready for Release by Mary Hamersley Dec 19, 1:08 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 7d 22h
⚠️ 7.0 business days
👷
2 Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From: Ready for Release
To: Assigned
Duration in Previous: 9d 20h
🚨 70.0 business days
📅
3 Dispatch Scheduled Apr 3, 9:58 AM
Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Assigned
To: Scheduled
Duration in Previous: 94d 23h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-04-07T13:00:00.000+0000
⚠️ 5.0 business days
⏱️
2 Labor Added Apr 9, 9:50 AM
Labor Added → Status: Reschedule
🔄
Status: Reschedule by Jordan Jones
From: Scheduled
To: Reschedule
Duration in Previous: 5d 23h
⚠️ 8.9 business days
⏱️
2 Labor Added Apr 21, 7:20 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 11d 21h, 0m
⚠️ 5.0 business days
⏱️
2 Labor Added Apr 27, 9:43 AM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
⚠️ 7.0 business days
📨
Status: Invoice Pending by Timothy Amburgey May 5, 10:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 8d 1h
💰
Status: Invoiced by Timothy Amburgey May 5, 11:24 AM
From: Invoice Pending
To: Invoiced
Duration in Previous: 28m
⚠️ 5.0 business days
🧾
Invoice Created May 11, 12:49 PM
Invoice Number: SM-260985

Bottlenecks

Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Assigned
Duration: 70.0 business days (threshold: 4.0 business hours)
Exceeded by 69.5 business days
Scheduled
Duration: 5.0 business days (threshold: 2.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Closed
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Ready to Bill
Duration: 7.0 business days (threshold: 1.0 business days)
Exceeded by 6.0 business days

🔗 Related Artifacts

📞
Case 00551027
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
N/A
Technician
Marvin Rivas
Scheduled
N/A
Created
Dec 11, 2:21 PM
Invoice #
SM-260985

Work Details (3)

Name Type Status Qty Amount Date
WL-03179259 Labor Open 0.25 $0.00 Apr 9, 9:50 AM
WL-03193833 Labor Open 0.016666666666667 $100.00 Apr 21, 7:20 AM
WL-03201866 Labor Open 0.016666666666667 $38.00 Apr 27, 9:43 AM

Details