FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
12/29/2025 EMartin rcvd email from Quoc Nguyen
Onsite Point of Contact Name: Quoc Nguyen
Onsite Point of Contact Phone #: 713-873-4308
Credentialing/Policies for Onsite Visit: Please come to Biomedical Engineering shop and check in every day.
sent reply advising FSE onsite 01/19/26 to start devices
12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org 12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM
🔧Work Performed
Template Name: FMI32097_Code 1_inspect.
Template Description: FMI32097_Code 1_inspect.
Problem Found: FMI32097_Heater door inspection.
Action Taken: FMI 32097 completed. Inspected the Heater doors and confirmed screws tightened to the specification.
Verification Test:
1. Verified the canopy moves smoothly.
2. Verified transition mode message is not present.
3. Verified doors close smoothly.
4. Verified corner pins are aligned.
5. Verified no alarms.
The device has passed all tests and is ready for customer use.
🔍Technician Findings
FMI implemented.
⚠️Problem Description
FMI 32097:- Inspection of heater door screws for Giraffe OmniBed and Giraffe OmniBed Carestation Purpose:- Certain Giraffe OmniBed and Giraffe OmniBed Carestation may have defective heater doors due to improper torquing of heater door screws. FMI Type: Mandatory Recall FMI For code 2, 3, 4 and 5 closures, please reach out to FMI admin team at tcs.fmiadmins@gehealthcare.com or 8668836784 – OPT. 5 for assistance in closing and correct objective evidence attachment to Activity/SR.
📄Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞Call Description
FMI 32097
📧
Email: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Ben Taub Hospital - Houston, Tx - WO-01325112
Completed Dec 23, 2025
To: quoc.nguyen@harrishealth.org; mark.moore@harrishealth.org
CC: erin.martin@emsar.com; central.scheduling@emsar.com
BCC:
Attachment: FMI32097 MIC UMDC English Customer Letter.pdf
Subject: Field Action Notice - FMI 32097 - GE Healthcare - Giraffe Omnibed Heater Door - Ben Taub Hospital - Houston, Tx - WO-01325112
Body:
Hello,
I am following up on the voicemail I left. As discussed, I am contacting you on behalf of GE Healthcare about a Field Safety Notice issued for certain Giraffe OmniB
📞
Call
Completed Dec 23, 2025
called 713-873-4308 / Quoc Nguyen left VM sent follow up email for update on devices quoc.nguyen@harrishealth.org
📞
Call
Completed Dec 23, 2025
called (713) 873-2555 / Mark Moore went straight to VM for biomed left VM sent follow up email for update on devices
📞
Call
Completed Dec 23, 2025
12/23/2025 EMartin called 713-873-4372 / Mark Moore mark.moore@harrishealth.org went to cisco unity voice messaging system unable to leave VM
📞
Live Call_Left Message
Completed Dec 19, 2025
12/19/2025 MHamersley - called 713-873-4308, call went to Quoc Nguyen's VM/LM
PDF
TAB22390006SA_Screws
Jan 26, 2026
PDF
TAB22390006SA_Doors
Jan 26, 2026
PDF
TAB22390006SA_Product Label Pic
Jan 26, 2026
Timeline
📞
Case Linked Dec 11, 1:59 PM
Case Number:00551027
Subject:GE FMI 32097 - Ben Taub
Status:Closed
📋
▶
2
Work Order Created Dec 11, 2:23 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Shelby Robinson
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
⚠️7.0 business days
✅
Status: Ready for Release by Mary HamersleyDec 19, 1:08 PM
From:Ready for Scheduling
To:Ready for Release
Duration in Previous:7d 22h
⚠️7.0 business days
👷
▶
2
Technician Assigned Dec 29, 9:56 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Erin Martin
From:Ready for Release
To:Assigned
Duration in Previous:9d 20h
🚨21.0 business days
🔧
Status: Tech On Site by Marvin RivasJan 26, 2:48 PM
From:Assigned
To:Tech On Site
Duration in Previous:28d 4h
⏱️
Labor Added Jan 26, 9:51 PM
Type:Labor
Status:Open
Qty:0.75
✔️
▶
2
Status: Completed Jan 26, 10:01 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Marvin Rivas
From:Completed
To:Closed
Duration in Previous:2m
⏱️
▶
2
Labor Added Jan 27, 2:12 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From:Closed
To:Ready to Bill
Duration in Previous:16h 11m
⚠️7.0 business days
📨
Status: Invoice Pending by Timothy AmburgeyFeb 4, 4:28 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8d 2h
🧾
▶
2
Invoice Created Feb 4, 4:44 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From:Invoice Pending
To:Invoiced
Duration in Previous:16m
Bottlenecks
Ready for Scheduling
Duration: 6.6 business days (threshold: 1.0 business days)
Exceeded by 5.6 business days
Assigned
Duration: 21.0 business days (threshold: 4.0 business hours)
Exceeded by 20.5 business days
Ready to Bill
Duration: 6.6 business days (threshold: 1.0 business days)